Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought the Bottle Washer Pro and looked after it exactly as the manual instructed. Five months in, it stopped draining and won’t finish a wash cycle. Baby Brezza’s response has been nothing but... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sophie has been amazing at sorting out a replacement. Great customer service! We love using the Brezza steriliser for our twins

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Baby Brezza Formula Pro Mini has honestly been a game changer for us! It makes preparing bottles so much quicker and easier. I love how compact it is too, so it doesn’t take up loads of spac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wir haben die Bottle Washer Pro von Baby Breeza und sind wirklich sehr zufrieden. Leider war sie nun defekt nach täglichen Gebrauch und der Kundenservice hat uns wirklich schnell und zuverlässig weit... Ver más

Información sobre la empresa


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,0

Todas las opiniones

(88)

42 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic customer service

Very happy with our bottle washer pro, and our formula pro! Very easy to set up and use. Will take a lot of pressure off when baby arrives.

I had to order some descaling tablets & detergent tablets for my machine. Had a problem via Royal Mail which my parcel had arrived opened and empty. I sent an email of proof of this and spoke to a lovely customer service representative Polly over the phone and email, who sorted a replacement order out within minutes! Fantastic customer service & very happy.

Will always recommend the brand, and even more so now you can depend on the customer service.

11 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic team

My BabyBrezza machine unfortunately broke down but the team were incredibly responsive in following through on the warranty and sending out a new unit.

3 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Rated Customer Service

Excellent customer service. We had a machine we werent happy with that we had used but was worried about the function. This company allowed us to return the tiem and provided us a credit to order what we did want. Excellent service, one of the best have ever dealt with - would 100% use them again

22 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Experience was great

Experience was great. However had to deal with the company as the bottle washer pro had become faulty and completely stopped working. However under the warranty was sorted and dealt with perfectly. Thanks very much

9 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent customer service

Excellent customer service received after our Bottle Washer Pro developed a fault and had to be replaced. Prompt responses to emails, clear instructions provided and new unit delivered within two working days. A shame the unit was faulty. It was working well before that for about 6 weeks.

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service at its finest!

I have to say. This has been probably the best customer service. I have had in a long time!!! Got to speak to someone over the phone. Quick responses to emails.
Highly recommend them. Customer service was on point!

26 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service great!!

Customer service great!!

I had an issue with my steriliser and within one day issue resolved. Big thank you to Sophie for assisting me with my query.

17 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My baby brezza steriliser had a fault

My baby brezza steriliser had a fault!
I emailed them over the weekend, and by Monday they resolved the issue and are sending me a new one!
This machine has saved my life, I couldn’t physically afford another one and I’m so glad they’re sending a new one.
I couldn’t fault the person who has been contacting me, honestly thank you very much baby brezza! Very happy mumma ☺️

15 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Leakage from funnel

I faced a challenge with my Baby Brezza machine, and upon reaching out for help, I connected with an agent named Sophie. Together, we navigated through troubleshooting, and she ensured that I reached a satisfying resolution. I am truly grateful for the prompt and effective support I received. This experience has inspired me to recommend their service wholeheartedly.

10 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never buy from baby Brezza

Never buy from baby Brezza, purchased the steriliser dryer within 2 months it’s stop working and not switching on contact the company they don’t want to help. Avoid at any cost!!

25 de agosto de 2025
Opinión espontánea
Logotipo de Babybrezza

Respuesta de Babybrezza

Hi Karim,

Thank you for your feedback, we're truly sorry to hear about the problem you’ve faced with your Baby Brezza Steriliser and you don’t feel supported with this.

We understand how important it is for baby equipment to work seamlessly and be fully supported. We appreciate you’ve expressed that the machine didn’t meet those expectations, and for that, we sincerely apologise.

However, we’d like to provide some clarity and information regarding the warranty process for faulty goods. As you’ve advised you’re not able to provide a valid proof of purchase, we’re unable to verify the warranty of your faulty Steriliser. Therefore, we’re not able to assist with warranty claims but I understand we did offer troubleshooting to try and resolve the fault this way.

We understand how frustrating this experience has been for you. If you’d like to move forward with troubleshooting or provide a valid proof of purchase, please don’t hesitate to reach out to us directly, and we’d be happy to assist in any way we can.

Kind Regards,
The Cheeky Rascals Team

Valorada con 5 estrellas sobre 5

Great customer service

I had an issue with our Sterlizer were it wouldn’t turn on. But it was replaced within hours of contacting support. We couldn’t live without our BabyBrezza machines!

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, they sent me a new bottle sterilizer machine after the one I had stopped working. Sophie Baker was the one in charge of my ticket, and she was brilliant. Thank you again.

20 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Possibly the best customer service I’ve…

Possibly the best customer service I’ve ever experienced! With two babies under two, my Baby Brezza bottle washer has been an absolute lifesaver. When it suddenly stopped working and displayed an error code, I contacted customer service. They handled my query quickly and clearly explained what information I needed to send over. I provided it the next day, and as soon as it was confirmed, a replacement machine was sent out straight away. I couldn’t be happier and would highly recommend this company to anyone.

14 de agosto de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más