BabyDoc Shop Opiniones 

Absolutely disgraceful service, telling people orders are delayed when they knew in their heart of hearts that there was no way these parents would ever receive their baby equipment. They should be interviewed live on TV and radio and made to face the angry stressed-out parents who now have find more money to buy the goods in time for their baby's arrival. The stress they have caused these poor expectant mothers! I have been informed by another supplier that this was not their first rodeo! how can those in authority allow this to happen?
Karma is a wonderful thing!

Terrible way to treat customers knowing what was coming, we spent 2800+ on bundle and sent links to other family members for other bits and pieces we wanted. 4 family members now chasing banks for refunds instead of putting up notice that no new orders being processed??

Extremely disappointing and upsetting experience with Baby Doc Shop.

Today, we found out that Baby Doc Shop has gone into liquidation, which is incredibly disappointing, especially as we are expecting our baby in the next 2 weeks and had trusted the company to provide essential items we had already paid for.

We placed an order on 31st May 2026 for a travel system, a co-sleeper, and a chest of drawers. We paid for everything in full by 28th July and were assured that our order would be delivered during the first week of August.

Unfortunately/fortunately we received the chest of drawers, car seat and Isofix base, but we never received the rest our travel system or co-sleeper.

To make matters worse, we have since discovered that refunds are not being issued and that customers must pursue chargebacks through their banks.

This has caused us significant stress and disappointment at an already emotional time. We are now left having to source these essential items elsewhere and try to recover money that we had already paid in good faith.

A truly heartbreaking and frustrating experience.

Worst customer service I have ever experienced. I ordered a twin travel system - was told it would take 4-6 weeks to be delivered. 8 weeks passed and no communication. They finally agreed to send out the 2 car seats and told me the rest would follow. My twins arrived by the time the car seats arrived. Which was stress I didn’t need. When the car seats arrived they were different style car seats and did not match. The remaining parts of the travel system arrived 10 weeks after ordered and several emails sent. In relation the the car seats, I emailed straight away when I seen they were not the same car seat. They emailed back at the beginning (in June) with excuse after excuse. Was told I would get an updates etc while they “investigated”. Last email I received from them was in July , I have sent 5 emails since in August and the begining of September with no response what so ever. I am now filing a claim with the small claims court. They do not even have the decency to respond to an email. The advertisement that I bought my travel system from shows 2 matching car seats. It’s not too much to ask to receive 2 matching car seats for twins!!!!! The waste of time this company has caused me in an already busy time of my life is ridiculous. How they can treat customers like this is beyond me. Horrible company . Avoid avoid avoid!

I’m genuinely glad to see BabyDocShop closing. A business that treats its customers this way deserves the consequences that follow.

Pregnancy and the postpartum period are some of the most vulnerable and stressful times in people’s lives, and the absolute last thing new and expectant parents should have to deal with is a company adding even more stress, frustration and uncertainty.

The way you have treated people is disgraceful. These are families spending their hard-earned money trying to prepare for their babies, trusting you to provide the products and service they paid for.

You should be ashamed of how you have handled your customers. I have very little sympathy seeing the business go into receivership today. You have left a lot of angry, stressed and disappointed families behind, and people will remember how they were treated.

Still waiting for our Pram to be delivered to us. And it’s been 6 weeks!
Constantly calling and emailing them but havent been getting a clear timeline as to when our pram will be delivered! One time ive called, they said it’ll be delivered that week i have emailed but when I called the shop, they said something else! Then called a
Week after, one of the staff said different thing!
My husband just called this week , again they said a different thing!

I had already given birth with no pram.

Now, reading all the reviews, it’s so bad to know that I am not the only one who’s having the same issue with this company. If only I’ve read the reviews before ordering from this company, it could have saved me the stress.

Placed order 7-8 weeks ago and still haven’t received it even though they said they’d deliver in 5 weeks when I put in the order. Im due any day now and don’t have a car seat to take the baby home.

Unreliable and poor customer service. We ordered our pram and car seat & base in mid July and had paid for it in full by the start of August. After a few weeks of no communication I emailed them to see if they had a dispatch date. I was told that I must have been left off the customer mailing list but unfortunately my pram was not in stock. I was only informed of this 6 weeks after ordering and because I emailed them myself looking for an update. I was offered a different pram as a replacement but I wasn’t going to accept something I hadn’t seen or tested out. I requested a full refund for the pram which was returned within a week. I then purchased the pram I originally wanted from the online store (I candy) in the UK and it was delivered in 5 days for the same price. BabyDoc shop ensured me that my car seat and base would be available in the next week. A week went by and nothing. I chased them up for a further week and was told they were still waiting on a dispatch date. Finally I received an email saying my car seat had been dispatched but the isofix base was not yet available and that it could be at least another 2 weeks. With my due date fast approaching I rang the BabyDoc shop and told them to cancel the whole order. Despite the order being cancelled the car seat still arrived at my door the next day but I rejected it. I reordered the car seat and isofix base from a store in Tralee and it was delivered in 2 working days. BabyDoc shop said the issue was with suppliers but if you order direct or even with a different store you’ll have your items much quicker. The lack of communication with customers and between the sales and orders team in Dublin and Limerick is appalling. I would strongly urge anyone to reconsider purchasing from this store as they are simply unreliable.

READ THE COMMENTS BEFORE BUYING HERE! THEY ARE A SCAM! I have other 3 friends with the same issue!!! Absolute nightmare experience for expectant parents.

Check the reviews before giving this business a single cent. My partner and I made the huge mistake of placing a €3.5k order in June 2026 for 11 items, requested for August delivery. What followed was a complete disaster, and three of our friends have since confirmed they had similarly awful experiences.

Zero Customer Support: Once they have your money, communication completely breaks down. Calls go unanswered, staff are rude or utterly clueless when you do get through, and emails contradict each other constantly.

Incompetent Logistics: They lost track of our order, insisted items were missing when they had already arrived, and then shipped incomplete items missing essential parts.

Cruel Last-Minute Cancellations: Just two weeks before my due date—after wasting a month giving us false promises and empty delivery estimates—they casually informed us they didn't even have the crib we ordered and offered a refund. They leave heavily pregnant women stranded with no time left to source critical baby supplies elsewhere.

Taking full payment upfront for items they do not possess, dragging customers along for months, and leaving expectant families in high-stress situations is completely unacceptable.

Do yourself a favor and buy from reliable alternatives like Mamas & Papas or Kaliedy instead, both of them helped us when BabyDoc messed up, and they are used with this, as the shop is known for not being reliable. The stress this shop causes right before a baby arrives is simply not worth it. We are currently exploring legal avenues regarding our experience. Avoid at all costs!

Don’t give baby doc shop your money!!
As a first time mother to be we spent a lot of money in this shop between travel systems, nursery furniture and all the extra bits. The shop told me all items would be delivered a month before I was due and gave me a date for delivery. The week the items were meant to be delivered I contacted them asking what date would they be arriving. It took 3 days for me to hear back from them and they told me 80% of the items we bought were out of stock and due to be in stock in 1 weeks time. I was disappointed as I got no communication from them but decided to wait for the following week for the items to arrive. The following week I reached out again and they said it will be another 2 weeks, by the time they replied I was 2 weeks away from my due date. bare in mind we need to make all the furniture and bits before the baby arrives! I then bought all the items I would need in the first few weeks off Tony Kealys in cork ( I would highly recommend them and I regret not going with them from the beginning- everything arrived within 2 days). I am now waiting on a reply from baby doc shop for a refund and to top it all off they sent out the cot and dresser in the wrong colour and have now informed me the colour I paid for MONTHS ago is out of stock for 6/8 weeks!! Honestly the worst experience and so stressful when I am now due in 1 week. Their communication is shocking and takes ages to get a reply. I will be telling anyone I know due babies to avoid buying from baby doc shop and I wish I had read the reviews before spending a lot of money just to receive stress and sleepless nights over not having all the essentials before the baby arrives!!

I genuinely wish I had read the reviews before placing my order, as I am extremely disappointed with how this has been handled.

We ordered our pram on 21 July and, before purchasing, specifically asked how long it would take to receive it. We were advised that the expected timeframe was 4–5 weeks. We were also told that payment in full as soon as possible was required in order to ensure an on-time delivery, which we did without hesitation.

As first time parents, there is naturally a lot of anxiety and stress surrounding preparing for a baby. Having the essential items organised and ready gives you a sense of control during what is already a huge and emotional period. We deliberately prepared early so that, as my due date approached, we would not be left stressed and trying to chase around looking for essential baby items.

Unfortunately, that is exactly where we have now found ourselves. My due date was yesterday, and I have had to repeatedly follow up regarding the pram. I have emailed several times for updates, despite having originally been given a 4/5 week timeframe. Yesterday was supposed to be the updated final dispatch date following previous delays. However, it was only after I contacted you again yesterday that I was informed the pram has been delayed yet again, supposedly until next week.

This now means we are potentially looking at an 8 week wait for a pram that was paid for in full, despite being given a 4/5 week delivery timeframe at the point of purchase.

I appreciate that delays can happen and that some circumstances may be outside of your control. However, what I find particularly frustrating is having to repeatedly chase for information rather than being proactively contacted when another delay occurs. At this stage of my pregnancy, that is an unnecessary source of stress.

My biggest anxiety as a first-time mother was supposed to be labour and preparing for the arrival of my baby, not whether an essential item I ordered and fully paid for weeks ago would actually arrive. I made a conscious effort to be organised and prepared precisely so that I could alleviate some of that stress.

Bought a travel cot on the 7th of July 2026 still havent recieved my order. I have emailed support and they have been giving me the run around. Baby is due anyday and still no bed

AVOID AT ALL COST!
We ordered a buggy bundle back in May, and were told it would be ready within a few weeks but we opted to get it delivered the first week of August and was told it would be with us the 4th or 5th after the bank holiday. These days came and went and we had no contact from baby doc or no delivery info or dispatched emails.
It was impossible to get in touch on the phone with them, when we eventually did the sales team were awful they had little to no information on what was going on just gave us another date which would be the following week and said items would be delivered between the 10th and 14th of August.

During this week there was no
information no dispatched emails nothing at all. We had been on the phone numerous times being told we would get phone calls and emails regarding items but the lack of communication was appalling and it was me and my partner continuously reaching out to the company. They said the delay was to do with not having all items and wanting to wait till all items were in stock before sending. We told them to send what they had, they eventually sent a dispatched email and we had half our order on the 14th of August.
We were then told by a member of there sales team that we would have the remaining order by the end of the following week.

By Monday the 24th there was absolutely no contact from baby doc or any phone calls or emails to follow on our order. That Monday we sent an email and by Wednesday we had no response. When I finally rang a sales person told me she’d follow it up and ring me back in an hour. The whole day passed with no phone call so I rang that evening when I then got a different sales representative that told me she could see my order had landed in the warehouse the day before. Yet no email was sent to allow us know this, and the first sales person from the previous phone call couldn’t see this or tell me this.
By this stage I was so frustrated I just told them to send me my remaining order which they then said they couldn’t confirm it was mine because they had to clarify from the company if it was the right product. At this point It just felt like going around in circles after weeks, and I said if they couldn’t clarify my order or have it out by the end of the week I wanted a refund.
The sales person eventually clarified it was my order the next day and the remaining order was sent out Saturday the 29th.

Nearly a full month of being back and forward with a company that hadn’t the decency to follow up with us or allow us know updates on deliveries etc. It was me and my partner on the phone constantly looking for answers, and at a time that is stressful enough this was the last thing we needed.
This company is an absolute disgrace, between the lack of communication, the sales team, the staff working in store the over all experience is disgraceful and I would avoid ever shopping here ever again. How a company can run like this is disgraceful no problem taking such a huge some of money off people for orders but no follow up for paying customers.
Worse retail experience I had ever encountered, I would save yourself the hassle and stress and never shop here regardless of how good the offers may seem it is not worth it.

Placed an order that stated 4-5 weeks to be delivered it has now been 7 weeks and still have not dispatched my order. No customer service on the phone only email and when I eventually get any response on email they are of no help and responding with templates stating my delivery dates changing again and again I requested a manger to call me and asked how to log a complaint and was ignored the store will not answer the phone when speaking with them previously they advise there is nothing they can do as they are sales. Would avoid ordering from them ever again!!

Frame of buggy arrived damaged, box was also damaged, no protective packaging….

This was flagged 15 days ago and we still have not received a call from a manager as promised.

It seems like once they had our money they did not want to deal with us. Every call I made was “Flagged to a manger” but it’s like a manger does not exist.

We are still missing a piece of our order.

Bought 2 Cots on 28th June 2026. Still sitting waiting for the 2nd Cot (grandmother address) on 22nd August ! 6 mth old grandson arriving 28th August, NO BED. Don't answer whatsapp, return phone calls but do send numerous email updates which are not honoured. No customer service at weekends. Sales team above taking any kind of complaint and hung up phone. Be aware people my info is that I not the first so I presume won't be the last. Give your money to someone else.

Hi all
My wife and i spent 2.299 euro on a buggy package at baby doc shop and in the shop the staff advised us to have everything ready one month before baby is born
So we payed for all about 4 weeks ago and didn't receive one email about delivery or expected date
We are so frustrated 😠 now my wife has 36 weeks
I had to phone there shop 10 times today just to get to talk to someone then I was assured they will call me back today with any updates but agen nothing
its really unacceptable and if we didn't have a baby coming very soon I would certainly look for a full refund and never purchase any products from this business agen
This should not be allowed to happen its a very important time in family life and its difficult to save this amount of money
Its a real slap in the face for me and my wife from BABY DOC SHOP

We placed an order at the end of May for a travel system and cot, with an agreed delivery date for the first week of August. The total order was almost €2,000. We paid the deposit when placing the order and the remaining balance five weeks before the expected delivery date, I even called into the store to ensure everything is on track.
When the agreed delivery date passed, there was no communication from the company.
We contacted customer care on three consecutive days and we were not given a delivery date. On Friday evening I received an email saying order will be DISPATCHED up to two weeks after the original delivery timeframe.
On the fourth day, we went into the store in person. Unfortunately, we were given absolutely no reassurance that the goods would arrive before our baby was due. The first solution offered was a refund.
At that point, with our baby due and having none of the essential equipment we had ordered, we had no choice but to source the items elsewhere. We were understandably extremely anxious about being left without the essentials needed to bring our baby home from hospital.
What has made the situation even more frustrating is that, over a week later, we are still waiting for our refund. This is a significant amount of money being held by the company at a time when we are preparing for the arrival of our baby.
The lack of communication, failure to meet the agreed delivery timeframe, and lack of urgency when we explained our circumstances have been extremely stressful. We expected much better customer service, particularly given the amount spent and the importance of the items ordered.
I sincerely hope the refund is processed promptly, but based on this experience, I would think very carefully before placing a large or time-sensitive order with this company. If the refund is not resolved shortly, we will have to consider taking the matter further.

Ordered a Joie IHarbor seat from them, the item shipped the next day and was with us the following day. Delighted with the fast turn around as our wee man was getting too big for his old car seat.

BabyDoc allowed quick and easy guest checkout, were good about updates over email and sent a order confirmation and tracking information very quickly.

Genuinely a very positive experience, thanks guys!