Badiani's box pricing feels stingy: a £15 box holds roughly 3-4 scoops but caps you at two flavours; want a third, you are pushed into a bigger box! Most proper gelaterias let you pick 3-4 flavours o... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
No cones and wafers available ,not worth the money for the small portion. Ask staff for customers service number and he could not tell us this
We always go to Badiani at Westfields, White City for afternoon tea. The carrot cakes and salted caramel cakes are our favourites. The staff team are always nice, deliver high standard services with b... Ver más
I ordered twice online - first time it didn’t arrive on the day it had to, nobody wrote me, even though I emailed customer support (they don’t have phone number). After I claimed the money from PayPal... Ver más
Información sobre la empresa
Escrito por la empresa
The iconic Italian gelato delivered from our shops to your home
Información de contacto
23 Pensbury Place, SW8 4TP, London, Reino Unido
- badiani1932.com
2,3
Malo
25 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The worst cake shop I have ordered from!
I had ordered the pistachio gelato cake for my girlfriends birthday to arrive the day before. When the package arrived I was at home and received it from the courier by hand. On opening the cake was completely ruined, the protective packaging it was kept in was damaged and the cake was poking through it and the wool protective covered was mixed with the cake making it inedible. They didn’t bother to label the package as fragile or to show which way was up on the box so the courier could be more careful, so the courier could really be blamed. The worst part was the customer service, just nothing. I had left messages and called many times but no one would pick up or respond to messages. Only after opening a dispute with my bank did they get in touch to ask for proof of damage.
16 de agosto de 2022
Opinión espontánea
Respuesta de Badiani 1932
Thank you for your feedback, Mohammad. We always try to provide the best service possible, and we're sorry we didn't meet your expectations.
I have looked into your order and can see that we issued a refund for the damaged item. We shared your comments with the relevant team to ensure we make the right changes for a smooth delivery service in the future.
Once again, we are sorry for the inconvenience this has caused.
NEVER RECEIVED ICE CREAM, NO CONTACT, NO APOLOGIES. SPOILED EVENT!
Placed an order for a member of my team as we were having an ice-cream social virtual event. everyone received it (ordered from other suppliers) but this supplier, though confirmed the order, and the following morning confirmed the order is being picked, ice cream was never delivered and there is no way to contact them and ask any questions, and there is no information on the refund. Worst of all they spoiled our team event!!. NEVER AGAIN!!
11 de agosto de 2022
Opinión espontánea
Respuesta de Badiani 1932
We are sorry to hear you had an unpleasant experience, Lara.
I have looked into your order and can see that there was a delivery time issue due to a system error. I can confirm we issued a refund and sent a free gelato box to your colleague to apologise for the inconvenience this has caused.
We appreciate you for taking the time to leave us your feedback as it will help us grow and better our services in the future.
Only one flavour available in online shop
Got really tempted to try their delivery service when I received a flyer in my Nonna Tonda. Only to go to the website and find that there’s only one flavour (chocolate) available in their shop? Not much to brag about. I was hoping to stock my fridge for the summer but won’t be ordering with such a small selection available for out of London delivery.
23 de junio de 2022
Opinión espontánea
Respuesta de Badiani 1932
Thank you for your feedback, Astrid. We are sorry to hear you weren't pleased with our selection of products for UK delivery. We can assure you we try our best to deliver new stock and are currently introducing new flavours on the menu.
We appreciate you for sharing your comments and hope you can give our UK delivery menu another chance.
I went walking with my friend and out…
I went walking with my friend and out of the blue, we were found us into this stunning place, so being into a Charlie and the chocolate factory movie, same positive vibes. Italian gelato one of the best in London, thank you to the guy was in that night , he made me appreciate that evening .
24 de marzo de 2022
Opinión espontánea
Ice cream is great but find it annoying…
Ice cream is great but find it annoying that they are always sold out of the small boxes and they refuse to sell small quanity in large boxes.
3 de enero de 2022
Opinión espontánea
Respuesta de Badiani 1932
Good morning Simon,
thank you for your feedback and I hope you are well.
Believe me it is very frustrating for us not to have the small boxes available. Unfortunately, between Brexit and COVID, many suppliers do not have raw materials and are facing tremendous delays in development and delivery. We are doing everything we can to find an alternative solution that maintains our sustainability standards.
I can assure you that we will do our best, as always!
Have a lovely day,
Alice
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.