BadmintonHQ Opiniones 

986
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delivery was quick (withing few working days). The items are hight quality. I had to return one pair of shoes (nothing wrong with them, they just didn't fit me properly), and the communication was qui... Ver más

Valorada con 5 estrellas sobre 5

I loved the website which gave me details about its balance and weight which is exactly what i needed and saved me time from searching each and every racket i was interested in. Quick and reliable del... Ver más

Valorada con 4 estrellas sobre 5

All good from Badmintonhq. Unfortunately let down by delivery company who failed to deliver on promised day. Waited in all day as delivery companies app kept changing expedited time slot. Eventually n... Ver más

Valorada con 5 estrellas sobre 5

Great racket! Website has so much valuable information on helping you choose one as well. Product was shipped straight away and arrived in good condition. Thank you

Información sobre la empresa

  1. Tienda de insumos para tenis

Información proporcionada por diversas fuentes externas

UK's Badminton Specialist Shop


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

986 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(986)

639 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great info on website

Great info on website to help make choosing a racket on line really useful - and the racket is perfect. Delivery was a day later than originally expected - but that is the delivery company at fault not you.

19 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Having ordered from badminton HQ before…

Having ordered from badminton HQ before on several occasions, I knew I would get excellent service. As always, the delivery arrived on time & in the condition expected. Very happy customer, I would not hesitate to recommend.

21 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great racket

Great racket! Website has so much valuable information on helping you choose one as well. Product was shipped straight away and arrived in good condition. Thank you

8 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrble service, actually Breached Consumer Rights Act 2015 Section 29, citizens advice confirmed!!

UPDATE TO THE BELOW: (When i eventually got through on the phone, Thomas, the only person at BadHQ that is worth anything. Actually contacted his manager, who aparently was on lunch, really not my problem!! Anyhow, did exactly what they should have done to begin with, and what i have been asking for for a few days, but arranged to resend my package that has not yet been delivered, and sent on next-day delivery as i have since requested a number of times. All of this has happened not due to any good customer service from BadHQ, but because i told Thomas how to rectify the issue, i had to do all this, i had to make the effort to contact, i had to bypass the appalling customer service who simply refused to do what has now eventually been done. It was all so easy to do if you think about it, why they made such a mess of this is beyond ridiculous. So even though my parcel is now out for delivery, Still not delivered yet though, we will see tomorrow, i would never rate this company, very poor, poor poor, there are so many other words to describe this company, much worse than poor! DONT use them. Scammers and liars, Thomas, go work for a better company, you can do better).

Order:#BHQ113738
If i could give zero stars i would. Firstly, i placed an order, then they contact me the following day stating there is no address on the order. I mean a little nonsense as when you place an order online, you fill out your address, but hey, you know, benefit of the doubt. So i then replied straight away giving my full address. They then state they will send out on the day, great, fantastic. But then it all goes downhill. I don't receive my package in the delivery time frame advertised on the website, i use the tracking reference provided to me by BadmintonHQ, it doesn't recognise the number or poscode. So i use variations of the postcode i provided, it recognises one (the incorrect one). I go straight to BadmintonHQ to tell them the wrong postcode has been used. And again, the benefit of the doubt, it is not BadHQ themselves, rather it is DHL that made the error. Nonetheless, BadHQ then state that they have chased DHL and assured me it would be delivered the next day. It wasn't. I chase DHL myself who state that it was "asked to be returned to sender." Not what BadHQ told me, i then chase BadHQ who proceed to tell me that DHL couldn't deliver to me due to "not locating the address with the details provided." Who is lying here, DHL stating it was Asked to be returned, or BadHQ who are stating that DHL couldn't fulfil?? Nonetheless, i then expect BadHQ to send a replacement, as this is required under the consumer rights act 2015 section 29. They refuse to send until they receive the item back, this is not my problem, they are liable, not me!! So they are now in breach of the consumer rights act. In the meantime, they haven't responded to 2 phone calls over 2 days, and the email repsonses i am getting are not fulfiling the issue. Rather they are fobbing me off, telling me different things, not taking responsibility required by law, also, not communicating with me when they have since asked for the package to be returned to them, why after all the hassel and communications i have been sending, would they NOT tell me they have now cancelled delivery to me, and the very day that they assured me that DHL would deliver then next day. They are terrible. DO NOT ORDER FROM THEM, they are scammers and are likely not going to send the item or refund.

23 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Endless Delays and No Resolution

I am writing to express my severe disappointment regarding the lack of resolution for Order #BHQ110748. This order was originally due on April 29. I have checked everywhere around the area and even asked my neighbours, but I cannot find my delivery. Following their instructions, I promptly returned the signed denial of receipt forms to assist their investigation. 
I have been incredibly patient while their team chases the claims team and DHL. In their last communication on June 9, BadmintonHQ advised me that claims were being approved and that I should expect an update by the end of that week. That deadline has long passed, and I have yet to receive any communication or outcome.
It has now been nearly two months, and I am still without my parcel. I am no longer willing to wait on DHL's internal processes for an issue that is ultimately between BadmintonHQ and the courier. Customers should not be forced to wait indefinitely while retailers handle their internal courier claims. I expect a full refund or a replacement to be issued immediately.

29 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased a gift from another country

I am from another country and purchased a gift to ship to some one local to the UK. It shipped and arrived faster than expected. My friend loved their gift! I would recommend this business!

10 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

High-quality products and helpful support

Delivery was quick (withing few working days). The items are hight quality. I had to return one pair of shoes (nothing wrong with them, they just didn't fit me properly), and the communication was quick. Alex was very helpful throughout the return process. I would definitely recommend buyig from BadmintonHQ.

10 de junio de 2026
Opinión espontánea

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