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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am now on my sixth product from bag and bones! Started my obsession with the gold paint pot which I fell in love with. Everyone comments on it. Packed really well and good delivery, fabulous quality... Ver más

Valorada con 5 estrellas sobre 5

Love shopping here!! You can really buy some unique pieces that I haven’t seen duplicated anywhere else. Bought a few pieces now, both previous buys; products exactly as they should be, delivered on t... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... Ver más

Valorada con 5 estrellas sobre 5

bag&bones created a unique piece for me following a neon piece of art (Keep On Keepin On...) I came across many years ago in Miami. The designer Mei was super helpful and spent so much time coming up... Ver más

Información sobre la empresa

  1. Tienda de letreros de neón
  2. Tienda de decoración e interiorismo
  3. Tienda de iluminación
  4. Tienda de letreros

Escrito por la empresa

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

228 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent customer care

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful and a talking point when visitors come as there fascinated in the items. Good quality. Wouldn’t hesitate to buy again. Thank you team bag & bones. Mrs Taylor x

7 de enero de 2026
Valorada con 5 estrellas sobre 5

A* Delivery

A* Delivery

I have ordered an item with the 2-4 day delivery and it has arrived on the second day post ordering, just in time for what I need it for. Well packaged and great quality. A* service, I will be ordering from you again :)

29 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Excellent online shopping experience

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1st time purchase experience from Bag & Bones. I'm already eyeing up the rainbow paintpot!!

29 de diciembre de 2025
Valorada con 2 estrellas sobre 5

Poor Customer Service

I was sent the incorrect item which I suppose is an honest mistake. Company promised to send out a replacement immediately but it actually took a further week to arrive after prompting.

I wanted to add a perspex stand to my order for which they gave me a code for free next day delivery but I suspect that rather than send it separately, they delayed dispatch in order to save a couple of quid on postage - not sure why they couldn't send the stand as a good will gesture. Surely a couple of pieces of perspex wouldn't hurt their profits. Just felt like unnecessary inconvenience. 🙃

24 de noviembre de 2025
Logotipo de BAG&BONES

Respuesta de BAG&BONES

Hi Nick, thank you for taking the time to share this. I am really sorry for the inconvenience caused by receiving the incorrect item and for the delay in getting the replacement to you. We have been working through the post Black Friday rush and, in this instance, we followed more of a “computer says no” standard process rather than doing what we usually do, which is look at each order on a case by case basis. You are a loyal, returning customer and we could have handled this better. I am sorry it ended up feeling like unnecessary inconvenience.

Regarding the perspex stand, the team combined the shipments so everything would arrive together, but I completely understand why this came across as an additional delay.

We will follow up with you directly by email.

Valorada con 5 estrellas sobre 5

Extremely satisfied with the prompt…

Extremely satisfied with the prompt delivery of the item. It was securely and neatly packaged. I'm eager to purchase again and would strongly suggest it to others.

20 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Melting Ice Lolly

Very happy with the product that arrived promptly.

Nicely and safely packed.

Going back for more
Highly recommend

26 de agosto de 2025
Valorada con 5 estrellas sobre 5

Golden balls

I have bought a lot of items from you through the years they all get comments how great they are, I would highly recommend recommend.

29 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Fantastic product

Fantastic product - super cool lolly pop at an unbelievable price. Combined with brilliant customer service to deal with delivery changes made this a great purchase. I would highly recommend.

24 de septiembre de 2025

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