Bailey and Coco Opiniones 262

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The size guidelines for the harness were helpful. My dog is an English bulldog and he’s quite broad in the shoulder but has a small head. Also the offer of a free swap if the harness didn’t fit for a... Ver más

Valorada con 5 estrellas sobre 5

The order we received was beautiful.Very good quality. Unfortunately the size was not right. Emailed the company and they came straight back to is. Easy returns and refund processed promptly.Custom... Ver más

Valorada con 5 estrellas sobre 5

Really happy with this set! The harness fits my dog comfortably and feels secure without restricting movement. The collar and lead are strong, well-made, and look great too. The poo bag holder is a su... Ver más

Valorada con 5 estrellas sobre 5

Quality of the product is top notch. I was curious to see how well the picture was printed onto the bottle, it's beyond expectations and worth every penny. Communication was great from the beginning,... Ver más

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

262 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 84% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Not very happy purchased a bundle…

Not very happy purchased a bundle harness was too small so ordered larger but instead of a straight swap I was worried they didn’t have the same colour so ordered one paid £40 and only got a refund of £19 after spending a bit if money with them in the last few months

10 de abril de 2026
Logotipo de Bailey and Coco

Respuesta de Bailey and Coco

Hi Victoria,

Thank you for your review.

We’re sorry to hear you were unhappy with your recent order.

Your original purchase included both a bundle discount and an additional 20% discount, so the items were purchased at a heavily reduced price overall. When the harness was returned, the original bundle offer no longer applied, which meant the order had to be recalculated based on the remaining items at their normal individual prices, with the 20% discount then applied.

This is why the refund amount was lower than you expected.

We do understand this may have been disappointing, and we’re sorry for any frustration caused.

Kind regards,
Laura
Bailey & Coco

Valorada con 5 estrellas sobre 5

Absolutely amazing company

Absolutely amazing company.
I needed to exchange an item and they did it straight away, super fast postage.
Answered emails quickly and had a lovely way about them.
So happy with the bag, it was a gift for my mum and she loves it.

9 de abril de 2026
Valorada con 1 estrellas sobre 5

Low quality harness that hurt my dog…

Low quality harness that hurt my dog and created wounds on her legs. When I requested I return, I was told the harness had been work and it could not be resold, so a return was not possible. Poor customer service - unhelpful, focus on money and stopped answering my emails. I have checked my spam folder and I have not received any emails despite the FU. I will not buy their products again not recommended the company.

After reading the reviews here, I can see they are being very dismissive and say that they answer customers despite the reviews say they have not answered.

1 de abril de 2026
Opinión espontánea
Logotipo de Bailey and Coco

Respuesta de Bailey and Coco

Hi Elsa, Thank you for your review.

We’re sorry to hear that you’ve felt frustrated with your experience, and we completely understand how this would feel. We always aim to respond to all messages within 24 hours, however as a small team there can occasionally be slight delays during busier periods.

We’re also very sorry to hear that your dog experienced discomfort, which is never something we would want.

As mentioned in our emails, items that have been worn unfortunately aren’t eligible for return unless they are faulty. From our previous communication, it appeared this was more likely related to the fit of the harness rather than a fault with the item itself, and we did try to assist with adjustments, as this is most often the cause of issues like this.

We’ve now responded to your most recent email and are continuing to assist you directly to resolve this.

Kind regards,
Bailey & Coco

Valorada con 2 estrellas sobre 5

Beautiful but useless

We bought this harness a while ago and I can say that it's not effective against pulling. We've got a german shepherd and he is a very active and curious dog. Our main issue was to stop him from pulling. When the harness arrived it was beautifully packed and organised. We were excited to try it on. It fits him well and it looks great, however, it definitely doesn't stop him from pulling. Attaching the lead to the top of the harness makes him pull more, and attaching it to the front diverts him but doesn't stop him from pulling. Therefore, two stars, one for the way it looks and another for the handle on top of the harness. It doesn't stop him from pulling, the lead is too long and we had a few accidents where the collar would unplug. It didn't make our life easier. I love the idea of the harness but I don't think that it's suited for big dogs.

18 de enero de 2026
Opinión espontánea
Logotipo de Bailey and Coco

Respuesta de Bailey and Coco

Hi Anastasia,

Thank you for your review and for your kind comments on the look and fit of the harness.

We’re sorry to hear it hasn’t worked as expected for your German Shepherd. Our harness is designed to help reduce pulling, particularly when using the front attachment, but it isn’t a complete solution for strong pullers on its own.

We can see you haven’t been in touch with us directly, so we’ve sent you an email to assist further. We’ve also reached out regarding the collar point you mentioned so we can look into that.

Kind regards,
Bailey & Coco

Valorada con 5 estrellas sobre 5

The order we received was…Great wuality

The order we received was beautiful.Very good quality. Unfortunately the size was not right.
Emailed the company and they came straight back to is.
Easy returns and refund processed promptly.Customer service very good.
Will definately order from them agsin.

26 de marzo de 2026
Valorada con 5 estrellas sobre 5

Great harness

Great harness, I had a question and Laura came back to me so quickly and had the answer I needed, cannot recommend enough.

2 de abril de 2026
Valorada con 5 estrellas sobre 5

New harness …

The size guidelines for the harness were helpful. My dog is an English bulldog and he’s quite broad in the shoulder but has a small head. Also the offer of a free swap if the harness didn’t fit for a different size was reassuring. It was delivered quickly and fits Hamish perfectly. He loves his new harness 😊

1 de abril de 2026

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