Bake My Day Opiniones 

230
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Jeg har idag købt og smagt 4 cookies, samt en oreomuffin fra bake my day, på fisketorvet, til den flotte værdi af 230kr Oreo muffinen til en værdi af 40kr, var af relativ standard kon... Ver más

Valorada con 5 estrellas sobre 5

Bake My Day truly lived up to its name and made our day! I had a wonderful experience from start to finish. I was impressed by their professionalism, warmth, and genuine kindness throughout... Ver más

Valorada con 5 estrellas sobre 5

Very accommodating despite short notice Delicious, had that 'niche' look that we wanted, logo well printed on tip. Delivered safely in boxes that could go directly into the fridge. We were last min... Ver más

Valorada con 5 estrellas sobre 5

Vi har (firma) brugt BakeMyDay op til flere gange (et par gange om året), hvor vi bl.a. har fået lavet custom-made cupcakes med logo på, og macarons med logo og guld-glitter på. Samtlige 60-80 mennesk... Ver más

Información sobre la empresa

  1. Pastelería
  2. también en la categoría
  3. Panadería
  4. Tienda de chucherías
  5. Tienda de cupcakes
  6. Tienda de postres
  7. Tienda de rosquillas

Escrito por la empresa

Vi er en kagebutik med fokus på kunst og håndværk. Vi laver festkager på bestilling, fx. bryllupskager, dåbskager, konfirmationskager og fødselsdagskager. Dekorerede kager er til minimum 20 personer, og skal helst bestilles med 2-3 uges varsel, dog kan vi nogle gange tage bestillinger med kortere varsel. Online bestillinger kan lægges med minimum 3 dages varsel. Derudover driver vi en café med søde sager, der kan du også købe bl.a. cupcakes og færdiglavede mini kager til at tage med hjem. ------------------------------------------ We are a artisinal cake shop. We make all sorts of cakes for weddings, baptism, birthday, etc. We also run a sweet café, open monday-Saturday. We look for you to order 2 - 3 weeks in advance, more if wedding cakes. minimum size for decorated cakes is 20. Online orders can be placed with minimum 3 days notice.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

230 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,3

Todas las opiniones

(230)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great for custom cakes

Ordered our wedding cake from here. We were looking for something that wasn't very traditional and Ynja delivered a great thematic cake for us. I'm quite sure I'll order from her again some time :)

26 de julio de 2022
Opinión espontánea
Logotipo de Bake My Day

Respuesta de Bake My Day

Thank you so much Victor!
We are looking forward to next time 🥰

Best regards,
Ynja

Valorada con 5 estrellas sobre 5

Bryllupskage

Bryllupskage - vi fik i lørdags leveret en kage til tiden og udfra de inspirations billede vi havde sendt ramte de alt hvad vi ønskede. Mange tak for at gøre vores dag til lige det vi ønskede

13 de junio de 2022
Opinión espontánea
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Respuesta de Bake My Day

Hej Johann,

Hvor er det dejligt at høre.
Tusind tak fordi du tog tiden til at skrive en review ❤️

Venlig hilsen,
Ynja

Valorada con 1 estrellas sobre 5

To run away from

To run away from! The most horrible customer experience I ever had. They don't answer emails, they hire people who know nothing about the cakes and we are in a back and forth continuously. A hellish experience, plus the cakes themselves are nothing special (from the whole sample box, only one was palatable as they are too sweet - which by the way costs 250DKK, ridiculously expensive). So you are paying too many krones for the icing décor. I don't recommend. There are other places much better in Kbh

6 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible! Stay away!

Terrible! The customer service is horrible!
I ordered a wedding cake from Bake my day, and the whole experience was really bad! The color of the cake that I got was not the same as I had ordered. But that is not the worst part. I had many emails correspondence with them including several pictures of the cake I had made an order of, and they confirmed that everything was ok. On the wedding day however, a totaly different cake showed up. We tried to call them several times to figure out that had happened, but they never picked up and did not even call back.
In addition, we delivered cake top decorations to the shop two days before the wedding that never showed up on the cake! The lady in the shop confirmed that everything was ok (again) and that they would make sure the cake top decorations would be delivered with the cake. This never happened. But the worst thing about all this, is the terrible customer service they gave afterwards! We went by the shop two days after the wedding to get our cake top decorations back and she did not know about it and spent over half an hour to find it. Later that day we got an long and offensive email where Ynja basically blames everything on us! Apparantly they had changed the color of the cake in the last invoice to dark grey (eventhough they confirmed it was going to be white several times). When I replied and asked why they changed the order in the last minute, she never replied. Also, she told me that I should have NOT stopped by the shop with the cake tops as the personal in the shop is only there to sell pastries and nothing more. Then I would at least expect the person in the shop to tell me this instead of saying that they would arrange the cake tops.
Im just shocked by the whole experience! Ynja never replied me back on the emails and on the phone.
Mistakes can happen, but at least I would expect some kind of apology or at least good customer service.
So if you want what you pay for - stay away from Bake my day!

1 de junio de 2022
Opinión espontánea
Logotipo de Bake My Day

Respuesta de Bake My Day

Hey Bahar,

I'm very sorry about your experience.
However there are a few things I would like to correct here; I sent an email to you immediately after you showed up in the café, and I am looking further into the matter after your reply back.

You came into the shop on a Sunday, where there is only one girl working in the café. She has nothing to do with orders or making cakes, she is just working in the café - so she did not know anything about those cake toppers. Neither did we - because you never made an appointment to bring the cake toppers to us. It needs to be clear and agreed upon, if there is anything going to be brought to us for a cake (and as explained via email, we would have told you to put them on after delivery if we would have known that you were planning on bringing them, because this type of cake toppers cannot stay on the cake during delivery). I am of course very sorry that this was how it went - but we need this information to be stated in the order in the first place, to be able to plan accordingly.

On Sunday when you came into the shop, the girl in the café called me, and I immediately investigated the matter and read all our correspondence. I sent you an email on a Sunday, which is normally my only day off. I am truly trying my very best with a busy schedule.

Regarding the color, unfortunately - nowhere in our email correspondences is it specifically mentioned that the cake should be completely white - it is mentioned that it should be white/grey with dusty rose/pink handmade orchids, and when you list the color theme of the cake it was listed: White, grey, dusty rose and pink.
There was never any mention of dark grey anywhere, the invoice said grey fondant covering - we did not change anything - that's how we understood it. It's just impossible for us to know if you don't want that, if you don't read the invoice before you pay :(
I will send you another email today, I hope we can settle this.

Regards,
Ynja

Valorada con 1 estrellas sobre 5

Terrible cakes! :(

Terrible cakes! :(

I wrote This in English so that everyone including the owners can understand the experience of ordering taste samples/ wedding cakes from This company.

We had to pay 250DKK for previous wedding cake scraps as a sample for our own wedding cake.

The cakes om the webpage looks great, but the taste test box that included all of the cakes.. that was some of the worst cakes I have ever tasted.

Everything was wrong.. the flavours was completely off.. the cream was sepperating, the cakes were dry and I Think it is crazy to charge 250DKK for taste samples.

Go to Lagkage Huset instead! They don’t charge for taste samples and they taste Munch better!

14 de marzo de 2022
Opinión espontánea
Logotipo de Bake My Day

Respuesta de Bake My Day

Dear Emilie 😊
I am so sorry to hear about your experience. I can't find your contact in our system, nor any order for a sample box on your name - could you send me an email to ynja@bakemydaydk.com so we can figure out what went wrong.

"The owners", me and my mom, also understand danish, I talk danish every day 😊

Our wedding cake sample boxes are not scraps from previous wedding cakes - they are all made specifically for samples and cut into sample slices and packed, 20 boxes at a time. We have carefully designed the box to make it look and taste as good as possible.
50 dkk per slice of cake is not a very high price, especially considering they are nicely cut and packed - it takes lots of time to prepare them, a whole day actually ✨

At the moment, we sell more than 20 sample boxes every week, and I have never heard this kind of a complaint before, it makes me think that there must have been something wrong with your box - if that's the case, then we would love to give you a new one for free.

Please contact me personally, so we can make up for your experience ❤️

Best regards,
Ynja

Valorada con 5 estrellas sobre 5

Bryllupskage

Min mand og jeg fik leveret vores bryllupskage fra Bake My Day og det er den bedste kage vi nogensinde har smagt. Chokoladekage med saltkaramel og hvid vaniljecreme uden på. Vores gæster taler stadig om den her 1,5 år efter. Vil klart bestille derfra igen til andre store begivenheder.

19 de febrero de 2022
Opinión espontánea
Logotipo de Bake My Day

Respuesta de Bake My Day

Tusind tak kære Nina, det er vi så glade for at høre 😍🙌
Venlig hilsen,
Ynja

Valorada con 5 estrellas sobre 5

De bedste donuts og snegle i byen og…

De bedste donuts og snegle i byen og den nye butikcafé er rigtig fin. Dejligt med stort vegansk udvalg.

12 de diciembre de 2021
Opinión espontánea
Logotipo de Bake My Day

Respuesta de Bake My Day

Tusind tak for dine positive ord, kære Pia 🥰
Venlig hilsen,
Ynja

Valorada con 5 estrellas sobre 5

Amazing cupcakes and macaroons

Amazing cupcakes and macaroons! Have been ordering from Bake my Day 2 years in a row and will definitely come back again!

30 de octubre de 2021
Opinión espontánea
Logotipo de Bake My Day

Respuesta de Bake My Day

Dear Erika,
Thank you so much for the compliment, we will see you again! 🥰

Best regards,
Ynja

Valorada con 5 estrellas sobre 5

Amazing service and Cake!

Ordered my wifes 40th cake from Bake my Day and it was amazing.
I sent through a pic and Ynja actually made the cake better than the Pic :-)
Flavours were amazing and would defintely be back for the next time I need a cake!

23 de septiembre de 2021
Opinión espontánea
Logotipo de Bake My Day

Respuesta de Bake My Day

Thank you so much for the sweet words!
It's a pleasure 🥰
We look forward to next time,

Best regards,
Ynja

Valorada con 1 estrellas sobre 5

Really bad customer experience and very…

Really bad customer experience and very unimpressive cake. It looks nice but the taste is not balanced and its just a lot of butter. My guests actually preferred Lagakagehusets pie next to it instead and we had to throw most of it out. Please stay away! They don't care if they make mistakes with your order and then they care even less about even when you try to get in contact with them to deal with it. They gave us the wrong cake and have not bothered to answer any of my emails.

22 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bryllupskage

Vi brugte Bake my day til at lave vores bryllupskage, og jeg var så glad for resultatet. Den var præcis som jeg ønskede, både i smag og udseende. Ville helt klart benytte dem igen til andre større begivenheder. Dejligt sødt personale har de også!:)

26 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastisk

En virkelig flot kage som også smagte himmelsk. Tak for dejlig kage 😀

12 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

WOW.

WOW.. Flotteste dåbskage jeg nogensinde har set! Vi valgte at give frie hænder med tema grønne farver, dyr, natur og navn og kagen var over alt forventning og smagte ovenikøbet også rigtig godt!

25 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ærgerlig bryllupskage!

Så ærgerlig oplevelse med bryllupskage!
Fik en kage helt uden pynt, fordi de troede, at jeg ville levere blomster til den, hvilket ikke var aftalen (står på skrift). Der skulle ikke blomster på men vores navne og dato. Det betalte vi ekstra for, men det fik vi heller ikke, og den var ikke færdig til tiden, så min far der skulle hente den, kom for sent til mit bryllup.

21 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Flotte og lækre kager/cupcakes

Bestilte kage og cupcakes til min søns fødselsdag og barnedåb. De var så flotte, og smagte fantastisk, og når jeg havde spørgsmål, var de super hurtige til at svare retur på mine mails. De har en fin "standard" løsning indenfor kage og cupcakes, hvor man kan vælge farver/smag. Kan varmt anbefale BakeMyDay.

7 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Aldrig mere..

Kagerne varier enormt. På Instagram er der udplukket de fineste kager, derimod kan man ikke forvente at modtage ligeså dekorative kager, selvom man foretager en special bestilling.

Jeg oplevede det første gang i forbindelse med en Elsa kage, som absolut ikke mindede om Disney figuren Elsa (ærgerligt man ikke kan vedhæfte billeder)

Anden gang i forbindelse med en kage som skulle være identisk med en studenter hue, som jeg havde tilsendt over mail (endda over 2 omgange), for at sikre mig, at den var identisk med den. Alligevel modtager jeg en studenterhue med kors på (der var en måne og stjerne på). Huen var heller ej Bordeaux farvet men knald rød...

Min fornemmelse af stedet er, at de laver rigtig fine kager, men ikke altid har lige lang tid til at koncentrerer sig om hver enkel kage. Alt for mange bestillinger, hvorfor man ikke kan være sikker på, at der bliver lagt ligeså meget tid og energi til ens kage, som de lidt større/dyrer bestillinger man ser på deres hjemmeside/Instagram.

30 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastisk kage til vores søns 1 års…

Fantastisk kage til vores søns 1 års fødseldag. De ramte det visuelle spot on ud fra vores beskrivelser og inspirationsbilleder, og smagte smagte himmelsk med chokolade og salt karamel. Vil klart bruge dem igen, når jeg skal have en kage til en særlig anledning. On a side note: deres donuts i butikken er vanvittigt lækre også!

15 de junio de 2021
Opinión espontánea

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