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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Tried to return an unused, just received cell phone case and strap because it was too long and I am a short person. I was told because I opened it that it was now considered "used" and was not eligib... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am so impressed with the customer service of Bandolier! I purchased a phone case with a strap and wallet a while ago and absolutely love it. Unfortunately, the clasp on the leather strap broke. I w... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Late arrival for products they claimed are leather but are nothing but cheap plastic. Am beyond angry as this is the third one I bought over the years. My iphone 13 case was beautiful leather as was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently requested a warranty replacement for my Remi Magnetic Zipper pouch via Bandolier’s online support on a Sunday evening. I was contacted via email the next business morning that a replacement... Ver más

Información sobre la empresa

  1. Electrónica y tecnología

Información proporcionada por diversas fuentes externas

Bandolier is the stylish, hands free, crossbody iPhone accessory that ensures your iPhone is always within reach.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

376 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 34% de las opiniones negativas

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3,1

Todas las opiniones

(376)

67 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent Service and Product

Excellent Service and received faster than Amazon! I love the Hailey Bag and Expanded Pouch. Perfect for travel where your phone/camera is ready for an unexpected picture without the need to rummage through a purse or pocket looking for your phone. In addition, your personal items are secure next to your body at ALL times - including a bathroom or tight quarters on a bus or train. Love it!

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would give them 10 stars

If I could give them 10 stars, I would. I am blown away by their customer service. I ordered a purse as a gift and I accidentally had it sent to my old address that got lost. I contacted Bandolier customer service and just within a few days, a new purse was mailed! My cousin absolutely loved her gift. Thank you Bandolier for making things right in no time 💛

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will shop again with Bandolier.

I had my first experience with Bandolier. I ordered a case that wasn’t the right size for my phone and requested an exchange. I was worried about refunds or returns, but I emailed Bandolier and they said they couldn’t make an exception. Later, I got an email saying the manager approved the exchange and postage would be covered.

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bandolier has changed my life!

Bandolier has changed my life!

First and foremost, their products are first class and their customer service is second to none. I have ordered Bandolier for every iphone I have ever had, and I buy them the day they come out.

Recently, I purchased one of the Bandolier bags and while I never expected to have a freak accident with the strap breaking, I wrote to them and they replaced the bag under warranty so incredibly promptly and with an apology. The follow through and the care to insure that their customer was happy and not without a bag they loved, further solidified my love and respect for the company.

The products are superb, the warranties are sincere and the customer service is outstanding. You will be so happy when you make the plunge to see the Bandolier difference.

I adore my bag & my phone case and have come to use it over all my designer bags as I love the ease, the design and the shape.

Bandolier is truly the best on everyway.

29 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nice accessories

Always great from start to finish. Our first purchase was a gift from my husband. I have purchased a few more items since. Just received my latest addition, Kimberley crossbody and pouch. Constant delivery updates, clear pricing. Nice looking practical accessories.

26 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Credit for a Return - No response from Customer Service

We made a return, have proof of our return and have never received a credit. We have emailed them multiple times and have gotten no response. We have not been able to find a phone number for customer service. So, now, five months later, we have no product and no credit. Too risky to order from this company.

2 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Crossbody phone case, added pouch and customer service!

I love the crossbody phone case and additional pouch. I've found the customer service is second to none. I had paid for overnight shipping but received notification from the shipper that the product would not be delivered until the following week. I contacted Bandolier customer service and they reached to the shipper and refunded the shipping cost, that day. Amazing product and customer service!

17 de mayo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I love the functionality and look of…

I love the functionality and look of the Crossbody and the added pouch. However, within a few weeks of purchase, the snap on the crossbody broke. I had to superglue it 3 times. Then last week, the clasp
claw on the crossbody strap broke. For the price, I would expect better workmanship. It was purchased as a bundle in November 2022. Snap broke by Christmas. Strap clasp just broke April 2025. Will not purchase brand again.

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the products and the service!

I have been a Bandolier phone case lover for a few years now -- especially love the furry wristlet and get comments all the time. I am also impressed with their customer service - when I had a shipping issue, I got a response to my inquiry from a real person right away and they fixed the issue immediately and smoothly. That doesn't happen with many retailers these days. Thanks Bandolier Team!

28 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Favorite Bandolier Case!

I’ve owned several Bandolier products and the quality just cannot be beat. This review is about my most recent purchase of the Kelsey Wristlet-Silver Croc phone case. It is beautiful and so elegant! It has a mirror - like reflective finish that shines in any light. The phone fits very snug inside and the corners are reinforced. This case easily goes from daily use to a stylish night time accessory. I highly recommend this case as well as any Bandolier product.

6 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I truly wish I could give more than…

I truly wish I could give more than five stars. First, I’ve been seeing Bandolier products online for a very long time, but hesitated to pull the trigger. I finally did, and now wish I had done so sooner! I purchased a combo of the Ivory Dillon bag, Donna phone case, the Billie Crossbody Utility strap, and the Emilia Wristlet. They are GORGEOUS, and hold everything I need!

Customer service is second to none. There was a mix up in shipping one of the items. I reached out to customer service, they replied within minutes, sent the correct item overnight, and emailed a prepaid label to send the incorrect item back.

I love getting a good product that exceeds expectations, but when customer service also does so? That’s a unicorn! Well done, Bandolier!

17 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hailey iPhone crossbody/ a nice product

I purchased the Hailey iPhone crossbody phone/w card holder. Delivery was quick and the phone case was wrapped in a velvety bag, I love it. I never have to search for my phone when out and it’s a quality product. I just ordered the add on pouch so I can carry my key fob, lipstick and sunglasses while still being hands free.

2 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bandoliers for all ages!!!

I've been carrying Bandolier for over 6 years. I cannot go a day without my Bandolier. It is an exquisite product with style and quality. I've given so many people Bandolier gifts and they never stop being a customer. Also, their customer service is top notch if you have a problem. I'm a Bandolier girl forever!!!

2 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I cannot say enough about the products…

I cannot say enough about the products and service. It’s so nice to know that these kind of companies still exist. The return/exchange process was seamless for start to finish. I have already purchased additional items and will be back for more. You have won a loyal customer!

20 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bandolier is the best company I have…

Bandolier is the best company I have ever worked with. The quality of the product is exceptional. Customer service is stellar. I will never buy a phone case from any other company but Bandolier.

3 de marzo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

First time buyer

My first purchase with Bandollier :Emma for iPhone 14 Plus , AirPod pro and the pouch. I got a special deal on this purchase in compared with other items bandolier selling .
Opinion on Emma cross body strap /case , ID slot is too small barely fit one DL and difficult to remove the card; it isn’t useful. the strap is stiff; prefer lily cross body strap. The AirPod pro is tight. The clutch needs more compartments. Only having one and tiny. Overall, the purchase price is a good deal. I recommend lily cross body strap/case over Emma . I bought this style because Lilly is out of iPhone 14 Plus .

27 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

My experience is not good

My experience is not good. The hooks that hold the strap continue loosen and break. This is the third time this has happened. They will not fix or replace saying I’m
Out of warranty. For over a $110 dollars I expect a product to last for several years. I won’t buy again. Customer service and warranty get 0 stars!

26 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer service.

Thank you so much, I received my iPhone case pro max 16. I love it! Lots of compliments. Customer service is exceptional. I already have made more purchases! Will be buying more. I travel a lot and so easy to keep everything assessable.

18 de febrero de 2025
Opinión espontánea

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