The transfer was quick and easy,the repayment period appealing,the app is easy to use and clear guidelines/ information are present.Its worth noting that M&S card is part of the HSBC group so transfer... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Responsible lender and love the app. To check credit card on. Well worth £10 monthly fee to link with M& S Rewards Club , in the first month I received £25 off home beauty or clothing and coffee vouc... Ver más
La empresa ha respondido
Extremely poor customer service from M&S Credit Card I called on behalf of my mother, who is in her seventies, regarding a simple typo on her application email. The woman (not uk based) I spoke to... Ver más
La empresa ha respondido
M&S credit card offered me the best balance transfer with a long time period to pay it off . I have multiple credit cards but no one can beat M&S . Best experience ever
La empresa ha respondido
Información sobre la empresa
- Servicios bancarios
- también en la categoría
- Institución financiera
Escrito por la empresa
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Información de contacto
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Reino Unido
- bank.marksandspencer.com
3,9
Muy bueno
4 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Easy peasy
excellent information before requesting and so easy to apply
28 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Deborah. Thank you so much for your lovely feedback. We're so pleased to hear how easy the application has been for you. Hope you have a lovely evening - Dawn.
Great offers with M&S Bank I would definitely recommend.
Great offers with M&S Bank and my balance transfer was quick, easy and all done- Happy Customer 8)
29 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Ian. Thank you so much for your lovely feedback. Fantastic to hear how happy you are with our services - that's exactly what we strive for. Many thanks – Dawn.
Respuesta de M&S Credit Card
Hi Emms. Thank you for taking the time to leave such a lovely review! It's fantastic to hear how delighted you are with our services, and we’re so pleased. Many thanks - Dawn.
M&S replied to my review with a bog…
M&S replied to my review with a bog standard reply. "Hi Karyn, We understand your frustration. There are lots of factors involved in assessing a credit limit increase as well as consulting with credit reference agencies. Thanks for your feedback. - Kim" It is quite clear that they have made no attempt to investigate the issue. Others have reported similar issues. M&S, you are not covering yourself in glory.....
1 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Karyn, we can't look into individual cases that come through Trustpilot, as it's a public channel. If you would like us to investigate further or see if there is any more information we can provide, then please get in touch. You can find all the ways to contact us on our website. - Elena
Should have applied ages ago 🌸🩷🌸
Easy to apply and down load the app. All in one place and great ease to use …lots of offers, treats and money saving offers. Watching the points/cash bonus build up is also inviting …. All in all I should have changed to M&S ages ago 🌸🩷🌸
1 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, It's really great to hear everything went well, and you enjoy using the banking app. Thank you for leaving such lovely feedback. - Kim
Marks and Spencer credit card
I have had a marks and Spencer credit card for many years now and it gets better and better it is easy and informative when you want to check your balance and also pay off your monthly balance. It is now linked to your sparks card enabling you to access your rewards spending them has never been easier.
4 de agosto de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Pete, This is so lovely to hear that everythign works really well and gets better. Thanks so much for taking the time to leave feedback. - Kim
Quick and painless
Quick and painless - received in no time!!!! Good and regular contact from M and S.
24 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, This is great news. Everything quick and easy this is what we like to hear. Thanks for the feedback - Kim
Absolutely abysmal customer service.
Absolutely abysmal customer service.
Trying to pay my credit card and can't via debit card then bank transfer and customer service can't understand my request.
Spent hours over multiple phone calls.
Why Any credit card company doesn't allow debit card payment is beyond me.
4 de agosto de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, we're sorry to hear you have been having issues there are still many ways to make payments you can find these details on our website under credit cards and ways to pay. Thanks for the feedback. - Kim
Maris Spencer balance transfer offers…
Maris Spencer balance transfer offers are better than 20 other credit cards I have and it’s incredible I had at least 10 balance transfers offer in two years.
24 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi this is great to hear that you benefit from the balance transfers and our card is your top choice. Thanks for taking the time to leave feedback. - Kim
Worst service received from M&S…
Worst service received from M&S appalling customer care and support given matter is still unresolved
4 de agosto de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, thanks for your feedback. We understand your disappointment and would like to investigate what went wrong. If you reach out to our team, we’ll do our best to make things right. You can find all the ways to get in touch on the ‘Contact us’ page of our website. Thanks - Kim
Easy and straightforward balance…
Easy and straightforward balance transfer options, so easy to view balances
2 de agosto de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Janice, Great to hear easy and straight forward balance transfer, this is what we like to hear. Thanks for the feedback. - Kim
Quick and easy balance transfer at an attractive rate
I was offered an attractive balance transfer offer. This was completed quickly and easily and was messaged when this had been done
4 de agosto de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi David, Its great you received a good balance transfer offer, and it all went smoothly. Thanks for taking the time to leave feedback. - Kim
Straight forward balance transfer at a…
Straight forward balance transfer at a reasonable rate for a long period
4 de agosto de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Mr Whitehead, It's so lovely to hear everythign was straight forward, and now you are benefitting from the 0% interest period. Thanks for the feedback.- Kim
appalling service and payment methods …
Everytime I have tried to pay my balance it has taken hours!
Direct from another bank doesn't work
Within the app doesn't work.
By phone takes hours.
Trying to find my money you have misplaced takes days.
You eventually acknowledged I had done everything correctly and it was an unusual mistake at your end!
unusual? It happens everytime! Worst credit card app ever
2 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Pamela, we’re sorry to hear things haven’t gone as expected. If you’d be happy to get in touch, we’d really like the chance to investigate this further and sort things out for you. If you have digital banking, you can contact customer support through our Chat feature. You can find alternative ways to get in touch by visiting the contact us page on our website. Thanks - Kim
Reliability
I have had an M&S credit card for some time. I use it mostly for purchases in M&S stores and on-line orders. It is really a back up credit card. I do not use it as my main credit card as I believe I get better benefits from other credit cards. However, I certainly cannot complain about the support I have received, and how secure I feel in using the card and the on-line app.
2 de agosto de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, It's really great to hear you enjoy using the card and enjoy the benefits it offers. Its fabulous you have been our customer for such a long time. Thanks for the feedback. - Kim
I cancelled my credit card in June but…
I cancelled my credit card in June but have just received a letter telling me that they would not be renewing it once it expired which a credit expert informed me could have an adverse effect on my credit rating. One of the credit agencies also says their record shows that I have just applied for a new account with M&S.
It is total incompetence of their part and could result in my first black mark on my credit report. Be warned, if you value your credit status they may do the same thing to you.
31 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi Terry, We’re sorry to hear things haven’t gone as expected. If you’d be happy to get in touch, we’d really like the chance to investigate this further and sort things out for you. You can find the ways to get in touch by visiting the contact us page on our website. Thanks - Kim
Non-existent credit card is about to expire...
I've just received a letter saying "Your credit card is about to expire and won't be renewed... after a review of your account and information provided by Equifax.
Interestingly, further down it says "We don't get details of any information held at Equifax..."
Spot the contradiction there regarding Equifax?
More interesting is the fact that about two years ago I applied for and got an M&S credit card, but immediately cancelled it as I realised it was of no use to me since I did not have a smart phone on which to install the app.
So the intention is to cancel what I don't have. What an interesting logical universe M&S Bank operates in.
30 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, Anthony. Thanks for leaving a review. It sounds as though an error may have been made and if that's the case, please accept our apologies. So we can look into this further for you, we'd appreciate you getting in touch. You can find all the ways to contact us by visiting the ‘Contact us’ page on our website. Meantime, have a good afternoon, and thanks again. - Morag
Employ more people and have counter…
Employ more people and have counter service.
16 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, Dr Hemment. Thanks for your review. We appreciate you'd prefer to see more staff available on the sales floor, together with a counter service. You may like to contact our friends at M&S Retail to ensure your suggestions are fed back to the relevant teams. You can find all the ways to get in touch, on the M&S Retail website. Thanks again for taking the time to contact us. Have a good afternoon, Morag
I cancelled my credit card last month…
I cancelled my credit card last month after many years due to what I considered a disappointing change to auto payment. You still keep sending me emails that I don’t want.
4 de julio de 2026
Opinión espontánea
Respuesta de M&S Credit Card
Hi, Lin. We're sorry to hear you're leaving us. Please contact customer support to ensure your preferences are updated, and your details finalised. You can contact the team via the Chat feature on online banking, or find all the ways to get in touch with us on the ‘Contact us’ page of our website. Have a good afternoon. Thanks, Morag
Respuesta de M&S Credit Card
Hi! Thanks for getting in touch. It's great to know you find our staff approachable and that you're very happy with our service. We appreciate your feedback, and wish you a good afternoon. - Morag
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