Bankwest Opiniones 

Bankwest. It would be nice to not have to wait on hold for over an hour before I even get to speak to someone. Online chat wants all personal details shared, depending on who is on the chat. I don't do that, for obvious reasons. So, they won't help me. They simply don't have enough staff to actually provide decent customer service. Or is it the type of personalities they hire. I'm so sick of being a loyal customer and in return, not getting the same benefits new customers receive, let alone not being able to get assistance on my existing accounts. I'm doing a lot of research and will close ALL of my accounts asap and go elsewhere. All I want is customer service availability. It's not hard.

Visited Livingston Branch to lodge our Mothers EPA. Told system down go elsewhere. Asked if they could call and find branch that was not affected. Reply ‘do it yourself’. Eventually got a 1300 number no success. Again cannot help you. Livingston Branch’s service a disgrace. Eventually went Southlands. Had to wait about 3 minutes to be served. What a turn around. Young lady who served us knew exactly what we wanted. Over and above in assisting us in the document, advice as to follow up. Thankyou Southlands can teach Livingston staff how a branch should be run and how great your customers.

I applied for a personal loan for a small amount and got declined. Don’t know why. They couldn’t tell me when I asked. I was very disappointed as I have been a customer of Bankwest for 34 years. They never reached out to me about the loan within 2 working days as it says. I rang 6 times in 3 weeks then they declined me. I went to another bank and got a loan in 3 days. I will never recommend Bankwest for anything. Bad service.

Applied for a credit card and was declined and had no explanation as to why when I rang them. Customer service was very unhelpful and sounded super judgy and didn’t wanna help at all after trying to call to attempt to rectify any issues. I was then transferred to her “coworkers” who usually deals with declined application and was got hanged up on.

Obviously going to affect my very clean credit history because of my mistake of not reading their reviews prior. Super disappointed at myself and was also not surprised coming to know that they this is associated with one of the big 4.

I applied and asked for a limit of $6,000 and they declined me with a very vague email and had $10,000 written on it. Literally, a 3 paragraph email.

I have now applied for a $6,000 with another bank and they have offered me more but I am just needing the card to get points and to keep building my credit score up.

I also kindly asked them to delete my info as I do not want them to keep any of my info since I won’t have any relationship with them and they did not want to do that. Understandable there are laws around anti money laundering and what not but atleast delete some info. Seeing big companies getting attacked by hackers and all. The complaints manager just sent me another email saying they are closing the case. P.S this time it was more than 3 paragraphs.

I COULD NEVER EVER RECOMMEND BANKWEST IN MY LIFE.

I get the fact that it's the week before Christmas, but customer service out of BankWest has been just as bad as NAB which must rate way down near the bottom of the pile. No response to my Bankmail, no one picking up the phone, now resorting to texting without much luck. Same old multi-week response timelines to simple problems. It shouldn't be that hard. Just answer the phone for once.

Wouldn't recommend, missed a minimum on the cc by a week (was overseas) and despite paying the whole outstanding within the fortnight they trashed my credit file

I have had an account with bankwest for about 15 years. Never had a reason to contact them until I forgot the password to my account. On the call for over an hour answering a bazillion questions, I couldn’t remember the nickname to my account so I ‘failed’ vertification. Transferred to someone else, she told me I would need to send a handwritten letter with various ID and she would respond within 24 hours. That day I sent through my Irish & Australia passport, my two bankwest cards, my Irish & Australian drivers licences, my Medicare card, and the handwritten letter. It’s been over a week, I’ve called back twice and sent follow up emails, and heard nothing back. The woman I spoke to yesterday told me there is a huge backlog due to the new verification process - what type of process is this that someone can send through every type of ID known to man and still not be provided with access to their account. As soon as I do get access, I will be promptly shutting my account and telling all I know about this absolutely dire experience. Stay well clear!!!

Pathetic bank, no staff, rude customer service, closing branches.

BankWest utilising underhanded tactics to steal from customers. And then when called out, blatantly lie about what happened. Even changing the lie 3 times.

So I have used my BankWest Mastercard as my linked payment method for Oz Lotteries for years. Never been charged as a cash withdrawal or gambling.

Recently looking over my statement I noticed a cash advance fee. I had drawn cash out from that account, however the account was in excess credit, and so long as the cash withdrawal doesn’t draw against the line of credit there is no fee charged. I’ve done this multiple times and also clarified with the bank before I did it the first time.

So looked into the cash advance fee and it was classified as ‘Gambling’. Odd I don’t gamble.

I messaged the bank to inform them of the mistake and asked for a credit for the advance fee charged and also to make sure that the cash advance interest gets removed.

Immediately I was told the fee was accurate as I used it for my Oz lotteries purchase. Odd, I’ve got multiple years precedence established of not getting charged as cash advance for that purchase (I would of used a different card long ago if that was the case) and I had not received any correspondence from the bank that they were going to treat lotto purchases made with a credit card as gambling and will incur the associated fees.

Once I pointed that out. I was then told, they made a mistake when they told me what the cash advance fee was for, they said it was for a cash withdrawal I’d made that day. Odd, the banks own description attached to the cash advance fee was ‘gambling’ not cash advance. So again I refused to accept the bs, told them they are lying to me, explained the description attached to the fee and demanded my refund.

They then came back with their original stance, but with the added spin of the merchant code. That’s the identifier code Oz Lotteries has with the bank. So I was told that Oz lotteries had changed their merchant code, and the merchant code dictates how the transaction gets assigned that’s outside of the banks control. They did give me my refund.

However, the same day the gave me my refund, they took another cash advance fee for the latest Oz lotteries purchase. With that I decided to get my ducks in a row before contacting the bank again as they’d already demonstrated they won’t let the truth get in the way of boosting the bottom line.

Speaking to Oz Lotteries, I wasn’t surprised to hear that, no they have not changed their merchant code, ever.

So it’s in fact the bank have decided to reclassify how they process Oz lotteries purchases, they didn’t inform any customers that new fees would be introduced. They then lied through their teeth about it, to avoid refunding the money they stole.

The lies they told for the most part sound plausible and for most people would be enough and to just accept the fee and leave it.

This is disgusting and unethical behavior. Not to mention the banks advertising strategy over the previous 12 months telling customer to not worry about the fine print because there looking after us. So an adverting campaign revolving around trust.

Well if I get money taken out for any reason purchase,ebay, what so ever ,if there's isn't money in my account it want accept transactions simple ,so every now and then more often now its over drawn like few bucks ,and they want say where it went just that they added it up well I do that being unemployed im extra careful

We have our home loan with Bankwest and when we moved we were told by our solicitor that we owed an additional $37k. The bank insisted we did not but they never actually followed up this matter so we had to pay the money or lose the house. Communication has been terrible and they’ve provided no answers and no support. Can’t wait to refinance with another bank! One with local branches.

All the business accounts were closed on the 24th of August and very poor online customer service with a lack of transparency about the processing times. We haven't received our money for the business needs and it's affecting our business, It's almost 14 days. We will not go with Bankwest again.

Such a shocking and horrible first time experience dealing with these guys. Unhelpful service and employees give you the wrong info!

THE GREAT B.S. BANK

It's about time I said something publicly about this bank. All manner of issues and they keep fobbing me off...

Here's the latest: My debit card keeps failing despite having plenty of money in it. This is the type of response you can expect from their customer service. Refer to the image attached.

Oh, the last B.S. before this was they did not want to cancel a bank cheque, and insisted I did it at the branch I set it up. I was in Qld! After I kicked a massive stink they gave me a workaround, but even after I returned two weeks later, it was still not done.

Absolutely crap service.

Terrible bank, branches incompetent, seem to think it's okay to just shut down all banking systems often at night. Orange logo on Freo jumper looks hideous (just make it colour match and it would actually look great)

My credit card application was rejected as Bankwest only counted my liability but excluded my income. This was so simply as you can not only just consider expense but not consider the matching income. Called their review phone line they did not want to listen at all, simply saying its final did not want to be bothered any more.

I'd post MINUS 5 Stars if I could. If you are overseas and have a Bankwest Account they are the ABSOLUTE PITS. The rigmarole to do ANYTHING is IMPOSSIBLE. I have just cleared down my accounts, they just don't seem to care. Their Compliance Department is totally paranoid because their Know Your Client and ID Confirmation "processes" are total overkill. Dealing with Bankwest is a truly draining and APPALLING "process". AVOID - YOU HAVE BEEN WARNED!

During covid our mum passed away and we had to close her account. This bank were just shear awful, no empathy, took so much time one of our paid notarised passports ran out and we had to pay for a new passport and for the notary to stamp again. I would never ever bank with this bank, not helpful, customer services appalling, at a time of extreme grief and mental health, this bank were terrible, i can't even describe the lack of just about everything. My family have subsequently all cancelled any bank accounts with Bank West and moved elsewhere

I'm pleased, in a way that I've just read about a person having problems with sms and online banking in March 2023, and of the lack of assistance long-term and in their case quite rude treatment whilst trying to solve the matter.... I am only sort of pleased because I've had the same problem for over a week now, and as I am totally computer illiterate, felt it was probably a glitch their end and it would resolve itself. After the 3rd day of trying I discovered that nothing had changed, so I approached the help line again 2 days ago, and had so much help and time given it was amazing, but still no good end result, and it being suggested I download a new browser....haha... download what?? Anyway, I thought I would just try to get into my personal banking site again, and have the ability to make online payments or even look at my accounts and, hey, it's still the same, so I now have to pay someone to come out to me in a semi-rural area and try to put right something that BankWest has known has been a problem for at least 3 months. I can , but the way, access the account on my mobile and make payments from there, but being 71yrs old this month & having eyesight like I'm looking through a beer bottle, don't find that too easy at the moment. These problems only seem to have occurred whilst the Bank have been going through the changes to the banks methods of online banking, so I wish they would actually get their acts together and start to serve the customers before we all thing of pulling our monies out and storing it under the mattress!!

Been having issues with SMS Code since around February/March and contacted BankWest - could be earlier as I cannot recall the exact date. Today I was on a phone with a rude representative that tried to hang up on me while I was still asking question. She also spoke about how she has spent 40+mins trying to help me solve this issue(I appreciate this but she also gotta know that I have spent months with them to have this solve). So their conclusion for me is to close my ticket, told me this is an unique case and have not had this issue before(is this even my concern?) and they have done all they can and provided me alternative solutions which is tedious and time and cost consuming. And basically I had to live with this issue until it somehow gets fixed by itself. I have not been able to make purchases on some websites, have not been able to enjoy using their mobile app as everyone else does, not able to view my card details on the app. This just made me.... speechless and helpless.