Fraud be aware
I opened an account. I had no trouble sending the funds. Then when I tried to make conversions to other currencies the rates were higher than normal banks. I also tried to make payments to my suppliers and it did not work either. Being the result decided to withdraw my funds back to the origin account and what a surprise I could not do that either. I am waiting for a response but this could very well be a fraud.
Respuesta de Banpay
Dear Granagou,
Thank you for sharing your experience. We deeply regret to hear about the difficulties you encountered and assure you that we take your concerns very seriously.
At Banpay, we are committed to operating within a regulated framework and maintaining the highest standards of transparency and security for our customers. We understand your frustration regarding the exchange rates, payments, and withdrawal process. Our currency conversion rates are designed to be competitive in the fintech space, though they may vary from traditional banks due to market dynamics. However, we acknowledge that clear communication about rates and functionality is essential and will review this aspect further.
Regarding the challenges with payments and withdrawals, we apologize for any inconvenience caused. Such issues are not aligned with the seamless experience we aim to deliver. Our team is actively reviewing your account to resolve these matters promptly. Please rest assured that your funds are safe, and we will keep you updated throughout this process.
We value your trust and are committed to making things right. A member of our support team will contact you directly to address your concerns in detail and provide a resolution. If you have additional feedback or need further assistance, please don’t hesitate to reach out to us at support@banpay.com
Thank you for your patience as we work to resolve this to your satisfaction.
Best regards,
Customer Support Team
