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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

This review is about the service received, not the product. I ordered via the UK website. 10 days later, I had nothing from Baofeng, no order acknowledgement, no confirmation of shipping,... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I ordered a Baofengradio UV-5RIII radio labelled as a tri-band. It says: Frequency Range: 136-174/220-260Mhz/400-520MHz on the back and it even comes with a 220-260Mhz antenna. But there are only the... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Bought a UV-82 to replace my two UV-5Rs and it's rubbish. Asked to send it back and got an email telling me all the things I had probably done wrong. Not good customer service imo. 07 Jul 22 update... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having just obtained my license I was looking for a cheap handheld as an introduction and doubt Baofeng can be beat at this price. I'm assuming that they ship once a week as the tracking notificatio... Ver más


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

286 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Valorada con 1 estrellas sobre 5

Purchased a radio with programming…

Purchased a radio with programming cable.
Unfortunately the incorrect cable was supplied. I contacted Baofeng and they said they would supply the correct cable and to return the incorrect one.
They gave me a tracking code which was a used code for something posted to Birmingham last May.
The cable never arrived. I bought one from Ali Express which arrived very quickly.

A few weeks later the radio developed a fault. I'll use the internal workings for a future project and never buy from here again.

5 de junio de 2025
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi, we do sorry for the inconvenience. Our colleague will follow up with this issue via email, could you pls have a check? Thank you.

Valorada con 4 estrellas sobre 5

Excellent value for money radios

Baofeng's radios are excellent value for money. They have brought the world of radios to a far more accessible price-level generally. Incredible features for the cost.
Items are generally shipped from China for standard shipping, so be aware of the shipping time.
I had need to cancel an order with them recently. It took a negative review on Trustpilot to get the attention of the CS team, but once engaged they've sorted the return and refund very quickly.

25 de junio de 2025
Opinión espontánea
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi, we do sorry for the inconvenience. Our colleague will contact you to follow up with this issue until the problem is solved, could you pls have a check? Thank you. And sorry again for letting you have bad experience.

Valorada con 4 estrellas sobre 5

Dropshippers but Solid

Actually its not that bad.
But you should inform your clients about being dropshippers, that was not cool!

24 de junio de 2025
Opinión espontánea
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi, sorry for the inconvenience caused. Actually the multi-band can support FM and Airband, but tri-band cannot.

Valorada con 1 estrellas sobre 5

Not a UK site, not in London and not UKCA marked.

Ordered 2x UV9R Pros and accessories. They were late arriving. The site is .co.uk and has a London address, but everything points to being a foreign run site.

When they arrived, they were FCC marked, not UKCA and electrical products sold on the UK market should be. The return and refund took almost 6 weeks to complete, after authorising a chargeback through my credit card.

If they are personal use, up to you whether you accept a non UK conformity, but if you are letitng someone else use one, be careful.

Additional: The compliance certificate you emailed clearly states that all products should be clearly UKCA marked, which they weren’t. Therefore they are not legal for sale in the UK as defined by 4 separate laws.

8 de marzo de 2025
Logotipo de Baofengradio

Respuesta de Baofengradio

We apologize for any inconvenience this may cause. Although there is no UKCA logo on the radio, it is legal for personal use, and we also provided the UKCA certification to you.

Valorada con 3 estrellas sobre 5

Prepare for a wait

Everything is good but delivery takes quite a long time, easier to order them from amazon

6 de marzo de 2025
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi, sorry for the inconvenience. Delivery will take approximately 5-9 business days.

Valorada con 2 estrellas sobre 5

I have ordered a radio and the money as…

I have ordered a radio and the money as been taken out my bank but when I go on beofeng account its saying I have no orders

11 de abril de 2025
Opinión espontánea
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi, is there misunderstanding? We did receive your payment, your order was shipped, it is on its way to you.

Valorada con 2 estrellas sobre 5

Purchasing easy

Purchasing easy, delivery quick that’s what your 2 stars are for. The radio was advertised as having AM band, it doesn’t. After 7 seven emails back and forth and sending them a video of the issue they asked me to program the radio via chirp, tried that it won’t read the radio, so they said to update firmware, they sent me a link via google drive but it needs a password, emailed them but no response it’s been a week now and nothing. Last baofeng radio I’ll buy, just purchased a few Tidradios, awesome customer service I’ll stick with them.

19 de marzo de 2025
Opinión espontánea

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