Baofengradio Opiniones 289

TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have purchased many radios from Baofeng & always had good service. Buying direct from Baofeng gives you a wide choice of accessories rather than just settling for a standard radio from other ma... Ver más

Valorada con 1 estrellas sobre 5

No sign of order & very unhelpful CS agents! I ordered an item many weeks ago now, and have not received any updates other than a Royal Mail tracking number that just says the parcels awaiting... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Purchased two radios on 13th May and 15x days later they never arrived. Tracking information shows no dates and awaiting item. I have emailed Baofengradio.co.uk and they just keep saying wait 2 m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having just obtained my license I was looking for a cheap handheld as an introduction and doubt Baofeng can be beat at this price. I'm assuming that they ship once a week as the tracking notificatio... Ver más


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

289 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Good customer support

Good service, will recommend.

9 de octubre de 2022
Opinión espontánea
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi,
Sorry for the inconvenience caused. Hope you can understand that the delivery will take 5-7 working days usually. After checking the shipment, we found it will be delivered to you soon. Pls wait for a few time, thanks.

Valorada con 1 estrellas sobre 5

I've been waiting almost 3 weeks to…

I've been waiting almost 3 weeks to receive an 'in stock' item... It's still not arrived ffs!

6 de octubre de 2022
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi,
After checking you order, we found you placed an order on 30th Sep 2022, hope you can understand that the delivery will take 5-7 working days usually. Would you pls wait for a few days more? Thanks!

Valorada con 5 estrellas sobre 5

Good products, friendly support, tracking could be improved

I bought two little radios on 17th and 19th of September and got two tracking numbers and links to Royal Mail/Parcelforce that never worked.
Together with some very bad reviews here in trustpilot I became a bit nervous though the friendly support always told me that everthing is o.k.
On 27th I got emails from DHL and was able to track the parcels; they both were delivered on 28th.
I did not have to pay any additional tax or fees.
The condition of the parcels and the devices inside were good; I would probably buy from Baofeng UK again. So don´t be afraid of buying here.

28 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Fake company fake reviews

Ordered programming cable 2 weeks ago, nothing has arrived. They provide a tracking number but no link to any courier company and it doesn’t work on royal mail’s website. No response at all from Baofeng uk. However I am being spammed almost daily with emails from them. Now that I have read similar reviews on here (ignore the positive reviews, they are obviously fake!) I realise I have messed up and should never have ordered anything from this cowboy company. Steer well clear!

26 de septiembre de 2022
Opinión espontánea
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi,
Sorry for the inconvenience. Hope you can understand that the delivery will take 5-7 working days usually. Because of the strike action, the delivery may take longer than usual. Would you pls wait for a few days more? Thanks!

Valorada con 1 estrellas sobre 5

Someone’s telling fibs

Emailed to chase my order, was told their warehouse staff need time to dispatch orders, so I said ‘okay so it hasn’t been dispatched yet?’

They then swear blind your item has been dispatched even though Royal Mail say it hasn’t entered their network yet. Then you tell them you really needed the item you ordered at the start of the week (Tuesday) for the weekend (like I genuinely do) and they tell you ‘We will rush the shipment for you’. How can they rush a shipment that’s already left them??

They then keep saying it’s just a delay in tracking information it’s Royal Mails fault, I should check it again in 2-3 days (on a 48 hour delivery service they used) I called Royal Mail and had a nice chat with a lady there. Gave her all the details and she confirmed the item hasn’t even entered their network yet.

It’s just a shame it lead to a negative review, just be honest, ‘no we haven’t dispatched it yet, we will be on it as soon as we can’ and we’d be happy

16 de septiembre de 2022
Opinión espontánea
Logotipo de Baofengradio

Respuesta de Baofengradio

Hi,
So sorry for the inconvenience caused. Hope you can understand that the delivery will take 5-7 working days usually, because our shipping team need time to ship your order. Pls don't worry, your order was shipped out, if you still not receive it in 2 working days, we will offer a further solution to you without delay.

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