Bardot Opiniones 18

I am writing a follow up to my February 2 review and the company's February 26 response. I have emailed you directly as I never received a response through Trustpilot or directly to my previous emails. Please reply to the email I sent at 6:06 EST on March 11 to your stated email for correspondence and returns.

The biggest waste of time to return anything. Biggest hassle to get a RA code and then you don't even know what to do with it. 12 email threads later and still no idea how to return a simple dress.

Impossible. They keep you in an ongoing email chain loop until you are so irritated you give up on returning. This is how you do not keep loyal customers coming back. So many outlandish rules for a simple return.

I am leaving this review to document my experience so other customers can make an informed decision before purchasing.

I placed this order specifically because Bardot offered two-day expedited shipping, which I paid an additional fee to receive. The items were needed for a time-sensitive event. The order did not arrive within the promised two-day window, rendering the purchase unusable for its intended purpose.

After delivery, I contacted Bardot USA to request a return label, a refund of the expedited shipping fee, and a full refund for both items due to the failure to provide the paid express service. I did receive a response; however, my request was partially denied. I was informed that one item (the Castian blouse) was considered a sale item and therefore ineligible for return unless I selected another sale item of equal price and availability before a return label would be issued.

I followed up again via email and then by phone. During the phone call, I spoke with Melanie, reiterated my request, and explained that this was not a discretionary return but a request based on Bardot’s failure to deliver a paid expedited shipping service within the guaranteed timeframe. I asked that my complaint be escalated. Melanie informed me that escalation was not yet available and that a response would take 24–48 hours.

Shortly after the call, Melanie sent a follow-up email that included excerpts of Bardot’s policies, with several sections highlighted in yellow to reinforce the company’s position regarding sale items and shipping terms. What was notably absent, however, was any acknowledgment that Bardot reserves the right to withhold a return label unless a customer agrees to exchange for another sale item—effectively requiring an additional purchase before resolving a service failure.

This experience highlights several concerns:

Expedited shipping guarantees were not honored, yet accountability for that failure was deflected

Return policies were applied rigidly despite the delay being outside the customer’s control

Communication focused on defending policy language rather than resolving a service breakdown

The burden of resolution was placed entirely on the customer

As a result of this experience, I will not purchase from Bardot directly again, nor through third-party retailers carrying the brand. When a company prioritizes policy enforcement over reasonable resolution—especially after failing to deliver a paid service—it undermines customer trust.

Bardot could significantly improve the customer experience by:

Automatically refunding expedited shipping when guaranteed timelines are missed

Allowing reasonable exceptions to sale-item policies when service failures occur

Empowering representatives to resolve issues rather than simply restating policy language

I encourage prospective buyers to review similar experiences before purchasing, particularly if timing, accountability, and customer support matter.

I was SOOO in LOVE with their baby clothing!! I ordered several items from them in a very short period of time because I loved everything they had. However, this all changed during this last order I just placed. I wanted to simply return an item and I seriously emailed them over 10 times, called them and even chatted with a “Melanie” However, I NEVER received the damn Return Label to return my items. I didn’t even get a response to any of my emails! SO DISAPPOINTED in their Customer Service! How unfortunate, that their beautiful brand cant be matched with beautiful service:(

Store is a scam.

Fantastic experience all thanks to Elle the wonderful Customer Service Advisor, her speedy responses, direct answers and helpful reassurance.
Totally in love with my purchase, the quality is as fantastic and very true to size. Thanks to Elle’s prompt communication, my order arrived in time for the event.

SCAMMERS! DON'T BUY FROM THEM. I placed an order on Feb 10.. paid and had an email confirmation. Waited for 2 weeks for the order to ship but nothing came through. week 3 I started emailing support. They said they have no order for me and that I need to send them proof. I sent them order confirmation. I sent bank statement showing the money they charged. but no answer. Today Feb 27, they closed the case on their end as resolved!!!! what a scam company. I am shocked they sell their items in big retailers like Nordstrom & Anthro. I am disputing the charge and will post to warn about them everywhere I know on social media.

I tried one of their dresses on in another color at Nordstroms and I loved it so much I decided to order it to elope in.
Unfortunately for me, the only place they have it in white is on their own website. If Nordstrom's had it then maybe I wouldn’t be dealing with this. I ordered the dress on the 18th and paid almost $20 for “3rd day shipping”, giving me 4 days before my elopement. Awesome! The next day I hadn’t gotten any sort of update which I found only a little odd, so I went to the website and tried to find my order, I got an error message stating that my order “doesn’t exist”, but when I created a whole account and logged in, it clearly showed how much I’d spent with them, yet still no order history to be found anywhere, at all. Ok… VERY ODD. Then, I tried to call customer service in hopes of getting a quicker answer than emailing them, a lovely(/s) lady answered clearly annoyed like I’d woken her up from a nap on her personal cell phone, I honestly thought I got the wrong number and had to ask “is this Bardot Clothing?”, huge red flag - I was then told to write an email about my order because she “can’t help with orders over the phone” I’m sorry…what??? Why do you have a customer service phone number if customers can’t get customer service? I work in customer service so at that point my mind was just blown lol. So I wrote my little email to customer service, and that was the one and only time I got ANY sort of reply from this company, if you want to call it that - they basically copied/pasted their “processing time policy” which in case you (like me) didn’t go digging thru their FAQ for it, states that their processing time can be up to 10 days. Sisters, this means that the “expedited 2 or 3 day shipping” that customers are paying like $20 for, doesn’t actually start counting until they decide to physically send your package. When I finally got an email that my item had shipped, I opened it to find that on their end, my order status shows “delivered”. Unreal. However, when I opened the UPS tracking link, it stated they didn’t even have possession of the package yet, and it stayed on that “label created” status for literally 8 more days. I sent a couple more emails through out this time, I kept checking for my order status on the site which to this day still apparently doesn’t exist. So then I opened a case with PayPal, because I truly thought I’d just gotten scammed and LO AND BEHOLD! UPS finally miraculously gains possession of the package with an expected delivery date of 10 whole days AFTER receiving the “shipping confirmation/package has been delivered” email. Now, will I be able to return it once it eventually arrives, since I couldn’t wear it to elope? NOPE! Not unless I’m willing to eat yet another shipping/mystery “processing fee” that they won’t disclose the amount of. I am so beyond disappointed and annoyed, their lack of transparency is completely misleading for customers, I feel lied to and scammed out of shipping/fees, and their customer service is completely non existent. I will be continuing to fight for my money back out of principle at this point because it’s super upsetting and my brand of adhd is a strong sense of justice, so here we are. In summary: only use this company if you don’t have any sort of timeline for your event and have plenty of time to wait, and for gods sake don’t pay extra for shipping because it simply won’t happen, and you better hope you don’t need customer service ever, at all.

DO NOT ORDER FROM BARDOT CLOTHING!!! SCAM COMPANY! I ordered a dress and it was too small. I requested a larger size which I received. The larger size is too big and doesn’t fit properly. I requested a return/refund and they are refusing saying that I already exchanged the item once. Now I am stuck with a $140 dress that I can’t wear. My order #PO31700207 and customer service ghosted me. I had to contact my credit card company to file a dispute.

Awful customer service. I was sent a confirmation email and charged for my order; however, customer service claims my information did not match. Was ghosted when I emailed with proof of charge and order confirmation. No refund offered, in fact they suggested I submit a second order to fix the problem without being refunded or recurving store credit.

The absolute worst sizing. Each garment is completely different to the next and inconsistent. Also the absolute worst customer service I have ever experienced. No empathy, no understanding and they send generic automated responses to everything.

BEWARE! Ripp-off: Defective merchandise sold & zero recourse. The item I bought did not match the size standards of the company’s published measurements. It was labeled a size 4 yet it would not fit over the head of a size 2, 110 lb woman. It was more like an item sized for a small child.
They would not allow an exchange for a larger size that would work.
Bardot is a terrible online store to purchase from because of the unreasonable policies. The item was a final sale so because of that they wouldn’t even try to retain a customer by exchanging for a size that would resolve everything.
These are not the policies of a successful company. They could have easily had a loyal customer but because they wanted to so badly to what? - not exchange and lose nothing in profit? Instead the choice was to lose a customer.
I will never buy another thing from Bardot.

Quality of clothing was cheap and terrible. The pants I bought were also too large, because they were a sale item I was not even allowed to exchange for a smaller size. Customer service is appalling - how can you not even allow for an exchange in sizing.

I ordered 6 items from Bardot as a Christmas present for my daughter and only received 3 items. Called and emailed them and was told all items were scanned and dispatched from their warehouse so they are unable to further assist me with this enquiry. My 135 dollars was for nothing. I will be reporting these thieves to the ACCC. I will never touch these scammers again!

My order wasn't delivered and customer support didn't help anyhow. No loyalty to their customer at all. Considering a style and price point it's better to shop somewhere else

I ordered 7 items and only received 4, $263.97 worth of stuff missing and have been told it was scanned at the warehouse in the same package. I’m being treated like I’m being untruthful and they have taken my money, I have called consumer affairs though I am unsure if I will ever see my money or those items again. The company has taken no accountability for their mistake

My absolute favourite clothing brand! I recently purchased another item from Bardot and am always very impressed with the quality for the price I pay!