barstools.co.uk - the bar stool and chair specialist Opiniones 

1593
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the stools very stylish, very comfortable. Excellent speedy reliable service I am most impressed ordered one day they came the next and the delivery driver was extremely polite 10/10 all round

Valorada con 5 estrellas sobre 5

The quality of the stools is superb, the fabric is better than I thought it was going to be. Easy to put together. The delivery was extremely quick and efficient. Quality packaging to protect the stoo... Ver más

Valorada con 5 estrellas sobre 5

Adore my new bar-stool. Exceptional quality and the colour is perfect for my new kitchen. Had a minor issue and Amanda from customer services dealt with it super speedily and efficiently. Highly recom... Ver más

Valorada con 5 estrellas sobre 5

The gentleman that done our 3 aircon’s he spoke very well to us and explain what he was doing. Their isn’t many who clean up the way he did and wouldn’t leave anything shape laying around because we... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Tienda de mobiliario para cocina

Escrito por la empresa

Barstools.co.uk is the UK's leading supplier of bar stools to the public and trade. We pride ourselves in having the largest range of bar stools in Europe and equally being able to retail them at very competitive prices, due to our huge buying power. All of our products are available to purchase online and we also have a lovely showroom located on the south coast.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

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4,6

Todas las opiniones

(1593)

473 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The Finello Oak bar stool was delivered…

The Finello Oak bar stool was delivered well packed, undamaged and on time. Assembly was quite straight forward and I thought the inclusion of spare screws was helpful in case a thread got damaged when assembling. A good service very pleased.

28 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rocco bar stool

The bar stools I ordered were out of stock but I got an email promptly, giving me the choice of cancelling or waiting a couple of weeks for them to re-stock. I loved the look of the rocco bar stools in cream and they arrived a few days ago! They are gorgeous, the legs are a rich walnut colour and the stools are expensive looking, at a great price. I am thrilled with them

6 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality item

Quality item, so pleased with my purchase and excellent delivery service. Would 100% recommend and would purchase from again

28 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous

Very quick delivery and stools (Black leather seats and Walnut wood back and side )
look very classy & fabulous even better they are really comfy to sit in
We love them

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivery arrived on time apart from 1…

Delivery arrived on time apart from 1 stool but barstools corrected the situation & it arrived the next day
We haven't assembled the stools yet as we're awaiting our kitchen to be renovated but the quality looks really good am sure they will look very smart & modern

2 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Products and Prices

Great Products and Prices. Bought a couple of barstools from these guys a couple of years ago and we are very pleased with the quality and the price.
When our dining chairs were looking a little tired we checked and they seem to do a matching chair with a similar style to our barstools.
We are more than pleased with the quality and the price - the delivery was fast and painless.
While we were at it we decided to add another barstool to our breakfast bar but unfortunately the colour has oh so slightly changed. It doesn’t look too bad that the middle stool is a different shade of grey - at least they don’t clash violently. All my own fault of course - at least the quality is still superb.

2 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refund issues

Good initial service and speedy delivery. My issues were trying to get a refund . Unfortunately my product was unsuitable so I returned it the next day after receiving it. I have contacted the company twice asking when my refund will be issued, to be told it’s 14 days. They assured me it was refunded but still awaiting ! Once it’s been refunded my bank will take 3 days to process it. In my view ones the item is received back and inspected the funds should be released right away, not waiting the standard 14 days.

Just clary, following posting my HONEST review about the time taken to process my refund, I have been bombarded with phone calls, asking me to remove my review! This was after them calling me to apologise and accept that the time scale was unacceptable. They agreed to refund my collection fee of £10 as a good will gesture. Since refunding the £10 I have had multiple calls to remove the review, so much so I have blocked their number!

Below is a copy of one of the messages left on my voice mail

Good afternoon, message for Stuart. That is F@@@@@ here calling. Um, I just want to double check that you have the notification at that £10 collection fee have been refunded. Uh, the accounts team managed to do that the other day for you, um, so I hope now, um, you have now received it and that was a full refund you received of 16999. Um was that in mind? Would you be able to remove the review on trust pilot? Um as we discussed the other day. Um hopefully you'll, you wouldn't mind doing that. That would be much appreciated. Um any questions, obviously, do you give me a call? Thank you. bye- bye.

4 de junio de 2026
Opinión espontánea
Logotipo de barstools.co.uk - the bar stool and chair specialist

Respuesta de barstools.co.uk - the bar stool and chair specialist

Dear Stewart Wilson,

Thank you for taking the time to leave your review.

We are pleased that you recognised both our good customer service and the speed of delivery. However, it is disappointing that, despite two of the three points in your review being positive, you chose to leave a 1-star rating.

Regarding your refund, our Returns & Refunds Policy is clearly displayed on our website and is available to read before any purchase is made. By placing your order, you agreed to our Terms & Conditions, which clearly state that refunds may take up to 14 days to be processed after returned goods have been received and inspected.

We can confirm that your refund was processed well within the timeframe set out in our policy. Once a refund has been issued, the time it takes for the funds to appear in your account is entirely dependent on your bank's processing times, which are outside of our control. While we appreciate this may be frustrating, it is not a delay caused by our business.

We believe it is important that reviews fairly reflect the service received. In this case, we delivered your order promptly, accepted your return without issue, and processed your refund in line with our published policy. As such, we do not feel that a 1-star rating accurately represents the level of service provided.

Kind regards,
The Barstools.co.uk Team

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