If I could give it 0 I would. Absolute liars who won’t pay out. Cancel withdrawal apparently due to a ‘bug’ and then when asked when it will be completed the so called ‘agents’ all tell you differ... Ver más
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Consulta las opiniones de los clientes
Seems I’m not the only one being told payment department are sorting! Withdrawal approved 5 days ago and nothing has changed, apparently payment provider has frozen withdrawal funds. 1st withdrawal... Ver más
Won 400 euros, withdrawal kept getting rejected, only can use a MasterCard to withdraw tried two MasterCards still didn’t work customer service rude total SCAM do not use this casino!!!!!! They ring y... Ver más
I thought the site has some really good games and is easy to deposit. They offer great bonuses, it really has potential to be a good site. The reason for the 1 star is they havent allowed me the wi... Ver más
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English UK users I BEG YOU TAKE 1min TO READ
I want to grab your attention and make it clear you CANNOT WIN. If you are a problem gambler, this site sounds amazing, you picture the big win, you can’t control yourself and think “I will give this a go some reviews are good” well I can hands down promise you. If you win a good amount of money, they WILL NOT pay you. You will have sleepless nights and be in a far worse position. The hope and feeling of happiness after a win, quickly dwindles. There is a reason they are offshore and not licensed. It is to take money from vulnerable people. I beg you don’t fall into this trap. If you can’t win, don’t play. These sites will soon be reviewed and blocked for uk players. Don’t fall short .. please! Basswin has created another trust pilot so you miss the 1* reviews on the other pages. Unfortunately it is clear by the reviews on this page who writes them. Don’t be trapped. CHATGPT this company who will explain, the withdrawal policy is 400 euros every 6 days if you’re lucky. The money also remains in your balance. This alone evidences how they want you to loose your money in this period, which most do. Those who don’t will then try to withdraw but, no doubt be “investigated” and the very vague terms and conditions allow them to take your money. Some small wins may get paid, this is to keep customers and let them loose more in time. It also helps them lure others in. Imagine winning a good amount of money and even if they ever did allow you to withdraw, how much time it would take at €400 every week. YEARS, by which point they will be closed, you would have lost it or forgotten. They know this, they would not allow you to withdraw this anyway but, even if they did that’s the outcome. You cannot win here. Do not do it
The worse casino site ever
Scam !!!!!not playing!not transfer…
Scam !!!!!not playing!not transfer many !!!thieves and fraundsters!!!!
Fake place !!!!
This is not casino!
This is scam!!!!!
I have read alot of bad reviews about…
I have read alot of bad reviews about this site but giving an honest review here I have been able yo win and deposit many times, and to makes things better I have a nice person who works for them emailing me making sure everything is OK and he speeds up my deposits so honestly I have had a good experience with this site
Extremely suspicious practices – withdrawals repeatedly rejected
My experience with BassWin was extremely frustrating and concerning.
I deposited £60 and won €111. When I tried to withdraw my winnings, my withdrawal requests were repeatedly rejected without clear explanation. The process started on 21 February 2026 and for weeks I was unable to withdraw my money.
During verification I provided every document requested by the casino: my ID, driving licence, proof of address and even a photo of my Lloyds bank card. Despite sending all documents, my withdrawals were still rejected several times.
Another very worrying issue was that my personal details inside the account suddenly appeared incorrect. My surname and date of birth were changed in the system and I could not correct them myself because these fields are locked for players. I had to contact support and wait again for explanations.
The whole process looked like a deliberate delay of the withdrawal. Each time there was another problem, another request or another rejection.
Eventually the payment was completed, but only after multiple rejected withdrawals, repeated verification and weeks of waiting for a relatively small amount of money.
This experience was extremely stressful and unnecessary. A simple withdrawal should never take weeks and require so many repeated attempts.
Because of this experience I strongly recommend that other players be very careful before using this casino and read all reviews first.
1 star because I can't give zero
1 star because I can't give zero. Theives, scammers and crooks. Deposit, win, try to withdraw - balance mysteriously disappears.
Game play is terrible.
DO NOT PLAY THIS SITE !
I’m disgusted 🤢 with this site it’s a…
I’m disgusted 🤢 with this site it’s a pure scam and please people don’t even think about joining . They lower you in and after that you will never win stay clear
Great potential but doesnt allow withdrawal
I thought the site has some really good games and is easy to deposit. They offer great bonuses, it really has potential to be a good site.
The reason for the 1 star is they havent allowed me the withdraw ever 😅 firat it was verifaction reasons which is fine. I sorted all that. But now they just send the same email everytime blamming 'tenichal issues' ... as i have mentioned in emails to the company should this be sorted and me able to withdraw id happily give this a high rating but the main reason i play on gambling sites is to win money but that doesnt seem possible here.
Takes a lil long 38 hours and only 400…
Takes a lil long 38 hours and only 400 a pay out but they pay !
I wish I could give it a zero
I wish I could give it a zero. How has this business got through the gambling commission? They are scammers and have no intention of paying anyone out… just a circle of hoops you have to jump through but without and resolution… please don’t join this site.. reporting them so we can get them shut down.
Does not let you withdraw
Does not let you withdraw. Keeps your money in the balance so you play it. The withdrawal rate is so long. The amount money you put on get nothing back. The loyal customer bonus are rubbish and chat can never give a straight answer. Don't waste your money
I've been playing on bass win for a…
I've been playing on bass win for a while, received a few payments and then the problems started. 3 payments totalling €600 never made it too my bank. Did everything they asked, up to date statements showing payments hadnt gone through, letter from the bank , more statements and every time I did what they asked they came up with something else I needed to do. Extremely unhelpful. my bank advised doing a forward trace but they said they couldn't do that without the relevant paperwork from the bank, which the bank cannot provide. Went round and round in circles for months, have given up of ever getting the payments. Stay well away from this site
I have over £2000 in my account from a…
I have over £2000 in my account from a £20 deposit...ive gone through hoops trying to verify my account,they keep making excuses saying documents are not readable...bollocks,they are perfect..have a good mind to jump on a plane and find their head office with all my details.
Thives !!!!!!!!!!!!
Thives !!!!!!!!!!!!
Fake place
No chance to win only eating many
Nothing pay back
Fake bonuses
This fake place hv to be closed
Scammers!!!!!!!
No plying no transferring many !!!!!!thives!!!!’
Had a couple of wins but I am sure the…
Had a couple of wins but I am sure the RTP is super low,
Stay away,
Deposited 50 euros amonth ago but still…
Deposited 50 euros amonth ago but still have'nt been able to play any games . Totaly ignored by customer service . Would have given them 0 stars if it was possible .
text spammers .
If I could give minus stars i would
If I could give minus stars i would! I constantly play (my own stupid mistakes) I never win and when I do they constantly stop you from being able to withdraw, they prey on you and call you! Yesterday I won 450€ I gave my game "manager" 50€ as a tip to help get my winnings faster and I got told I would! They cancelled and recredited it to my account 4 times yesterday!! PLEASE DO NOT USE THIS SITE, THEY ARE LIARS AND CON ARTISTS ... TAKE TAKE TAKE FOR NO PAY OUT
Thieves scumbag
Thieves scumbag
The work of our casino is regulated by our internal rules. It's your choice if you want to play with us or not. We offer you European-level returns, quality service, and timely payments.
Can get contact to ADR
Olivia
we are unable to provide direct contact to an ADR. Please understand that all disputes are handled according to our internal rules and procedures. If you have concerns, submitting a detailed request through our support team is the proper way for it to be reviewed.
Linda
I will help you!
Unfortunately, your withdrawal was rejected as the payment provider was not able to credit the payout to your card. The issue appeared on the side of our payment provider, who was trying to process the payment. The issue has only technical character, and it is not your fault. We totally understand your frustration, but we hope that very soon the situation will be resolved for you. We kindly apologize for the inconvenience. Furthermore, we will do our best to review and resolve your new request as soon as possible.
Olivia
I want to inform you that our payment department can approve your withdrawal and proceed with the transaction.
However, occasionally there are difficulties with specific payment methods that could potentially lead to the transaction failing.
We recommend attempting the withdrawal again
to see if it goes through
successfully.
Charley
I understand your situation, we will do our best for the transaction to be processed successfully, unfortunately, the transactions may get rejected by banks sometimes since not every bank accepts transactions from casinos or international transactions. But our payment department always tries to process the payments many times. I hope your next transaction will be successful, we kindly ask for your patience. It is in our best interest as well for the transaction to be successful and for our players to be satisfied.
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