Deceptive valuations, incredibly slow service, and ignored complaints
I had a terrible experience with Bassetts Citroën Swansea. When I brought my Citroën C3 in, they completely devalued it, telling me it was worth next to nothing to them. I accepted £4,000 based entirely on their feedback - not their stock item, would need to pass it onto the trade, etc etc.
While the staff are friendly on the surface, they are either inefficient or untruthful about their intentions. Their service and timescales throughout the process were slow. They explicitly promised to send out my service book but completely failed to do so in a two week timeframe - I ended up going back to collect it myself. When I arrived, I was shocked to see my exact C3 sitting right there on their forecourt listed for £7,995.00—literally double what they stated it was worth to them.
While dealing with this, I spoke with other dissatisfied customers who expressed similar frustrations. I contacted the dealership directly to lodge a formal complaint regarding this deception, but they are yet to acknowledge me.
If the management team actually cares about their reputation, I suggest they send in a mystery shopper to see exactly how things are.
Go and buy, but with your eyes open.
