The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes.... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, an... Ver más
La empresa ha respondido
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small pr... Ver más
La empresa ha respondido
Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Here at Bathroom Supastore we believe that quality shouldn’t be delivered at a premium price, that’s why we offer the lowest price possible for high quality products and a service that cannot be beaten. We are a UK-based online retailer specialising in bathroom products, including furniture, fixtures, and accessories. We sources products from top manufacturers in the industry, ensuring that all products are of high quality and meet the latest industry standards. We have a team of highly skilled customer service professionals who are available to assist customers with their purchases. Bathroom Supastore is a reputable and reliable online retailer of bathroom products, providing customers with a wide selection of quality products, excellent customer service, and affordable prices.
Bathroom Supastore
Escrito por la empresa
Información de contacto
Unit 26A, Pant Industrial Estate, CF48 2SR, Merthyr Tydfil, Reino Unido
- 0330 056 8555
- sales@bathroomsupastore.com
- bathroomsupastore.com
4,6
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Bathroom Supastore
Hi Stacey,
Thanks for leaving this review. We appreciate it!
Kind regards,
The Bathroom Supastore Team
The ordering process was…
The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes. This shows that they really took pride in their jobs. Good experience overall and will recommend.
17 de abril de 2026
Respuesta de Bathroom Supastore
Hi Connie,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Always attend a telephone query
Always attend a telephone query. Delivery on time. Products were excellent. No complaintz
14 de abril de 2026
Respuesta de Bathroom Supastore
Hi James,
Thank you so much for taking the time to leave this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Firstly original order didn’t arrive…
Firstly original order didn’t arrive after waiting in 2 days for the second order to be left on the front of our house the delivery driver never rang the bell so never got the 20 minutes to inspect the product my wife checked tracking to inform me it was outside for everyone to see outer packaging damaged
8 de abril de 2026
Respuesta de Bathroom Supastore
Hi Robert,
Thank you for your feedback, and we’re really sorry for the experience you had.
Your order was booked in promptly for delivery, however we were unfortunately let down by our courier’s service on this occasion. After missed delivery attempts, we were informed by the local depot that the pallet had been misplaced.
As soon as we were made aware of the issue, we acted quickly to help, arranging a replacement on a next day service and working around your availability to ensure delivery was completed on Monday as agreed.
We do feel that the issues experienced here are more reflective of the courier’s handling rather than the service we aim to provide. That said, we fully understand this still impacts your experience with us, and for that we sincerely apologise.
We’re also very disappointed to hear the pallet was left outside your property without contact, as this is not the standard we expect from our delivery partners.
Thank you again for bringing this to our attention, and we truly appreciate your patience while we worked to resolve it.
Kind regards,
The Bathroom Supastore Team
Products exactly as described .Fast and…
Products exactly as described .Fast and efficient delivery,would use again
9 de abril de 2026
Respuesta de Bathroom Supastore
Hi Tony,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Had to get a part for a Bath I bought…
Had to get a part for a Bath I bought from them two years ago. Very helpful and priced competitively.
31 de marzo de 2026
Respuesta de Bathroom Supastore
Hi Lyn,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Good company, very efficient
Office staff are very helpful & polite.
Driver was really helpful & very polite.
Fast efficient delivery.
Would definitely recommend
10 de abril de 2026
Opinión espontánea
Respuesta de Bathroom Supastore
Hi Valerie,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Respuesta de Bathroom Supastore
Hi Huong,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
shower screen arrived in a broken…
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small print. The delivery driver was polite. Luckily everything was ok but not sure what would’ve happened if there was an issue and I didn’t notice straight away.
23 de marzo de 2026
Respuesta de Bathroom Supastore
Hi Nisha,
Thank you for your feedback.
We’re really sorry to hear about the condition of the pallet on arrival, that’s certainly not the experience we want for our customers. We’re glad to hear that the driver was polite and, most importantly, that your shower screen was not damaged.
Your comments regarding the delivery process and the 20-minute check window are really helpful, and we’ll be sure to pass this feedback on to our delivery partners to help improve the service.
If you ever have any concerns with a delivery in the future, please don’t hesitate to contact us straight away and we’ll always do our best to help.
Kind regards,
The Bathroom Supastore Team
Very good communication and delivery of…
Very good communication and delivery of our goods
26 de marzo de 2026
Respuesta de Bathroom Supastore
Hi Craig,
Thank you for leaving this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Respuesta de Bathroom Supastore
Hi Graham,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore
Arrived on time and the bath is of…
Arrived on time and the bath is of excellent quality first rate service
12 de marzo de 2026
Respuesta de Bathroom Supastore
Hi Charles,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Avoid at all time!worst company with…
Avoid at all time!worst company with worst customer service!!!paid for service that didn’t complete it
17 de marzo de 2026
Opinión espontánea
Respuesta de Bathroom Supastore
Hi Ewelina,
We’re disappointed to read your review, particularly the suggestion that we have acted unfairly, as this is not an accurate reflection of what happened.
Your order was delivered to your local Palletways depot within the agreed timeframe and was due for delivery to your home address.
However, after being contacted by the depot, you chose to make alternative arrangements directly with them and collect the goods yourself. This decision was made independently and without our involvement. At no point were we made aware of any issue that would have prevented the final delivery from being completed as planned.
As we have explained on several occasions, the delivery service you paid for was carried out. The transportation of your goods to your local depot was completed, and costs were incurred for this service. For this reason, we are unable to offer a refund for the delivery charge.
Your local depot was approximately 5 miles from your address, and the majority of the delivery cost relates to the long-distance transport of the goods rather than the final short leg. Refunding £55 in these circumstances would not be reasonable.
We also take allegations of scamming very seriously and strongly refute this. The charges were clearly displayed at checkout, and the service was fulfilled as agreed.
If you would still like to discuss this further, we remain available to assist.
Kind regards,
The Bathroom Supastore Team
Delivered on the date given and the…
Delivered on the date given and the time stated
23 de febrero de 2026
Respuesta de Bathroom Supastore
Hi Mr & Mrs Muirhead,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Ideal product range and service
I was able to source a specific 1100 x 900 shower cubicle and had it delivered wirhin 48 hours, way quixmcker than even they had estimated. The only issue was the delivery guy left it on the pavement, leaving me to bring it inside alone, but tgat's an issue with the delivery dirm, not with Bathroom Supastore. I would definitely recommend
27 de enero de 2026
Respuesta de Bathroom Supastore
Hi Mark,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Great product and price
11 de febrero de 2026
Respuesta de Bathroom Supastore
Hi Adam,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Thank you to all at Bathroom Supastore
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, and a big thankyou to the delivery person Jordan Price, who too was very helpful, courteous and freindly whilst carrying out his works in delivering the goods. A very big thankyou to Evan and Jordan and the rest of the staff of Bathroom Supastore. Michael Gullis of M G Electrical Services
12 de febrero de 2026
Opinión espontánea
Respuesta de Bathroom Supastore
Hi Michael,
Thank you again for leaving another very kind review. We really appreciate it!
Kind regards,
The Bathroom Supastore Team
You dont need to go anywhere else
Superb service from start to finish. Super quick delivery, clear lines of communication. Alan the delivery driver is amazing and such a lovely chap. He needs protecting at all costs!
3 de febrero de 2026
Respuesta de Bathroom Supastore
Hi Rebecca,
Thank you so much for taking the time to leave us this very lovely review. We'll be sure to pass on your kind words to our driver!
Kind Regards,
The Bathroom Supastore Team
It was easy to order
It was easy to order, price was good, and delivery was exceptional.
We don't need them until May and have popped them in the garage for now
2 de febrero de 2026
Respuesta de Bathroom Supastore
Hi Shimara
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Quality
I ordered the wrong hand shower tray they were very understanding in swapping it over. I ordered everything off them to revamp my bathroom and I'm very happy with it. Quick delivery as well no hold ups.
2 de febrero de 2026
Respuesta de Bathroom Supastore
Hi David,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.