Amazing place Togo so friendly and very helpful but you have to become part of a tier either 1 2 or 3. Tier 1 is players and tier 2 is for some pre orders depending on the release levels but really go... Ver más
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Consulta las opiniones de los clientes
Since this shop opened and my kid learnt to play the card version of Pokémon he spends less time staring at his consoles and more time building decks, strategizing and playing with other real life pe... Ver más
Been trying for weeks to obtain a physical copy of Pokemon Pokopia! My family absolutely loves the game, and we needed a second copy but getting it digitally from the eshop (that we’d never be able... Ver más
Booked a spot for the magic the gathering commander night, arrived only 15 minutes after the start and was told there was no places left. One of the staff mentioned my name was the only one he didn't... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de intercambio de cartas coleccionables
- también en la categoría
- Proveedor de servicios de juegos
- Tienda de artículos coleccionables
- Tienda de hobbies
- Tienda de juegos
Escrito por la empresa
Bath TCG is a small company setup to provide trading card games and accessories at affordable prices. We pride ourselves on our customer service and are happy to help with any questions you may have.
Información de contacto
Fullers Way, BA2 2UG, Bath, Reino Unido
- 07597 721064
- admin@bathtcg.co.uk
- bathtcg.co.uk
4,7
Excelente
347 opiniones
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Items have not arrived and I have had…
Items have not arrived and I have had no comms despite several emailsb
10 de diciembre de 2022
Respuesta de Bath TCG
Hi Derek, I am sorry to hear your item has not arrived yet. As I am sure you are aware there are mass delays all across the Royal Mail network due to the strikes which have caused massive backlogs at depots. All I can do at this moment in time is to be patient.
As for your e-mails, I have only had the one from yourself and I responded the following day, I am sorry I didn't get back to you on the same day but it has been a very busy time for myself.
Please do reach out to me should you require any further support.
Many Thanks,
Ben
Bath TCG
Excellent Service
Went the extra mile to procure an item for me. Friendly, efficient and communicative.
30 de noviembre de 2022
Amazing customer service and prices
Absolutely amazing customer service; Ben responded extremely quickly to my email and addressed the issue straight away. Prices are extremely competitive too!
30 de noviembre de 2022
Opinión espontánea
Amazing customer service
Amazing customer service
Item arrived damaged due to poor currier service. NOT the suppliers fault. Stephen was amazing. I’ve never had such quick customer service and on a weekend!! 5 Stars
26 de noviembre de 2022
I would have given a 5*,but I was…
I would have given a 5*,but I was disspointed when I chased my order and no one got back to me
15 de noviembre de 2022
Respuesta de Bath TCG
Hi Stephen, I am sorry to hear you never had a response. Could you please send me the details and date the chase was sent and I will look into it. I just checked my e-mails now and can't find anything so want to make sure no errors my side are preventing customers from reaching out to me. Thanks, Ben
Really happy with my purchase
Really happy with my purchase, delivered quickly and it good condition 😊
15 de noviembre de 2022
Great service from Bath TCG
Great service from Bath TCG, item arrived in fast time and perfect condition, would definitely recommend.
10 de noviembre de 2022
Product description and delivery were…
Product description and delivery were spot on. Cards arrived in good condition and on time
7 de noviembre de 2022
Great customer service
My order was lost by royal mail but Ben quickly got a replacement sent out to me. Great customer service.
3 de noviembre de 2022
Respuesta de Bath TCG
Hi Harry, I am sorry your parcel hasn't arrived yet. As you're aware the disruption with Royal Mail is causing delays and I have agreed to send you a replacement order as yours has not arrived yet. This is being shipped tomorrow and I have upgraded it to 1st Class Signed For. The reason you didn't have tracking for your order is because the service you paid for doesn't provide it. As detailed in our policies it is down to the customer to ensure that they select a suitable shipping option. Usually, the service you have chosen wouldn't be an issue.
Hopefully your replacement arrives in good time and you are satisfied with the resolution given and timely responses given.
Many Thanks,
Ben
Bath TCG
Fantastic overall
Fantastic with communication, very kind and helpful.
I got exactly what I wanted, in a suitably sized box. Furthermore, nothing was damaged or worn.
5 de octubre de 2022
Respuesta de Bath TCG
Hi Nicholas, I'm pleased to hear that you were happy with the service and products provided. Thank you for choosing to trust us with your order.
Ben
Bath TCG
Great experience
Was a bit dubious as it was my first order and I hadn't heard of the company before. Ordering was easy, it was delivered in a timely manner and was well packaged. Would recommend and definitely use again in the future.
17 de octubre de 2022
Opinión espontánea
Respuesta de Bath TCG
Hi Katherine, thank you for taking a leap of faith with us. It's great to hear that you were pleased with the ordering process and turn around times and we appreciate the feedback.
Thanks,
Ben
Bath TCG
Respuesta de Bath TCG
Hi Jenny, thank you for the kind review. Ben, Bath TCG
Good experience
Packaged well. Wasn't aware that the Royal Mail 48 didn't have tracking so wasn't perfect peace of mind.
8 de octubre de 2022
Respuesta de Bath TCG
Hi Stephen, thank you for your feedback. We do offer a signed for option on the website in addition to the Royal Mail 48 but apologies that you felt that the information was not clear enough. I will update my Delivery and Returns policy to ensure that this is reflected and clear.
I'm glad the parcel arrived safe and well and hope you return soon.
Thanks,
Bath TCG
Very polite and trustworthy
17 de septiembre de 2022
codes, cards, boxes, all good
Bath TCG are great, never any problems, good prices, great customer service. If Carlsberg did pokemon shops...!
2 de septiembre de 2022
Helpful staff
Had a small technical issue with my order but was resolved within minutes on a Sunday. Would happy order again from Bath TCG!
11 de septiembre de 2022
Great Small TCG Shop
Fantastic prices, fast shipping, couldn’t ask for anything more!
14 de septiembre de 2022
Opinión espontánea
Bath TCG - outstanding!
This was my first order with Bath TCG, and I have to say I’m incredibly impressed. Their prices are amazing, and I received my order within 24 hours of placing it.
Everything arrived just perfectly and I would not hesitate to order from them again. Thank you Bath TCG:)
1 de septiembre de 2022
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