Better Business Bureau Opiniones 

This entity should have its Non-Profit status revoked. They collect a fee from businesses so that they can get an accreditation from the BBB. Then, if a customer has a complaint, the BBB passes the complaint on to the business who is then allowed to lie or just say they "decline" to assist with an issue they created. The BBB then says to the customer "whelp, at least you got to speak your peace" and then will close the case file. They give you no follow up no further assistance. Even if you prove your case, have solid evidence of wrong doing by the business and it is undisputed that business did wrong, the whole process just ends with no resolution. They tell you that you can sue the business, but everyone knows that already and that's why they went to the BBB for help in the first place. Their function was to hold the business to a standard, instead they allow the business to continue their shoddy work or business ethics while collecting a fee from them anyway. The worst of the worst among businesses have figured out this is a toothless entity. It's only the consumer who is fooled into thinking they might have a chance at justice. We usually find out too late that our efforts were wasted. This is not to say that people shouldn't use the BBB just to give their employees the ability to earn their paychecks by rubber stamping your complaint. The hope is that you can save one other customer from a bad experience. Most savvy customers know to look on Google or Trust Pilot for a better rating service that is more honest and doesn't let the company try to lie their way out of a dispute.

The BBB does not fulfill it's business purpose. They collect fees to pay people to document a business transaction and are nothing but neutral observers while still collecting a fee from the business for accreditation. By operating in this way, it appears they genuinely do not care about customer abuse since they "can't do anything about it".

All this to say:
I never got the chance even one time to do arbitration.
Businesses lied about what happened nearly every time I brought forward a complaint.
The BBB does no real critical evaluation of the businesses version of events and offer zero push back.
The agents try to close the case as soon as possible and there is no material change for the customer in their bad experience.

Feed back to the BBB about their failure to support their own core business purpose is met with the following:

Hi,

Here's something we truly appreciate: you took the time to share your experience with us and that matters.

At BBB Great West + Pacific, we believe that feedback from consumers like you helps build a marketplace where trust matters. Whether your experience was positive, challenging, or somewhere in between, your voice helps us better understand how we are doing and where improvements can be made.

Thank you for helping us be better.

Warm regards,
The BBB Team

If that's not a spit in your face after being an abused customer and going to them for help with your dispute, I'm not sure what would qualify.

I have always viewed the Better Business Bureau (BBB) as an organization intended to promote trust, transparency, and accountability between consumers and businesses. Unfortunately, my recent experience left me questioning whether the current complaint process fully serves those goals.

One concern I discovered during my case is BBB's policy limiting consumers to a single complaint against a business within a certain timeframe. While I understand the desire to prevent duplicate complaints, this policy can also prevent consumers from reporting separate incidents that occur after the original complaint has been filed.

In my situation, additional issues arose while the first complaint was still under review. These were distinct incidents with separate evidence and circumstances, yet I was informed that I could not submit another complaint because I had already filed one against the business. As a result, the public complaint history may not accurately reflect the full number of issues a consumer experiences with a company.

This raises broader concerns about transparency. If multiple separate incidents cannot be individually documented through the complaint system, consumers researching a business may not receive a complete picture of recurring problems. At the same time, businesses may continue to maintain high ratings despite numerous complaints and repeated customer concerns.

I was also disappointed by what I felt was a limited review of the evidence provided during my case. My expectation was that BBB would serve as an independent organization that carefully evaluates information from both parties. Instead, the process often appeared focused on facilitating responses between the business and consumer rather than critically examining the facts and evidence presented.

To be fair, BBB did provide a platform for communication and complaint submission, which can be helpful for many consumers. However, I believe there is room for improvement in complaint transparency, evidence review, and policies that limit consumers from reporting separate incidents involving the same business.

I hope BBB will continue to evaluate its procedures and consider whether current policies accurately represent consumer experiences and recurring business practices. Greater transparency would benefit both consumers and businesses that genuinely strive to improve their service.

Totally AI. Requires sign-in to file a complaint.

Signs you out, and the going-in-circles begins anew. Worthless. On the other hand, if one only wants to review a business, it's relatively easy to get going.

So, the final conclusion is that BBB doesn't want to record/handle/follow-up on complaints, making getting the process started impossible for all practical means. Fully a waste of time.

if have zero star i will choose zero one....

BBB AUTOLINE is a scam. 2018 Kia soul has a failing engine with severe oil consumption. Paid $800 to fix the car. Which was a lie by the dealership. The next day the car wouldn't start with a check engine light on. The dealership had the Kia towed in. While the car was at the dealership it ran out of oil. The dealership svc department never checked the oil and burned up the engine. The car is well inder the 100,000 mile warranty. The BBB autoline denied my repair even with a destroyed engine, no fault of my one. I have recorded all calls, kept all emails and have a excellent paper trail. RUN from the BBB Autoline. They are paid by Car manufacturers.

BBB Wisconsin presents itself as a consumer review and business reliability organization, but my experience proves otherwise.

I submitted a negative review based on a documented interaction with a business representative. BBB first claimed I appeared not to be a customer and asked for documentation. I provided screenshots. Then BBB said the screenshots did not show the date and told me I could provide police documentation related to the same incident so the review could be processed.

I provided dated police documentation.

Instead of processing the review, BBB Wisconsin then shifted the standard again. Suddenly the issue was whether my interaction involved the company’s listed service category and whether I had “intent to use” that service. Andy Ketchum, BBB Wisconsin’s Executive VP of Operations, personally became involved in vetting the review and ultimately refused to publish it.

Here is the real problem: I repeatedly asked BBB Wisconsin to provide the specific written policy stating that a documented interaction with a business representative cannot be reviewed unless it involved the company’s listed service category or a completed paid transaction. I asked for that policy at least six times. They never provided it.

So BBB Wisconsin demanded documentation, received documentation, moved the goalposts, denied the review anyway, and refused to cite the actual written rule they were supposedly applying.

This is not a transparent review process. It looks like negative reviews are subjected to procedural obstacle courses while positive reviews appear to glide through with far less scrutiny.

Consumers should be very cautious about relying on BBB review profiles as a complete picture of public or customer experiences. Based on my experience, BBB Wisconsin’s review system is not evenhanded, not transparent, and not worthy of the consumer trust it asks the public to place in it.

This bureau refuses to accept reports in my region, despite US firms operating in my area. this is why this bureau deserves one star for not fulfilling its stated purpose.

Avaleric - I ordered and paid for an Anti-Slip Phone Holder and never received it. I sent several emails asking about my phone holder and never received an email back. Avaleric took my money immediately but never sent me my phone holder. I want my money back and don't know who to contact. It turns out to me that Avaleric was a Scam and I very disappointed!

Rick from ‘Roofers of Minnesota’ gave us a free home inspection. He inspected the interior and exterior of our home. He diagnosed our problem and gave us advice on how to deal with it. This was a free service and we are happy.
Marvin Balamut, Spring Lake Park

I filed a complaint with this BBB against FedEx for mishandling the delivery of a package asking that the shipping cost be refunded.
While BBB states that it will "assist" in resolving disputes it did nothing more than transmit my requests and FedEx's statements that it against its policies. BBB ignored my documentation that FedEx's handling of this shipment and information provided appeared to violate multiple sections of BBB's Accreditation Standards. After FedEx's third reply essentially, that they could do nothing, BBB closed the complaint.
Should also be noted that BBB gives FedEx an A+ rating while consumer reviews on BBB's website give FedEx a 1.06/5.0 rating (6,000+ reviewers)
I tried to file a complaint against BBB Mid South with BBB main office. Main office cannot be contacted by phone or email. BBB Mid South will not accept a complaint against itself . Better Business Bureau? Nonsense.

Corrupt and unethical business protects other corrupt and unethical businesses

After many years of going to the BBB, I consistently find that they are useless. After a consumer has gone through all the garbage a company can throw at them, the consumer goes to BBB hoping to find that advocate we really need. The BBB passes the consumer review, to the company and no matter WHAT the company says or WHAT GARBAGE they makeup, the BBB passes it on as the resolution and closes the 'ticket'. What the point. The BBB has no purpose; they are useless.

Unethical Business Practices / Complaint / Incident Description: Harmful Platform Practices and System Malfunction

Upon registering our newly established local small business for a free account on the Better Business Bureau platform, I encountered deeply concerning and deceptive practices that actively threaten our customer acquisition. Shortly after setup, the profile prominently displayed the phrase "This business is NOT BBB Accredited" in disproportionately large, bold lettering. Immediately beneath this damaging label, the platform actively funneled potential clients away from our profile with a direct link reading, "Find BBB Accredited Businesses in Compliance Consulting."

This structural design operates as a coercive tactic, penalizing businesses that choose not to pay your exorbitant membership fees by weaponizing their public profiles against them. Presenting a newly established business in a highly negative light and intentionally redirecting our web traffic to paying competitors borders on extortion. It is completely unacceptable and causes immediate, measurable harm to our operations and growth potential.

Due to this predatory setup, I decided to immediately delete our business account to protect our brand reputation. I initiated the deletion process five separate times. On every single attempt, the platform failed to process the request, instead returning a "Whoops! Page not found! It may have moved or no longer exists" error message, alongside a prompt to search for other businesses.

The combination of actively diverting potential customers away from our profile and trapping our data within a broken deletion system is a severe breach of professional standards. This unresolved issue leaves our business exposed to ongoing reputational and financial damage, and immediate administrative intervention is required to permanently remove our profile and all associated data from the platform.

The BBB closed my complaint against CarShield after the company sent them a single meaningless sentence that didn’t address anything. I provided actual evidence: a deceptive solicitation letter, a fabricated “customer ID,” and the fact that I was never a customer. BBB ignored all of it and stamped the case “good faith effort.”

This organization does not investigate. It does not evaluate. It does not protect consumers. It rubber‑stamps whatever the business says and closes the file.

BBB behaves like a private PR shield for companies, not a consumer protection body. And the worst part is that they still present themselves as some kind of authority. They are not. They are a relic that wastes everyone’s time.

I genuinely wish the DOJ had shut this organization down years ago, because by definition they are a complete waste of public trust and serve no real purpose for consumers.
They add nothing.
They solve nothing.
They protect no one, except the businesses, which fk you up

this used to be an amazing organization. then came the new logo signaling the total seizure and takeover of this once great organization by AI and robotics. now they bar any complaints against tech companies and their privacy violations using AI as their gatekeeper. this is not to say that some of the individual locations are not doing what they can, but the overall senior level has handed this once great american institution off to offshore concerns.

ROYAL RESERVE ROOFING BASED OUT OF OAK BROOK,
they are excellent to work with from the Salesman "Randy" to the service Team. What was originally a Nightmare of replacing the roof became an experience that made us very happy we chose their company. having major work done on your home can be so stressful. If you need a Roof, check with them and I am sure you will also be content at your decision of going with them. The satisfied customers on Wilkins Dr in Des Plaines.

BBB QUASHING COMPLAINTS AGAINST EBAY AND OTHER SUPER CORPORATIONS, BY STRIPING CONSUMERS OF MAKING MORE THAN ONE COMPLAINT. TOTALLY UNREASONABLE, AS A CONSUMER WILL HAVE MULTIPLE INTERACTIONS WITH A MAJOR CORP.

It's really sad that the BBB has just become another BS company that can be paid for fake reviews! I was having a major issue with veritas global protection extended automobile warranty company (who has a horrible reputation everywhere except on BBB) and tried to post a review on BBB and every single time I went to post it I got an error message but when I tried to post a review on any other company it went through with no problem.

What was once useful has turned into a pay-to-play business that sells good ratings in exchange for cash.
Even the most despicable conpanies can get glowing reviews and an increased rating simply by paying the BBB for them.
The BBB is no longer relevent. Using it is a waste of time and may give you an unreliable rating of the comapny you are trying to look up.
I no longer trust or use the BBB.