Ordered to grill in the end of January, they “couldn’t accept credit cards that day“ so the money had to come out of our checking account. Was supposed to be shipped in a week, it’s been months. No lo... Ver más
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Consulta las opiniones de los clientes
Complete scam. Ordered $400 grill/smoker, listed in stock. Never shipped (ordered 3 months ago). No answer on customer service line. Got one response to email to customer service, saying my reques... Ver más
Filed report with CA Atty General Rob Bonta's office/website. This "company" (really a fraudulent organization) will take your money, promise a grill delivered in 5-7 days, then tell you no it's 5-7... Ver más
Hidden fees on shipping, which is false advertising and not mentioned in shipping policy. Returns are a subject to 35% restocking fees, unless you reorder. Update as of 6/1/2021 Marking it a 3... Ver más
La empresa ha respondido
2,0
Malo
274 opiniones
No ha contestado las opiniones negativas
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Great customer service dealing with order
I would have given a five star review, but I had to hunt down my delivery date by making a phone call to customer service after ordering a grill that was said to be in stock. The upside to my effort was how wonderfully professional the customer service rep was in taking care of tracking down my order and getting it sent on its way. Still a good experience and a great product, so I would definitely recommend BBQsGrills.com.
24 de abril de 2024
Respuesta de BBQSGRILLS.com
Hi Mark,
Thank you for your thoughtful review! We're glad to hear that our customer service team provided professional and helpful support in tracking down your order. We appreciate your patience and your recommendation!
Just a quick note—we believe you meant to refer to BBQsGrills.com (with an "S") rather than BBQGrills.com. Your order number matches our system, and we want to make sure your feedback is reflected in the right place.
We truly appreciate your business and hope you enjoy your new grill for many seasons to come! 🔥🍖
Best,
The BBQsGrills.com Team
Took forever and bad customer service.
I ordered parts for my Napoleon grill. I took over two months to get them. By mistake I ordered the wrong part, and then, you did not want to exchange the part, instead you suggested I drill holes in it. Stainless Steel! Not easy to drill holes in STEEL. To sum it up: You guys took forever to deliver and once you did, you failed at customer service.
24 de abril de 2024
Respuesta de BBQSGRILLS.com
Hi Alfonso,
We sincerely apologize for the delay in delivering your parts and for any frustration caused during the exchange process. We understand that waiting over two months for your order was far from ideal, and we regret that our suggested solution did not meet your expectations.
While we always aim to provide the best possible support, we recognize that in this case, we could have handled your request better. Your feedback is valuable, and we will review our processes to improve both delivery timelines and exchange options for our customers.
If there’s anything we can do to make this right, please reach out to our support team—we’d love the opportunity to assist you.
Best,
The BBQsGrills.com Team
Very poor customer service
Very poor customer service, it doesn’t exist. Buy somewhere else.
7 de mayo de 2024
Opinión espontánea
Respuesta de BBQSGRILLS.com
It seems like there was a misunderstanding regarding your review on TrustPilot. You left a review for BBQsGRILLs.com, but the order number you mentioned (starting with "BBQ-") actually corresponds to a different business, BBQGRILLs.com. This mix-up likely caused confusion and led to your review being incorrectly associated with BBQsGRILLs.com. Our order number start with BG-US#.
Excellent and prompt service
17 de abril de 2024
Respuesta de BBQSGRILLS.com
Hi Robert,
Thank you for your kind words! We’re delighted to hear that you had an excellent and prompt experience with us. Your support means a lot, and we look forward to serving you again in the future!
Best,
The BBQsGrills.com Team
Fast accurate delivery
16 de abril de 2024
Respuesta de BBQSGRILLS.com
Hi Benton,
Thank you for your feedback! We’re glad to hear that your order arrived quickly and accurately. We appreciate your support and look forward to serving you again!
Best,
The BBQsGrills.com Team
Respuesta de BBQSGRILLS.com
Hi Craig,
Thank you for your feedback! We're glad to hear that your order arrived as described and on time. We appreciate your support and look forward to serving you again in the future!
Best,
The BBQsGrills.com Team
Poor customer service response, bad ETA communication. Buy elsewhere.
Your customer service team is extremely slow to respond. Took me multiple emails on a number of occasions to get a response. Your ETAs on backordered product are very misleading. I got two different etas and ultimately canceled my order due to poor customer service and bad ETAs and bought my grill elsewhere which was delivered in less that a week.
23 de marzo de 2024
Respuesta de BBQSGRILLS.com
Hi Scott,
We sincerely apologize for the frustration you experienced with our customer service and ETA communication. We understand how important clear and accurate updates are, especially when waiting on a backordered product.
We regret that our response times and conflicting ETAs led to your decision to cancel your order. This is not the experience we strive to provide, and your feedback is invaluable in helping us improve both our customer support responsiveness and inventory communication.
While we’re sorry we missed the opportunity to serve you this time, we do appreciate your feedback and will work to ensure a better experience for all our customers moving forward.
Best,
The BBQsGrills.com Team
fraudulent company
fraudulent company
stay away
will not reply to inquires
8 de abril de 2024
Opinión espontánea
Respuesta de BBQSGRILLS.com
Hi Harvey,
We apologize for the delayed response, but we wanted to ensure we had all the necessary details before addressing your concerns. After reviewing your case, we were unable to locate an order associated with the email you provided.
To clarify, if your order number starts with BG-US#, it was placed with us (BBQsGrills.com, based in Ottawa, Ontario, Canada), and we would be happy to assist. However, if your order number starts with BBQ-, it was placed with BBQGrills.com (a separate business), and we recommend reaching out to their customer service for assistance.
If you believe this is an error and your order was indeed with us, please contact our support team, and we’ll do our best to resolve the issue. We appreciate your time in clarifying this matter.
Best,
The BBQsGrills.com Team
Update your website with accurate “in…
Update your website with accurate “in stock” for items your selling.
20 de marzo de 2024
Respuesta de BBQSGRILLS.com
Hi Ted,
Thank you for your feedback. We sincerely apologize if our website’s stock status caused any confusion or inconvenience. We strive to provide accurate inventory updates, but occasional discrepancies can occur due to high demand, supplier delays, or system syncing issues.
We appreciate you bringing this to our attention, and we are actively working on improving our inventory accuracy to ensure a better shopping experience for our customers. If you have any outstanding concerns or need assistance with an order, please don’t hesitate to reach out to our support team.
Best,
The BBQsGrills.com Team
Danielle and her crew were very helpful…
Danielle and her crew were very helpful for me deciding which items to purchase. They shipped the parts very fast to my location. Thank you all great job I will be shopping with you again.
12 de marzo de 2024
Respuesta de BBQSGRILLS.com
Hi Mike,
Thank you for your kind words! We’re delighted to hear that Danielle and our team were able to help you choose the right items and that your order arrived quickly. Providing great service is our top priority, and we truly appreciate your support!
We look forward to serving you again—happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
BBQSGRILLS.com had the parts that I…
BBQSGRILLS.com had the parts that I needed and at a good price. Shipping was quick as well. I would purchase from them again.
11 de marzo de 2024
Respuesta de BBQSGRILLS.com
Hi John,
Thank you for your feedback! We’re glad to hear that you found the parts you needed at a great price and that your order arrived quickly. We truly appreciate your support and look forward to serving you again in the future!
Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Item ordered was out of stock for a…
Item ordered was out of stock for a prolonged time and no updates were provided
14 de marzo de 2024
Respuesta de BBQSGRILLS.com
Hi Robert,
We sincerely apologize for the extended delay and lack of updates regarding your order. We understand how frustrating it is to wait for an item without clear communication, and we regret that we didn’t provide timely updates.
We are actively working to improve our inventory tracking and customer communication to ensure a better experience in the future. If your order is still unresolved, please reach out to our support team—we’d be happy to assist you.
We appreciate your feedback and the opportunity to improve.
Best,
The BBQsGrills.com Team
I love the grill nd the customer…
I love the grill nd the customer service and technical support have been great, we just can’t get the lights to work properly
4 de marzo de 2024
Respuesta de BBQSGRILLS.com
Hi William,
Thank you for your feedback! We’re so glad to hear that you love your grill and that our customer service and technical support have been helpful.
We’re sorry to hear that you’re experiencing issues with the lights. Our team would be happy to assist you in troubleshooting the problem—please reach out to our support team, and we’ll do everything we can to get it resolved for you.
Looking forward to making things right!
Best,
The BBQsGrills.com Team
Slow delivery and griddle never came…
Slow delivery and griddle never came with order
14 de febrero de 2024
Respuesta de BBQSGRILLS.com
Hi Justin,
We sincerely apologize for the delay in your order and for the missing griddle. That’s not the experience we want for our customers, and we completely understand your frustration.
Please reach out to our support team so we can look into this right away and find a resolution for you. We appreciate your patience and the opportunity to make this right.
Best,
The BBQsGrills.com Team
BBQSGRILLS Is Awesome!
BBQSGRILLS website is excellent and their sales team is the best. They were able to get brand new Napolean brand replacement replacement grates for me in a timely manner. They were not available from any other site. The price was great and the delivery was made on the date they told me it would be made. I have one more item for the grill that I will order soon (new thermometer). Thank you for being the best BBQSGRILLS
21 de febrero de 2024
Respuesta de BBQSGRILLS.com
Hi Ray,
Thank you for your amazing feedback! We’re thrilled to hear that you had such a great experience with our website and sales team. It’s fantastic to know we could provide the Napoleon replacement grates when no other site could—and at a great price with on-time delivery!
We truly appreciate your support and look forward to helping you with your next order for a new thermometer. If you ever need anything, we’re always here to assist.
Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
I was able to find the products that I…
I was able to find the products that I needed, and in the quantity I needed easily. The transaction process was easy and secure. My shipment arrived promptly and intact.
31 de enero de 2024
Respuesta de BBQSGRILLS.com
Hi Lyman,
Thank you for your wonderful feedback! We're glad to hear that you found the products you needed easily and in the right quantity. It's great to know that your transaction was smooth, secure, and that your shipment arrived promptly and in perfect condition.
We appreciate your support and look forward to serving you again in the future!
Best,
The BBQsGrills.com Team
Right part, right price
I had to replace the One Touch Cleaning System on a Weber kettle. I found the part I needed at bbqgrills.com at a better price than anywhere else. Ordering was easy, I got just what I needed, and the grill is back in service.
14 de octubre de 2023
Opinión espontánea
Respuesta de BBQSGRILLS.com
Hi Larry,
Thank you for your great feedback! We're glad you found the One Touch Cleaning System for your Weber kettle at the best price and that the ordering process was smooth. It’s always great to hear that a grill is back in action! 🔥
If you ever need anything else, we’re here to help. Happy grilling! 🍖
Best,
The BBQsGrills.com Team
Got exactly everything that I ordered
16 de enero de 2024
Respuesta de BBQSGRILLS.com
Thank you so much for taking the time to leave a review.
We are thrilled to hear you had a good experience with us.
We appreciate you supporting our family business and look forward to continuing to have you as one of our Customers.
Do not order from here - Website shows "in stock" when it's not
Ordered a few items that all showed in stock on 11/28/2023, these "in stock" items were finally delivered yesterday on 1/25/24. This is with one item removed because I got tired of waiting. I absolutely do not recommend ordering from BBQSGRILLS. Even after all the back and forth and the complete inaccuracies of their own site, they still charged their crazy high shipping fee when my items came 2 months later. Poor customer service.
If you are planning on ordering from them, prepare to wait a very long time for your order.
Suggestion: Fix your site so it is accurate or remove the "In Stock" label it is very deceiving.
28 de noviembre de 2023
Opinión espontánea
Respuesta de BBQSGRILLS.com
Dear Louis,
I apologize for the inconvenience and frustration you experienced with your recent order from BBQSGRILLS. Your feedback is invaluable to us, and we regret any inconvenience caused.
We understand the frustration of delays and the disappointment in inaccuracies on our website. We are actively addressing these issues to improve our service standards and prevent such occurrences in the future.
If there is anything specific we can do to rectify the situation or any further feedback you would like to share, please let us know. We are committed to making this right for you and ensuring future experiences with BBQSGRILLS are more positive.
Thank you for bringing this to our attention.
Best regards,
Kathleen
CSR Manager
My issue is that you charge for back…
My issue is that you charge for back ordered items when order is placed. Most places charge your card when the item ships.
22 de diciembre de 2023
Respuesta de BBQSGRILLS.com
Thank you so much for your feedback.
We apologize for the inconvenience with this, the reason we take the payment right away is because if we don't the order would be cancelled. We appreciate you supporting our family business.
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