Ordered to grill in the end of January, they “couldn’t accept credit cards that day“ so the money had to come out of our checking account. Was supposed to be shipped in a week, it’s been months. No lo... Ver más
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Consulta las opiniones de los clientes
Complete scam. Ordered $400 grill/smoker, listed in stock. Never shipped (ordered 3 months ago). No answer on customer service line. Got one response to email to customer service, saying my reques... Ver más
Filed report with CA Atty General Rob Bonta's office/website. This "company" (really a fraudulent organization) will take your money, promise a grill delivered in 5-7 days, then tell you no it's 5-7... Ver más
Hidden fees on shipping, which is false advertising and not mentioned in shipping policy. Returns are a subject to 35% restocking fees, unless you reorder. Update as of 6/1/2021 Marking it a 3... Ver más
La empresa ha respondido
2,0
Malo
274 opiniones
No ha contestado las opiniones negativas
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Our order of grease pan liners arrived…
Our order of grease pan liners arrived in a timely manner and the liners were exactly what we needed.
9 de septiembre de 2021
Respuesta de BBQSGRILLS.com
Hey Stuart, thanks for the review! Happy to hear you got what you needed to keep grilling. Happy Grilling🔥
It took you over 2 months to send the…
It took you over 2 months to send the item. I was not updated as to an approximate date. I had to call several times for updates. Your answer was the manufacturer had a back order. I would of been able to purchase from a different supplier, but since I had already made the purchase online , I didn’t want to go through the hassle since I was wasn’t getting updates, I couldn’t imagine what the return process would be.
9 de septiembre de 2021
Respuesta de BBQSGRILLS.com
Dear Robert,
Thank you for your comments and review. We appreciate all feedback both positive and negative as we are constantly striving to provide excellent service level to our customers. I'm sorry that we did not meet your expectations with this transaction and would like to thank you for bringing it to my attention. You are right, we should have reached out to you to keep you updated on the delays. We have plans now in effect to update customers more often if there is delays. Please do not hesitate to reach me if you would like to discuss further. You can reach me at debbie@bbqing.com or 613-228-0009 x233. Again, thank you for your feedback and we appreciate your business.
Item was shipped in a timely manner
Item was shipped in a timely manner. Fits perfectly.
8 de septiembre de 2021
Respuesta de BBQSGRILLS.com
Hi Theresa, thanks for the review! We appreciate the support and are happy to hear everything fits as needed. Happy Grilling🔥
You still have not sent me all of my…
You still have not sent me all of my order!
6 de septiembre de 2021
Respuesta de BBQSGRILLS.com
Dear Bill,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further as I show notes that we were requested to hold the items until all items came in. Alternatively you can reach me at debbie@bbqing.com or 613-228-0009 x233. Again, thank you for your feedback and I will be in touch!
Great service
Even with the pandemic happening, they were able to get me the parts needed for me to enjoy my grill all summer.
6 de septiembre de 2021
Respuesta de BBQSGRILLS.com
Hi Mike, thanks for the review! Glad we got you back to grilling and you enjoyed your grill all summer! Happy Grilling🔥
Order arrived in beat up box
Order arrived in beat up box - carrier left at door no signature. Item was bent up - an aluminum liner tray - not worth the trouble to return. Customer service was not satisfactory - referring me to their shipping policy.
27 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi LB,
Thank you for your review and feedback, and for bringing this matter to our attention. We appreciate your business and are sorry to hear about your experience. Our Ecommerce Manager Debbie is currently investigating what happened and will be in touch to discuss with you and ensure that we resolve the matter to your satisfaction.
Sincere Regards,
Jon Reid
General Manager
Lack of local Accessories for BBQ
The supply and demand for needed accessories here in San Antonio Texas is really sad. I have to order directly from your company. If I knew it would take this path in support of my new Napoleon bbq, I would have stayed with previous bbq brand, which has supplies everywhere. The store I bought my grill from is BBQ Outfitters. They do not keep a good supply of your parts. Bottom line...takes too long to receive accessories like Drip Trays and the liners. Because we use bbq a couple times a week, I now need to stock pile these items. Will be ordering them again shortly.
27 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi Kirtley, thanks for the review! Happy to hear you've got what you needed from us, we're sorry there isn't many options close to you! Happy Grilling 🔥
Received what I had ordered in a timely…
Received what I had ordered in a timely fashion. No problems?
25 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi Thomas, thanks for the review! Glad you received your order in a timely fashion with no problems. Happy Grilling 🔥
Grill liners for my new prestridge 500…
Grill liners for my new prestridge 500 they fit great.. Fast shipping. We'll do business again
24 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi Randy, thanks for the awesome review! We appreciate your support, Happy Grilling🔥
Putting the grill together was not very…
Putting the grill together was not very straight forward. First there aren’t any written instructions. Second it’s hard to find some of the needed hardware. I’m a bit disappointed in the quality of the grill. It’s not had solid ad I expected it to be.
16 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi Terri, thank you for your feedback! If there is anything else that we can do to assist please contact our Ecommerce Manager (Debbie) directly at 613-228-0009 (ext.233) or by email at debbie@bbqing.com
Respuesta de BBQSGRILLS.com
Hi Mike, thanks for the kind review! We will pass on the good words to Scott, Happy Grilling🔥
Very prompt shipping however I ordered…
Very prompt shipping however I ordered the wrong item. Will return it.
10 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi Wayne, thanks for the kind review, glad everything went well in terms of the order, hopefully we can get you the right part in an exchange! Happy Grilling🔥
Everything arrived as expected and was…
Everything arrived as expected and was in excellent condition.I would definitely do business with BBQGRILLS.COM again
9 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi Robert, thanks for the kind review! we appreciate your support and glad everything arrived as expected. Happy Grilling🔥
Stainless steel grate replacement
Got the stainless steel grate to replace my cast iron one that kept rusting. Fit perfect and the shipping was faster than expected. Will definitely be buying from them again.
6 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hey Klint, thanks for the review! Stainless steel was a good choice, it'll serve you for years to come! Happy Grilling🔥
Exactly what we needed
Exactly what we needed. Our 4 yo Napoleon grill cover had been worked by the Colorado sun and needed to be replaced. BBQ Grills was the only option I could find at a reasonable price. Great customer service and communication. Arrived in 5 days from Canada! Thanks.
5 de agosto de 2021
Respuesta de BBQSGRILLS.com
Hi John, thanks for the awesome review! We appreciate your support and happy the cover got to you quickly. Happy Grilling🔥
The order went very smoothly and I was…
The order went very smoothly and I was very happy with the updates along the way in the shipping period!
30 de julio de 2021
Respuesta de BBQSGRILLS.com
Hi Charles, thanks for the review! We appreciate your support and are happy to hear you got lots of updates along the way. Happy Grilling🔥
Good service/products
Good service, and the parts I needed to repair our Napoleon grill. Thank you!
23 de julio de 2021
Respuesta de BBQSGRILLS.com
Hi Henry, thanks for the great review! Happy you were able to get back to grilling quick! Happy Grilling🔥
5 stars across the board thanks!
22 de julio de 2021
Respuesta de BBQSGRILLS.com
Hi James, thanks for the kind review! Happy to hear you were happy with our service, Happy BBQing🔥
Respuesta de BBQSGRILLS.com
Hi Thomas, thanks for the review! Glad you got your product quickly, Happy BBQing🔥
Parts fit perfectly
Parts fit perfectly, delivery was timely. Good work. What more could I ask for?
28 de junio de 2021
Respuesta de BBQSGRILLS.com
Hey Richard, thank you for the kind words! Happy to hear your order went smoothly! Happy Grilling🔥
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