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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely fantastic guys patient and great to deal with . grand Customer service and even delivered the car of which they didn't have to highly recommend to everyone.

Valorada con 5 estrellas sobre 5

Smooth customer experience, they serviced car for free and gave a good deal. When a minor issue arose with the car close to the end of warranty period they covered the amount no questions asked.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a smooth and positive experience with Beadlow Motors. The staff were very friendly and professional throughout the whole process. About a month after purchasing my car, I ran into a small issue.... Ver más

Valorada con 5 estrellas sobre 5

The staff was knowledgeable and attentive, ensuring that all my questions were answered and my needs met.The purchasing process was seamless, with no hidden fees. The car I chose was in pristine cond... Ver más

4,3

Excelente

TrustScore: 4.5 sobre 5

212 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(212)

38 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

The Most Disreputable Car Dealer

The most disreputable car dealer I have ever come across! I bought the Hyundai Santa Fe, reg GJ61 TOV, that's now back on sale by them again. It was a fairy story that the spare key and documents were in another office and would be sent on to me. They don't exist, not even the V5C! When I got home and looked under the car I saw the prop shaft to the rear wheels had been removed completely, so the car was no longer 4wd as advertised, which is clear misrepresentation, also deliberate deceit and its true value is far less than the £4,995 asking price. The photos of the car were all taken in January 2023 and it's now December 2023, so I'm probably not the first buyer they tried to con. I did eventually get my money back, but only after a very acrimonious and stressful process. Basically you cannot believe a word they say!

29 de noviembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

We like the car....but....

We like the car....but....

Upon purchase, the key didn't work (only one key). The owner advised his friend in Luton can sort this and once we pay, he will pay us back..please bare in mind...we aren't locals, we travelled from Derby. The one key we had only unlocked the drivers door and only manually. We arrived in Luton to a very friendly key fella, he checked the key and said it needed replacing as it wasn't working. This would be £150. I called the garage and he refused to pay this, refused to accept it what he said. He called the key guy and insisted he repair the key, he'd pay for it..not to replace.
We went for lunch.
When back, he showed me how the key was broke on the circuit. It had to be replaced, unrepairable...other than this, we were happy with the car so paid him £150. We now have a working key and a happy purchase.

The owner...Sir, you're a git. That shouldn't have cost us any money let alone £150. You're service is rubbish. I'd never treat a customer like that. If we got our money back, this would turn into a 5 star review.

11 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The worst experience ever

The worst experience ever, we drove 1.5 hours to see a car we had seen on auto trader. We asked a few times on the phone, when we reached there the guy had a really bad attitude, couldn’t find the car and did not care, the worst costumer service ever. Seriously avoid at any cost

10 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful customer service

Awful customer service. I bought a car for my son they didn’t sort the tax on the day as still had tax from previous owner. They said it was sorted but months later still not. I’ve asked over 10 times for them to sort they just lie or ignore my calls. The log book they gave me was old and not valid. So we are still not the registered keeper And now having to wait for dvla to sort which is costing us money and now the car is off the road.

6 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

The dealership owners are scam artists…

This dealership used to be called Runley Motors Ltd.

They sold me a dodgy Clio. Took it back when the exhaust sounded like a machine gun and my local mechanic told me the emissions were off the chart. It was 2nd hand catalytic converter which was causing the issues.

The dealership said they’d fix it and had the car for 2 weeks. A week later, the engine light came back on my car and was so near inoperable, with the 2nd guy in charge asking how I even drove the car. This time they had the car for 2 months. They said they fixed it. Not trusting them, I took the car to my local mechanic who confirmed my suspicions.

As the car was on finance, I was able to get a complete refund, despite the dealership fighting the finance broker (CarFinance247) all the way and CarFinance247 ended cutting ties with the dealership. Which explains the change in dealership name.

I don’t care if technically it’s a new company, they’ve changed the dealership name & logo and nothing more. Same place, same dodgy cars and same people working there.

Also since the owner is the biggest a******e in the world, I will do everything in my power to stop people from buying from this dealership and make the same mistakes I made.

1 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

If you value your hard earnt cash - avoid this company

This company have no regard for the law. The day after I bought the car I realised the air con didn’t work, the stop/start wasn’t working and the warning lights came on the dashboard after driving a few miles due to tracking issues as a result of a poor quality repair of the suspension performed by the garage that also carried out the MOT on behalf of Beadlow Motors. I phoned them and they said what do you expect it’s a second hand car. 13 days after I purchased my car - it would no longer start. They told me to get it fixed and they’d pay - all good I thought. I can’t be without a car for work and couldn’t get a local garage to quote and fix quickly, eventually, after numerous conversations Beadlow Motors said to bring it to their garage - problematic when it doesn’t start and they refused to pay recovery costs. I called ‘his’ garage and they had no knowledge of him. So under consumer rights act I said i had no other option, I wanted a refund as the car was not fit for purpose and not of satisfactory quality. He laughed down the phone, outright refusing a refund and said to take him to court, it would take 6-12 months to get any money out of them. I nearly forgot - he then refused to talk to me any further and would only talk to my husband! After much intervention from my husband, the garage finally agreed to pay a percentage of the repair fee and we have been left several hundreds of pounds out of pocket.

We bought from Beadlow Motors thinking that with their AA approved used car status we would be in safe hands. However, our experience has highlighted their disregard of the AA car dealership standards they have signed up to. It meant nothing!

My advice would be to avoid Beadlow Motors but if you do choose to buy through them - use your credit card to pay the deposit at the very least (we stupidly paid by bank transfer as they told us they have to pay fees for credit card transactions - don’t get suckered by them), at least you can then get your money back under Section 75 of the Consumer Credit Act when things go wrong.

6 de mayo de 2023
Opinión espontánea

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