Hm??
I ordered some shoes that promise to be ‘artisan’ made and lined with merino wool. The shoes that arrived were extremely poorly packaged in its shoe box only, with ordinary tape barely keeping it all together. The shoes were nice looking otherwise but extremely narrow. The photos on the website didn’t convey this. The really upsetting fact is, the lining is NOT wool. It’s just polyester fleece. I’m not an idiot, I can tell polyester from the real thing and this is shiny and velvety and cold like common synthetic fleece. The shoes look like any other high street shoes with glue showing at the seams inside and exposed unlined parts that have a synthetic feeling surface. They smells of chemicals, too though maybe that’s normal, I don’t know. I had to pay for the return myself. I tried to return the shoes but the address turned out to be ‘wrong’ somehow and so were never delivered and instead returned to me (the label said the address could not be found).
Addition: The company eventually organised for USP to pick the return up but emailed me quite late the day before that I needed to print and fill in complicated customs forms and take photos of the item and repack it all. I got in a hurry to do that at midnight! After leaving it a few weeks, I chased the refund and finally got it.
Respuesta de Beandlu
Hi Vivi, as we have told you by email there were a problem with your shipping company and they have returned back your order. Please let us know when you receive it and we will arrange a New deliver.
Please, for us our customers are important and we are trying to do our best to give you a solution.
About our shoes we can afirm that we have put a lot of effort looking for the best spanish materials and a ethicañ production in EU, because we want to change the fashion World and to offer the best quality to our customers.
All our shoes are artisan, made in Portugal in Felgueiras. We use 100% natural dyed leather form Spain and in some shoes an inside layer of 100% authentic spanish Merino Wool. Also the sole is made of natural Rubber and with ergonomics studies to offering the best for your feet and back.
As you can see in our website all materials are natural and nothing is synthetic. We have all certificates to proof that.
We have put a lot of effort and work in this proyect.
We hope we can find the best solution to your issue even if it is a problem of your shipping company.
Thank you very much
Beandlu
www.beandlu.com