Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly. Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly w... Ver más
La empresa ha respondido
They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected.... Ver más
La empresa ha respondido
The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos coleccionables
- Tienda para bebés
- Tienda de juguetes para niños
- Tienda de regalos
- Juguetería
Sobre The Bear Garden
Escrito por la empresa
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Información de contacto
10 Jeffries Passage, GU1 4AP, Guildford, Reino Unido
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Beautiful red squirrel
Beautiful red squirrel, packaged perfectly with a lovely note inside.
Would highly recommend.
3 de julio de 2026
Respuesta de The Bear Garden
Thank you for the wonderful review, Margaret 😊
Best wishes,
Kate
Ease of ordering the bear was fantastic…
Ease of ordering the bear was fantastic the quality of service and product was excellent and the delivery and packaging was above and beyond well done The Bear Garden
3 de julio de 2026
Respuesta de The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Ordered Jakub Teddy
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly.
Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly wrapped and boxed. Thank you
30 de junio de 2026
Respuesta de The Bear Garden
Thank you for the lovely review, Kirsty! 😊
Best wishes,
Kate
Absolutely delighted with my little…
Absolutely delighted with my little movie Paddington. Beautifully packed. Great service.
29 de junio de 2026
Respuesta de The Bear Garden
Thank you for the amazing review, Christine!
Best wishes
Kate
Great service
Great fast efficient service and a personal handwritten note on the packaging paper. Would definitely recommend and great choice of soft cuddly toys of trusted quality brands.
29 de junio de 2026
Respuesta de The Bear Garden
Thank you for the wonderful review, Mathilda! 😊
Best wishes,
Kate
Delivery of Steiff Bear
Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear.
Naming him Steiffy, he soon integrated with my other bears. He is so soft and cuddly, anybody would love him straight away.
Everybody at The Bear Garden is a genuine Arctophile and as such, the love and care is obvious.
I bought online which was excellent but, I intend to go to the shop when I can to see all the others bears.
Kindest regards,
Simon Perry
29 de junio de 2026
Respuesta de The Bear Garden
Dear Simon,
Thank you very much for your very kind words. They are really appreciated. I am glad that "Steiffy" arrived safely with you and will clearly be cherished.
We look forward to welcoming you to the shop in person at some stage in the future!
Thank you!
Best wishes,
Andrew
And another 5 stars!! ⭐️⭐️⭐️⭐️⭐️
Amazing as always! Thank you for your assistance in sending my bear to UAE another time
30 de junio de 2026
Opinión espontánea
Respuesta de The Bear Garden
Thank you for the fantastic review, Manon! 😊
Best wishes,
Kate
Service was first class
Service was first class. I ordered a little movie Paddington which was very well packed and a pleasure to unpack. He came very quickly and ordering was easy. The website is attractive and works well.
30 de junio de 2026
Opinión espontánea
Respuesta de The Bear Garden
Thank you for the wonderful review, Christine! 😊
Best wishes,
Kate
Tout est parfait
Marchandise en parfait état, envoi soigné et très rapide.
Merci et cordiales dalutations.
24 de junio de 2026
Respuesta de The Bear Garden
Merci beaucoup!
Cordialement,
Andrew
love my bear good service and delivery…
love my bear good service and delivery would recommend
15 de junio de 2026
Respuesta de The Bear Garden
Thank you for the wonderful review, Anna!
Best wishes,
Kate
Happy Customer
I have used The Bear Garden several times and the service is wonderful and efficient. Online ordering is straightforward, communication from the company is very good, and my order arrives beautifully packaged within a few days.
15 de junio de 2026
Respuesta de The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the lovely review, Anne!
Best wishes,
Kate
Absolutely beautiful brown labrador…
Absolutely beautiful brown labrador soft toy. Gorgeous soft, cuddly and well made.
9 de junio de 2026
Respuesta de The Bear Garden
Thank you so much, Lorna!
Best wishes,
Andrew
Excellent service as always
Excellent service as always ! My bear was packed securely, dispatched promptly , and arrived in Australia within a few days. Delivery took several more days!
5 de junio de 2026
Respuesta de The Bear Garden
Thank you for the fantastic review, Renata!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the great review, Jenny!
Best wishes,
Kate
Brilliant service as always
Brilliant service as always, I received my beautiful Kosen animals quickly and very well packed, A massive thanks to Kate and everyone at Bear Garden, It’s always a pleasure to shop with you 😊🐻
2 de junio de 2026
Respuesta de The Bear Garden
Thank you for the amazing review, Karen! 😉
Best wishes,
Kate
Wonderful range of products
Wonderful range of products. Knowledgeable, friendly owner. Beautiful shop.
1 de junio de 2026
Respuesta de The Bear Garden
Thank you, Lisa. You are very kind.
Best wishes,
Andrew
Great company always polite &…
Great company always polite & professional & friendly if you contact them. Web site easy to use. Great delivery
23 de mayo de 2026
Respuesta de The Bear Garden
Thank you for the wonderful review, Kevin!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the great review, Alexander!
Best wishes,
Kate
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.