Don't go by looks alone.
Looking at the product online, it appears to be very good quality, ostensibly justifying its price of £499 including postage.
I put it in my sitting room but it wasn't until someone attempted to sit on it that it became apparent that the frame was collapsing. I looked at the construction and it was simply stapled together and the wood had split.
James, the proprietor was adamant that by doing a hasty repair myself, I had invalidated any guarantee. That might well be the case, however, he later offered to 'repair' the chaise if I paid for carriage to and from Jarrow. I'm afraid any confidence I might have had in such a repair has evaporated with the rickety construction method. A pity, because it certainly looks the part. You just can't sit on it. This might well be a one-off mistake but in that case, I would have expected better treatment. I provided a video and a photograph, so it was evident that the thing had collapsed. I can only assume that all the furniture from this source is similarly constructed.
Perfectly pleasant office staff, once you find their contact number but if they are not willing to accept that they have sold something that is not fit for purpose, what use is that?
22 de mayo de 2023
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