Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
At belgianrails.com, we specialize in providing fast and easy train ticket bookings for journeys across Belgium and Europe. As an official partner of SNCB, we grant our users access to over 600 destinations, including iconic cities like Brussels, Bruges, and Antwerp. Our platform stands out for personalized service, supporting more than 30 languages, and our innovative digital tourist guide offering real-time travel recommendations. We’re the perfect choice for travelers exploring Belgium at their own pace!
2,0
10 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I used this website to book return tickets from Brussels to Ghent for two ladies in their 70's. The only two ticket categories offered were for adults and children. I therefore bought two adult tickets only to later discover that Belgian Rail do sell 65+ tickets at a cheaper price. Very disappointed and irritated that I have been overcharged. I would not recommend this site to anyone.
Dreadful business that adds a huge service fee, which is not declared anywhere until after you’ve paid. Avoid
Respuesta de Belgianrails
Hi David,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your booking experience, particularly regarding the service fee and how the pricing was presented during the booking process.
We understand how important it is for all costs to be clear before completing a purchase, and we take your feedback seriously.
We’d like to review your specific booking and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the matter properly.
We sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
Kind regards,
BelgianRails Customer Service Team
Impossible de contacter le service client via leur formulaire en ligne....et donc impossible d'annuler une réservation ! SCANDALEUX
Respuesta de Belgianrails
Hi Abdallah,
Thank you for sharing your feedback. We’re very sorry to hear that you were unable to reach our Customer Service Team through the online form and, as a result, were unable to cancel your reservation.
We understand how frustrating this must be, especially when you are trying to manage a booking and need timely assistance.
We would like to review your case and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
BelgianRails Customer Service Team
Réservation de 4 billets (A/R) en Belgique.
J'ai voulu annuler, mais impossible de le faire car leur site envoie une réponse "Erreur 403" !
Et aucun autre moyen de les contacter.
SCANDALEUX
Respuesta de Belgianrails
Hi Annabi,
Thank you for sharing your feedback. We’re very sorry to hear that you encountered an Error 403 when trying to cancel your reservation and were unable to reach our Customer Service Team through another channel.
We understand how frustrating this must be, particularly when you were trying to cancel four tickets and could not complete the process.
We would like to review your case and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
BelgianRails Customer Service Team
J’ai acheté un billet le 7 mai 2026 sur BelgianRails.com pour plus de 40 €.
Le paiement a été débité immédiatement, mais je n’ai jamais reçu le billet.
Tous les formulaires de contact du site renvoient une erreur 403, ce qui rend impossible toute réclamation ou demande d’assistance.
Sans réponse rapide ni remboursement, je lance une procédure sur la Plateforme européenne de règlement des litiges
Respuesta de Belgianrails
Hi Philippe,
Thank you for sharing your feedback. We’re very sorry to hear that you were charged for your booking but did not receive your ticket, and that the Error 403 prevented you from contacting our Customer Service Team.
We understand how frustrating this must be, particularly as you have been unable to submit a request or receive assistance regarding your booking.
We would like to review your case and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
BelgianRails Customer Service Team
Ce site est une arnaque. Je n’ai jamais reçu mon billet, impossible de les contacter téléphoniquement. Impossible de faire une réclamation sur leur site qui est à chaque fois, renvoie une erreur. Ne commandez pas sur ce site.
Maj : 3 mois (!!!) après cet avis, le site propose de comprendre ce qui s'est passé, mais pas de rembourser
Respuesta de Belgianrails
Hi Philippe,
Thank you for sharing your feedback. We’re very sorry to hear that you did not receive your ticket and that you encountered difficulties when trying to contact our Customer Service Team through the website.
We understand how frustrating this must be, particularly when you were unable to submit a claim due to the error you experienced.
We would like to review your case and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
BelgianRails Customer Service Team
I haven’t received my tickets. When I fill out the online form, I get a 403 Error and my request isn’t sent.
Respuesta de Belgianrails
Hi Marie,
Thank you for sharing your experience. We’re very sorry to hear that you have not received your tickets and that the 403 Error is preventing you from submitting a request through our online form.
We understand how frustrating this must be, especially when you are trying to contact us and the form is not working as expected.
We would like to review your case and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
BelgianRails Customer Service Team
Ce site est clairement une arnaque : nous avons acheté les billets et ne les avons jamais reçus.
Impossible de les joindre pour les annuler.
A fuir
Respuesta de Belgianrails
Hi Alexandra,
Thank you for sharing your feedback. We’re very sorry to hear that you did not receive your tickets and were unable to contact our Customer Service Team to request a cancellation.
We understand how frustrating and concerning this must be, particularly when you have already paid for your booking.
We would like to review your case and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
BelgianRails Customer Service Team
I haven’t received my tickets. When I fill out the online form, I get a 403 Error and my request isn’t sent. When I call the Italian number, the voicemail says there are too many messages and it’s not possible to leave one. You claim to offer 24/7 service in many countries, but the service is non-existent. Contact me regarding the tickets or I will take legal action.
Respuesta de Belgianrails
Hi Beatrice,
Thank you for sharing your experience. We’re very sorry to hear that you have not received your tickets and that you have encountered difficulties through both our online contact form and the Italian phone line.
We understand how frustrating this must be, particularly when you have been unable to reach our team despite trying different contact channels.
We would like to review your case and understand what happened. Could you please share your BelgianRails booking reference with us? This will allow our team to locate your booking and investigate the situation properly.
We sincerely apologise for the inconvenience and appreciate your patience while we look into this.
Kind regards,
BelgianRails Customer Service Team
Though it is the first result when you do a search for "NMBS Tickets", the site belgianrails should be avoided at all costs. I paid by credit card abroad 25.26 US$ for a 30-kilometer train ride, which I thought was way too much, but when I received the ticket, the official price there was listed as 14 Euro!
belgianrails claims to have a Google rating of 4.8 Stars based on 11000+ Reviews, but that must for sure be another one of their lies!! Definitely not to be trusted organisation
Respuesta de Belgianrails
Kris, we need to respond clearly to your accusations.
Belgianrails.com is an authorized reseller of train tickets, and at no point do we hide our identity or pretend to be the NMBS/SNCB official site. Our pricing is fully transparent: the base fare plus a clearly displayed service fee, which covers multilingual booking, international payment handling, and 24/7 customer support.
You were not overcharged—you were charged the correct base price plus a service fee you agreed to before payment. Calling this a "scam" is both incorrect and defamatory.
Regarding the review rating you mentioned: our platforms are rated by real users across various domains, and we never fabricate ratings. If you’re unsure where you booked, we invite you to verify it, as it's also possible you’re confusing us with another service.
If you still believe there was an issue with your booking, our support team is available 24/7 to assist you through the contact form on our website.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
