Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Buyer beware!!!! The hat I purchased was not true to size and it took MONTHS to get an exchange, even after an employee assured me the item was in stock and would be held in anticipation of my return, which I sent off the same day I received the return label. When I called to check the status, I had the rudest experience ever! Their rep spoke over me and was very dismissive regarding my concerns.
I ordered a Hat 1 size too big , I returned it $45 return postage charge, 3 weeks later still waiting to receive any communication about exchange hat being sent, No reply to 3 emails. Original Hat did seem High Quality but still overly priced,I'm don't think will be ordering from them in the Future.
Hats look great on website and come in fancy boxes but the quality is poor.
It is no wonder the company does NOT allow any returns.
These hats cost more than Bailey/Bollman hats by about 50% and are equal to or worse quality.
I've purchased three hats from Bellissimo Hats; the first two were "off the shelf" and arrived as promised. My third hat was custom and I had some issues with the style after discovering I had one just like it. Josh, the customer service representative, patiently worked with me through some 14 emails, providing outstanding service. I am impressed!
My other hats are from a haberdasher in England and all are "bespoke" (British for custom). They routinely take 10 - 14 weeks, and for one, it took nearly 24 weeks due to demand. A custom hat from Bellissimo could take 6 - 8 weeks, which is remarkable. If you want a new hat "now," don't order a custom hat!
A big thanks to Josh (and Bellissimo) and his stunningly good service.
Will never shop with this company again. I waited 2 months for delivery, I had to chase responses, at every turn. Hat ordered at the beginning of October and not received until December. I only received my item because I chased them relentlessly. They are dismissive with constant excuses made.
I requested to log a formal complaint and have my $75 shipping fee refunded; I was told no because they had spent too much money trying to eventually get my item to me.
Save your money and give it to a company that appreciates your custom, don't waste your time here, if customer service and communication are important to you.
BIG thumbs down
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
