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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is th... Ver más

Valorada con 5 estrellas sobre 5

Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or... Ver más

Información sobre la empresa

  1. Establecimiento de café
  2. Restaurante de desayunos
  3. Restaurante de desayunos y almuerzos
  4. Tostadoras de café
  5. Tienda de café
  6. Mayorista de café

Escrito por la empresa

BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

686 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(686)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely menu

Lovely menu, friendly people, nice interior

3 de agosto de 2022
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Respuesta de BEAR

Thanks so much, Martine! Looking forward to seeing you again soon :D

Valorada con 5 estrellas sobre 5

Swift & comfy.

Swift, polite service, good coffee & tasty cake. Comfy seats & not hurried out. Thank you.

2 de agosto de 2022
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Respuesta de BEAR

Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!

Valorada con 4 estrellas sobre 5

BEAR Northwich to the rescue!!

BEAR Northwich came to my rescue as I needed good bandwidth/WIFI as part of my job, as my internet provider had severe performance issues.
Coupled with excellent coffee, superb menu range and fantastic customer service...it was a great experience!

Purely as I was on calls, the music was a little loud but obviously was suitable for the ambience of all other customers.

BTW - the bubble & squeak was sublime!

2 de agosto de 2022
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Respuesta de BEAR

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

Valorada con 1 estrellas sobre 5

Not to my taste at all…….

The coffee really was weak and I tried all three blends to give it a chance. I strongly suggest you send other coffee in your discovery pack as this really was awful and not a good representation of BEAR.
I toon out a subscription elsewhere based on their taster pack and delivery time which was faster.

1 de agosto de 2022
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Respuesta de BEAR

Thanks for the review and feedback, Louise! However I'm really sorry to hear that our pods weren't quite to your taste.

As a speciality coffee brand, we carefully roast all of our coffees to highlight the natural sweetness and delicious flavour profiles within the beans, which is why our pods have a ‘lighter’ flavour than many other more darkly-roasted pods that you may have tried before. We appreciate that our coffees are different to the average Nespresso® pod, but we’re so proud of the way we’ve managed to hold on to our signature delicious BEAR coffee taste that is served and loved by customers across all of our stores!

To really get the most out of your remaining BEAR pods, we recommend using 2x pods to create a 6oz coffee (we love using them to make Flat Whites - you can do this at home by steaming and adding your preferred milk, or instead just pour it all over ice for a summer cooler! ☀️☕️).

Thanks again for the feedback!

Valorada con 3 estrellas sobre 5

Pricey pods but quality coffee

TL;DR doesn't work well with Krups Essenza Mini so won't reorder but upset about this!

DELIVERY - GOOD
I ordered the Bear Discovery box for Nespresso (pods). The coffee took 5 days to arrive and I'd only say that was a bit slow because the arrival was anticipated!

WEBSITE - OK
I wish there was more detail about the varieties of coffee. Two of the varieties I received don't seem to be listed in the pod section :( I'd like to know more, roasting and intensity levels like other brands (OK, I know these are "meaningless" but I was compatible info to other brands basically).

PACKAGING - AMAZING
I've tried Grind in the past and Bear surpassed my expectations which were pretty high. The packaging was able to fit through my postbox which is very convenient. Each set of pods came with a card explaining the origins of each coffee including a little story about the producers, the usual "tasting notes" bumf etc which was a nice touch. The pods themselves had colour coded collars so you can tell the 3 varieties apart.

PODS - OK/POOR
This is the crux of the issue, the pods are a terrible fit with my machine (Krups Nespresso Essenza Mini). The pod doesn't slot in neatly and there needs to be pressure to push the lid shut. The machine then starts, has trouble piercing the compostable pod (compared to the aluminum pods). There's a slight delay in the machine starting, not hugely but enough to tell. The water runs slowly, dribbles even. There's quite a bit of ground in the wash through after (but I admit, none in the coffee!). The pod is covered by filter paper, not aluminium. I do wonder if this isn't able to keep the grounds as fresh...

TASTE - AMAZING
I received Kinini (Rwanda) and two from India. So far I've tried two and I have to say they are delicious. If the taste and design of the pod packaging were the only two factors I would pay the price because, while high, the quality is worth it.

PRICE - 30 pods for £16.50 which is 55p per pod. Even with the 20% off for subs, why wouldn't I just get the official Nespresso ones at 45p per pod?

VARIETY - N/A
I choose the discovery box so you get what you're given. However, you can choose single varieties to order from the website (but as mentioned, I can't see 2 of the ones I received).

FRESHNESS - N/A
There's no date listed on the pods. Grind do specify when their coffee was ground which is a nice touch but not absolutely essential.

1 de agosto de 2022
Opinión espontánea
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Respuesta de BEAR

Hi Sarah,

Thank you so, so much for your thorough feedback! It's great to hear that you enjoyed the taste of the pods but I'm sorry to hear that they didn't work too well in your machine.

We are always testing and auditing how our pods work and taste in different machines, and tweaking our product as needed to ensure our lovely customers get the absolute best out of them!

As a small business, we value any and all feedback that we receive, so this is incredibly helpful for us to take on board and help us to continue improving and developing as we grow.

I really hope you'll keep an eye on us and try our pods again in future to see how we develop!

Valorada con 5 estrellas sobre 5

Great Place Great Food

Coffee is Beautiful...Food is Fantastic....Customer Service is Amazing

30 de julio de 2022
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Respuesta de BEAR

Yay! Thanks so much :D Can't wait to see you again soon :)

Valorada con 5 estrellas sobre 5

I love Bear

I love Bear, the coffee is great, the staff are friendly and accommodating, the menu always offers a great range of high quality food.
I especially love the fact that the first Bear was opened in my local town, it feels unique.

27 de julio de 2022
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Respuesta de BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!

Valorada con 1 estrellas sobre 5

Terrible service from moment of entry

Terrible service from moment of entry. We where ignored by the staff at the desk and had to ask if we could sit, which we did and we where assured that a waiting staff would be over to take our order. 25 minutes later, we where still being ignored whilst new arrivals where immediately attended to. By this time my 8 year old child was very hungry but we'd not even been able to order a drink. I then went over to the desk to notify them that they'd missed us and we had been waiting. I was once again ignored by the staff and subsequently decided to leave. The whole experience was awkward and rude on their part. I'd like to be able to comment on the food an drink, however we where denied the prospect and disregarded. Would not recommend.

26 de julio de 2022
Opinión espontánea
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Respuesta de BEAR

Thanks for taking the time to provide us this feedback, however I'm really sorry that you were left feeling so disappointed by your recent visit.

As you can see from so many of our previous reviews, we often receive really lovely, positive feedback about how friendly and helpful our team are. Please rest assured that I will pass your feedback on to our Store Manager for him to look in to with his team.

I really hope that our previous positive reviews can show you that the poor experience you had was unfortunate and rare and you'll come back to see us again soon!

Valorada con 5 estrellas sobre 5

Very satisfying

Very satisfying, good vibe.

25 de julio de 2022
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Respuesta de BEAR

Thank you! Looking forward to seeing you again soon :)

Valorada con 5 estrellas sobre 5

New Favourite Brunch

Lovely relaxing atmosphere, staff are very welcoming and attentive, the food is phenomenal and I it's my new favourite place to Brunch!!

22 de julio de 2022
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Respuesta de BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!

Valorada con 5 estrellas sobre 5

Great service

Great service, lovely coffee and cake. Always feel welcome to take and seat and work for a few hours.

22 de julio de 2022
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Respuesta de BEAR

Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!

Valorada con 5 estrellas sobre 5

Fab taste, excellent compostable pods

Use Bear’s compostable pods and the taste is excellent. The pods work reliably in my machine too, unlike compostable pods that I have tried before

15 de julio de 2022
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Respuesta de BEAR

Oh this is so great to read! Thank you for the lovely review, happy brewing! :D

Valorada con 5 estrellas sobre 5

Clean and pleasant coffee shop

Clean and pleasant coffee shop, friendly service, attractive decor, comfortable furniture, tasty coffee and desserts.

14 de julio de 2022
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Respuesta de BEAR

Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!

Valorada con 5 estrellas sobre 5

Pods delivered again

Pods delivered again, with the decaf perhaps the real star for people who struggle with too much caffeine- give it a go and see if you can tell the difference.

13 de julio de 2022
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Respuesta de BEAR

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback and to hear that you love our decaf as much as we do! :)

Valorada con 4 estrellas sobre 5

Portions a bit small for price

Great tasting food, portion size was a bit small for the price though.

10 de julio de 2022
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Respuesta de BEAR

Thanks for the review and feedback! I'll be sure to pass your comments on to the relevant people. :) Hope to see you again very soon!

Valorada con 5 estrellas sobre 5

Great food and service!

5 de julio de 2022
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Respuesta de BEAR

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

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