berlinger-haus.com Opiniones 8

Zeer tevreden met mijn aankoop! Het hele proces was eenvoudig en snel, en mijn bestelling werd zonder vertraging geleverd.

Het product ziet er precies uit zoals op de foto’s en werkt perfect. Vooral het design vind ik erg mooi – het past perfect in mijn keuken.

Ik zal zeker opnieuw bestellen. Aanrader!

I am very satisfied with my shopping experience at berlinger-haus.com. The order was processed quickly, and the delivery arrived on time without any issues. Communication with the team was clear and professional throughout the entire process.

The products fully match the descriptions on the website – the quality is very good, the design is modern, and the functionality completely meets my expectations. It’s clear that the assortment is carefully selected.

I would definitely order again and highly recommend the site to anyone looking for reliable kitchen products at a good price.

Order Number #97850 (22.11.2024)
My experience with Berlinger Haus has been nothing short of a nightmare. I made a significant purchase of €580 during their Black Friday sale, which included a bulk discount. Among the items was a kitchen scale that arrived defective. Since then, dealing with their customer service has been one of the most frustrating experiences I’ve ever had.

Initially, I requested a replacement for the defective scale. However, I was told that if I didn’t order additional items, they wouldn’t waive the €10 shipping fee. This is outrageous, considering the fault lies entirely with Berlinger Haus for delivering a broken product. I only asked for the shipping cost to be waived on the replacement – a reasonable request that they flat-out refused.

What’s even worse is that Berlinger Haus initially agreed to replace the scale. However, once they learned I wasn’t planning to buy additional items, they retracted their offer. Instead, they tried to force me into accepting a refund that doesn’t cover the cost of reordering the scale due to the Black Friday discount I originally received. This would leave me at a financial disadvantage, as I’d also have to pay the shipping cost again.

The customer service team has been incredibly unhelpful throughout this process. They’ve ignored emails, broken promises, and demonstrated a complete lack of respect for their customers. It’s now been over a month of back-and-forth, with no resolution in sight.

I deeply regret choosing Berlinger Haus. Their products may look appealing, but the way they treat their customers is appalling. I wouldn’t recommend this company to anyone. Save yourself the frustration and shop elsewhere.

ADVARSEL køb intet af deres produkter.
Har skrevet til dem omkring om deres gryder og pander nu også kan passe til induktion hvilken de svaret ja til. Får deres produkter hjem hvor blandt andet kasserollen er så skæv i bunden af den ikke skal stå på glaspladen. Tilligemed kan jeg kun bruge en af de 4 kogezoner til 3 af gryderne samt 2 af panderne. Med andre ord så er deres produkter rent skrot og total spild af penge. De vil ikke engang dække omkostninger ved tilbageleveringen.

Vi købte en Berlingerhaus køkkenmaskine. En rigtig flot maskine med sort stel og kobberfarvet røreskål. Efter 2 vaske begyndt kobberlaget at skalle af. Det var kun en tynd film der var sat udenpå skålen.
Maskinen larmer uhørt meget og er ikke ret god til at få rørt ordentligt rundt i hele massen. Det har været en meget skuffende oplevelse. Vi forsøgte at kontakte Berlingerhaus men uden held. Vi har helt klart en oplevelse af at have spildt 1250 kr. Vi købte den på Livsstilmessen og er meget overraskede over at sælgeren kunne sælge os denne mangelfulde vare

Hele slechte kwaliteit! Al na 1x gebruiken us de pan krom getrokken en niet meer te gebruiken op mijn inductie kookplaat.
Ze zien er fraai uit, maar de kwaliteit is zeer onvoldoende.

Have been contacting them since January, no response back, they sent a wrong(wrong items) and incomplete(missing a couple of items too) order, they are scammers, avoid them.
They didn't refund nor send any of the correct items.

Ik probeer ze sinds 08 december j.l. via alle manieren te bereiken.
Het is nog niet gelukt om in contact en/of antwoord te krijgen. (Mail, fb, website en via telf.)
Telefonisch contact gehad in het engels, totaal geen duidelijk antwoord op mijn klacht gekregen of er nu een nieuw product word opgestuurd?
Geen bevestiging via email helemaal niks ontvangen!!!!
Ordernummer doorgegeven etc.
Graag snelle oplossing.
Mvg Monique

Datum van ervaring: 08 december 2023