Berry Bouquets  Opiniones 

342
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Placed an order and then it disappeared. I received no confirmation email and my account is showing empty while the charge is on my credit card. Have tried to use their live chat for the past hour a... Ver más

Valorada con 5 estrellas sobre 5

I ordered a celebration bouquet for my cousin and forgot to add her delivery address. I got in touch with them and gave them the correct address which they actioned straightaway. Their customer servi... Ver más

Valorada con 1 estrellas sobre 5

I ordered the Celebration Bouquet regular which cost over £80 including delivery to be delivered to a consultant at a hospital in Guildford. I gave very detailed delivery instructions. Their nominated... Ver más

Valorada con 5 estrellas sobre 5

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address,... Ver más

Información sobre la empresa

Escrito por la empresa

The Perfect Gift For All Occasions 😊


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

342 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 17% de las opiniones negativas

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3,5

Todas las opiniones

(342)

45 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Really great experience

Really great experience. The order actually arrived within hours and the recipients were delighted with the fruit and presentation. I bought on impulse but will be buying again

8 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

👏🏾👏🏾👏🏾👏🏾

I’ve used them once before last year and was very happy with the service.
I called today to make a last minute order and they went out of there way to accommodate me. I would like to specifically thank Sam, she was extremely helpful, polite and professional and made sure my order got there in time. I recommend berry bouquet to anyone, it’s 5 ⭐️ for me!

20 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing and upsetting

Placed order by phone as I was having issues with my Internet. Took several attempts to make contact with them. Ordered five bouquets as Christmas gifts for friends. Initially they were helpful with the order and tried to be reassuring about the delivery . I did have my reservations. Originally I was told they could deliver on the 23rd but then they said the 21 or 22nd.
They offered a free upgrade for an early delivery but I don’t think this was honoured. .They contacted me on the day of delivery to advise that errors had been made. I tried to call them back but there was no answer. They advised me that they had delivered early to someone who was not at home. That person actually received a delivery for someone else/another friend! wrong name on wrong box/wrong address. wrong day! In a nutshell my order was stuffed up so I told them I was not happy. In fact I told them I was angry!
They then accused me of being a horrible horrible person. Following on from that they called me evil. they said I had been bombarding them with abuse!? They then blocked me . It wasn’t abuse I was just very disappointed with the service I said I was going to do a review and I guess they knew I was not be happy about the service I received. After speaking with my friends about the deliveries …There was no name on the outside of one of the other packages. And it was left on a front doorstep. (I don’t call that safe! Better instructions need to be given/followed by the courier. )
One delivery did not arrive until the 24th unfortunately. The fruit was squashed and inedible when it arrived. I do have images of the fruits/bouquets that were delivered. To be honest they do not really look much like the images online. Very disappointing.
Not good value for money.
Overall it was extremely stressful. I found the company very very unprofessional I find them quite argumentative too. I do not wish to reorder with them ever again! Overall it was a disappointing experience and I think the company need to remember’ The customer is always right‘ motto. Instead of arguing with customers. I would be happy for them to post any of my comments online as they threatened to do. I am not horrible or evil! On the contrary paying for five bouquets of fruits for friends …
Quite an unpleasant experience to be honest. Never again.

…you said you would be willing to post my comments or send my comments to the recipients. You know full well I did not abuse you!!
I gave you the benefit of the doubt having read other customers negative reviews. And as explained I am not good with computers. My comment” “let’s see what happens tomorrow”
Directly referred to whether or not you were going to honour the order the following day. That was all!!
What on earth did you think???
I don’t understand why this company are still arguing with me. I did not abuse them. Online reviews are intended for other customers to see what kind of service they may get. Based on my experience I would highly recommend that nobody purchases from this company. It seems that everyone is just argumentative! I have seen the backchat you have given other negative reviews. It really is not helpful for your business.
Now please leave me alone I don’t want any more responses from berry bouquets company.

I AM NOT A LIAR!!! My friend Linda‘s name was on the box for Jim!! He told me he did not open the first box because it had Linda‘s name on it. He also asked me if I wanted him to deliver it to Linda!! So don’t you dare accuse me of being a liar… I think you will find it is you that is not telling the truth..

Please!! Yes it is Christmas day leave me alone. It has been a horrible experience all round and I do not appreciate you coming back at me when I have taken the time to do a review.
I have some images of the battered fruit that arrived at my friend Linda‘s house yesterday. When I can work out how to upload it I will!! It was shameful. It was rotten and battered… Please don’t blame DPD. I blame companies who are greedy at Christmas and take on too many orders.

22 de diciembre de 2023
Logotipo de Berry Bouquets

Respuesta de Berry Bouquets

Dear Joanne,
We are so sorry to hear this. We appreciate you giving us your time over the phone and can confirm a full refund has been issued for all your orders.
Sincerely
Berry Bouquets

Valorada con 5 estrellas sobre 5

Superb

Firstly, their products are superb.
Secondly they are incredibly professional and polite and, above all, flexible regarding errors on orders (which I made twice 😔).
Superb!
Clive Evans

4 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Thank you for making my mum cry Happy Tears ❤ Worth every penny, highly recommended 👌

27 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

Absolutely amazing service. The quality of bouquet was excellent and they looked beautiful. The bouquet arrived on time. Definitely recommend this company

23 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great purchase

I've never ordered anything like this before but I'm so glad I did. This was a gift for nurses and doctors and they were blown away with it. The fruit arrived nicely packaged and was fresh. Will be ordering a few as Xmas gifts.

18 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nice gift

Received as a gift and pleasantly surprised.
Tastes delicious 😋

23 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent, Thank you for always making my gift giving experience so easy. This is my 5th order now and the service has been exceptional. The fruit bouquets always look fantastic and the fruit has always been fresh. Can not recommend enough.

20 de noviembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Tasty

Tasty
I love Berry Bouquets!! The way they decorate their fruit is absolutely incredible and the fruit tastes amazing!

22 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

😋😋😋😋

Scrumptious Bouquets
Got the strawberry platter for my in laws and everybody loved this! The chocolate covered strawberries were so yummy. Berry Bouquets is a little on the pricier side, but the chocolate dipped fruit is sooooo good! This is a cute platter for any event! Can feed about 7-8 people. I would say depending on how much everyone wants lol.

11 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delicious Bouquets

Delicious Bouquets
It’s pretty good. I have always ordered from Berry Bouquets and have had no issues. I love the different designs. The fruit is always fresh and the packaging is always perfect.

17 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered many times

Ordered many times, my favourite is the celebration bouquet, a nice mix of fruits and chocolate strawberries. Always arrived on time and intact. Communication is great, always get a response within minutes on whats app.

20 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Service ever

Best Service ever, another company let me down and I urgently needed a gift. Berry Bouquets delivered within hours and it looked fabulous. Thank you so much and keep up the great work guys 👍

22 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience.

Great experience.
I was worried about the recent reviews but customer service was great and reassured me that their issues were ironed out and my order would be fresh and delivered on time. My order arrived on time and looked fresh and beautiful. Recommend !

22 de noviembre de 2023
Opinión espontánea

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