Bespoke Gas Ltd Opiniones 

271
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Curtis arrived on time with good text updates advising his progress. Boiler service completed thoroughly and efficiently, with great care to protect surrounding area. Would thoroughly recommend Bes... Ver más

Valorada con 5 estrellas sobre 5

Bespoke Gas Ltd changed us from an oil boiler to gas boiler. They provided an immaculate service from start to finish. It is clear they take great pride in their work and it was completed to a very hi... Ver más

Valorada con 5 estrellas sobre 5

Bespoke Gas has done another great job! Through the years we’ve called on Anthony and his team to help us… big projects, annual checks and this time to remove an electric shower and place a ‘standard’... Ver más

Valorada con 5 estrellas sobre 5

Decided to try my local family run firm for my boiler issues, found out about bespoke through word of mouth and gave them a call! Very professional. Communication was clear. Problem diagnosed within t... Ver más

Información sobre la empresa

  1. Contratista de calefacción
  2. Contratista de aire acondicionado
  3. Proveedor de calderas
  4. Ingeniero de gas
  5. Contratista de sistemas de climatización
  6. Fontanero

Escrito por la empresa

Our family-run business offers heating and hot water services to homes and businesses in Hampshire, West Sussex and Dorset. The majority of our customer base can be found in the Southampton, Portsmouth, Winchester and the New Forest areas. We are based in Botley, just outside Southampton, and specialise in all domestic and light commercial work. All of our engineers have qualified years of expertise in designing, installing and servcing Air Conditioning, Heat Pumps, Natural Gas, Oil and LPG appliances, installing underfloor heating and Unvented Cylinders and providing plumbing work. We spend 3-4 week a year continually improving and learning all the new technology from all the leading manufuactures, such as: Worcester Bosch, Vaillant, Viessmann, Midea, Mitsubishi and may others. We are creative controls specialists for multi zone, weather compensation and smart controls. We are your locally qualified low temperature "Heat Geeks"


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

271 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(271)

46 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Superb service

I have nothing but praise for Bespoke Gas. Kate, in the office, was very efficient and extremely accommodating. Kurtis, who came to fit our hob, spotted damage which had occurred in transit. Both he and Kate were very patient and understanding while I organised a replacement, and arranged a return visit to finish the job. Highly professional, and highly recommended.

3 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

New radiator in kitchen

Whole job went very smoothly. Quality of products and work was very good, and the engineer was friendly and helpful. Whole experience was good and would definitely recommend.

20 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service!

The Bespoke team are extremely helpful and always do their very best to fit in a visit, even at short notice, should it be required.

22 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great job by Bespoke gas for our boiler install

We found Bespoke gas for our wall hung boiler replacement through Worchester Bosch fast track and from the very start they were extremely professional. Anthony did a site visit at our home near Romsy Hampshire and took the time to explain all the options and how the work would be completed. His professional manner and expertise gave us confidence in committing to installing a Baxi wall hung boiler with bespoke gas.
Curtis and Anthony completed the install in two days working long days to achieve. They were extremely neat and tidy and respected our home with protective covering everywhere they worked. The plumbing work and controller upgrade were completed to a very high standard. We have been highly impressed by Bespoke gas and would not hesitate to recommend this excellent local business. Anthony did exactly what he promised and we will be continuing to use Bespoke gas in the future. A job well done.

1 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Excellent services provided

The Service provided by bespoke was beyond all expectations, very professional from the start of the work that was carried out and taking the extra time to explain everything about the old system why it needed renewing and training on the new system installed, clean and tidy working and caring people

10 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Annual service

Kurtis called for our annual service and certificate and completed all work in an efficient, clean and tidy manner. He was polite and well mannered and an excellent advertisement for Bespoke Gas. Thanks for great service.

9 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really disappointing experience

Really disappointing experience. Bespoke sent out a plumber to fix a water leak. I don't believe the plumber was directly employed by Bespoke but Bespoke organised him at my request. He fitted parts unnecessarily when they had just been replaced and were working before fixing the real issue. I understand some times things may have issues that I haven't noticed but these were completely unrelated parts to the issue - and new!

It's a shame for Bespoke to receive a low review as previously they have been great but whoever you requested to attend on your behalf (I'm assuming from things he said that he's not directly employed by you) carried out unnecessary work at great cost to me.

2 de agosto de 2024
Opinión espontánea
Logotipo de Bespoke Gas Ltd

Respuesta de Bespoke Gas Ltd

Good morning & thank you for taking the time to leave a review, unfortunately I can't find any job recently for somebody by the name of James.
If we have completed any work directly or indirectly for you that's incorrect or that you're just not happy with then I apologise.

I'm quite disappointed that you haven't made any contact with us to discuss any issues that you have encountered, rather than just taking the time to post a damaging 1 star review for a local small company.

All of our emails have a footer that says: "However, if you feel something hasn't been completed as you would have wished, please contact us here: not_the_usual_great_service@bespokegas.co.uk as soon as possible so we can put things right"

I have contacted Trustpilot so they can contact you directly as we can't find any recent jobs for James, if you could take the time and contact us I'd be grateful, I'm now on a family holiday but I'll still be monitoring emails where possible and talking the office on a daily basis.

I hope you have a great day whatever you're up to.

Kindest Regards, Anthony
Bespoke Gas Ltd.

Valorada con 5 estrellas sobre 5

Very efficient & professional, good value for money

Left a voice message requesting our gas boiler service, they called back the same day, very curtious and accommodating wrt service engineer appointment. Engineer arrived on time and completed the cleaning, testing and setting our boiler with no issues or extra costs. Very professional and efficient company, I would highly recommend their services.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Genuinely looking to help with a real can do attitude. So helpful over the phone and reliable. They really do do what they say they going to do. You really feel in safe hands

1 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Repeat clients going nowhere!!

We are repeat clients and each year we receive a timely reminder to book for the service. Speaking to Kate is always lovely and we find a date and time that is convenient. Kurtis was the engineer this year and he was fab. Polite, helpful, and efficient. Can’t recommend enough.

14 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have used Bespoke for several years…

I have used Bespoke for several years now and will continue to do so. I have had new boiler fitted. Radiators moved and fitted. Services on my boiler ect. Anthony.Kate and the team are all friendly helpful and give excellent advice i would highly recommend them.

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bespoke Gas 5 Star Service…

Bespoke Gas were a word of mouth recommendation and have been a pleasure to deal with from start to finish. Can’t recommend them highly enough. Anthony handled the survey and quotation, providing clear recommendations without being pushy at all. The quote came promptly and was both comprehensive, detailed and clear. Kurtis handled the installation, removing my old boiler and timer then fitting a new Worcester boiler, www programmer, power flushing the system and fitting some new radiator valves. His work was exemplary and carried out in a friendly and neat manner, taking as much time and effort as was needed to complete a large job or work. Support from the office by Kate has always been friendly, efficient and helpful. No hesitation to give a five star review for a five start service. Many thanks.

2 de abril de 2024
Opinión espontánea

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