BestPet.co.uk Opiniones 

2857
•
TrustScore: 2 sobre 5

1,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My order was big enough to qualify for free postage. However, instead of my parcel, I received an invoice from the post office because they had paid the letter rate rather than parcel rate. I had to... Ver más

Valorada con 5 estrellas sobre 5

Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey... Ver más

Valorada con 1 estrellas sobre 5

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver más

La empresa ha respondido

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1,8

Malo

TrustScore: 2 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 16% de las opiniones negativas

Suele responder en menos de 2 semanas

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1,8

Todas las opiniones

(2857)

7 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Worstpet

I thought this company was OK until they sent me the wrong product, they were very slow to respond, sent me the same wrong product again which I refused. Eventually they arranged collection of the product I did not want that came in the original order. They offered me a voucher for the cost but I asked them to send me a cheque instead as I did not want to use them again. This still has not arrived despite repeated e-mails from me and no response from them. I don't see why I should call their help line which charges for the call - when its their mistake.This has been going on since the 13th June. I hope they see this and send me the money they owe me.

17 de julio de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Dry cat food

I like the way things are packed for delivery. I was also impressed to get a reminder email that my cat food might be nearly finished so was it time to reorder, to me that is good customer service. I only hope the new website is as good.

17 de julio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Doggy essentials

Excellent range of products competitively priced. Delivery on schedule, products well packaged and as ordered. Very impressed!

14 de julio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy

Orders arrive quickly & have always found customer service staff to be efficient, knowledgable & friendly :-)

14 de julio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

BestPet

I use BestPet to buy my cat Bella's Royal Canin Sensitivity Control Chicken and Rice. I always receive a great service from them and the staff on the phones are always friendly and professional. The delivery is prompt which is very handy if I am late in ordering her food.

I would be more than happy to recommend BestPet to anyone. I would not change to another company as I am very happy with the service I receive which means a lot. Thank you BestPet and well done. Shirley

12 de julio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

I have dealt with Bestpet for a number of years now. Never any problems. Delivery is very prompt and I always get an e-mail and text telling me when to expect it. I order one day, and recently have been getting it the following day. Keep up the good work guys. Thank you.
Regards,
Mabel.
Aberdeenshire.
Scotland.

9 de julio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent speedy servicw

Competitively priced! Cheapest retailer for my dogs food hence why I use this company again and again. Free delivery is a bonus and the communication is fantastic (expected delivery date at point of order and an email from the courier when the delivery will take place). Absolutely nothing bad to say and I am a very happy customer!

9 de julio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

I would definitely recommend Best Pet. I found them when I was looking for a microchip cat flap and they had a Sure flap a lot cheaper than any other site that I had looked at (and I looked at a lot). The cat flap was with me within 2 days of ordering and was very well packaged. Very happy customer.

7 de julio de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great price

Bought Skinners Field & Trial puppy food. Cheapest on the net that I could find. My only issue was the the time it took to receive the order. Over a week from order to delivery. I had to buy a small bag from local shop to tide me over. Oh & when the order arrive the bag was torn & some of the food was in the box.

5 de julio de 2015
Opinión espontánea
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Respuesta de BestPet.co.uk

Dear Trumpet Girl,

Thank you for your comments - we are very sorry to hear of this having happened and for the delay to the delivery. Are you possible able to send us a picture of the damage to the food? We will be able to follow this inconvenience up straight away. Please forgive the current inconvenience caused.

Thank you.

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