My order was big enough to qualify for free postage. However, instead of my parcel, I received an invoice from the post office because they had paid the letter rate rather than parcel rate. I had to... Ver más
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Consulta las opiniones de los clientes
Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey... Ver más
Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver más
La empresa ha respondido
Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
Units 3-6, Frogmore Industrial Estate, NW10 7NQ, London, Reino Unido
- 0844 802 8888
- info@bestpet.co.uk
- bestpet.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 16% de las opiniones negativas
Suele responder en menos de 2 semanas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Consistently good.
Always order my dog's prescription diet food from you and your service is always excellent.
Excellent service excellent products
I bought bird seed and fat balls for wild birds,the quality of the wild bird food is very good,no rubbish bits in it, the birds love it,and the service from best pet is outstanding,can't fault them . Thank you.
Poor service
I have today sent photos of a damaged tin of dog food, I do realise these things happen, however I phoned the company 4 times yesterday with no response and twice today before the phone was answered. I hope my complaint will be dealt with promptly.

Respuesta de BestPet.co.uk
flea treatment
Used best pet many times, always quick delivery and good value
Purchase of Frontline for cats
I had no trouble placing my order and the parcel arrived very promptly!
Colourful ladder
I ordered this ladder for a friend's bird, she and her pet loves it I'm sure she will be looking to order more products, order arrived promptly and well packaged, will recommend.
epiotic ear cleaner
Epiotic ears cleaner does exactly what it says i was very happy shopping with best pet very efficient and arrived on time
No hassle purchase at a great price
After a quick google, a forum I found mentioned Bestpet so I gave them a try and the product was the cheapest I could find.
Ordered online and arrived a few days later. Very Happy.
Excellent customer service & competitive prices
I recently ordered a product but forgot to change my delivery address to my current workplace. I called Best Pet and they advised that as soon as the original delivery had been returned to them from the incorrect address I would receive a full refund. I placed a new order in the meantime which i received the very next day and within a week I had my original order refunded. Very efficient and true to their word. Great service!
Best place for organic cat food!
BestPet have great prices on Lily's Kitchen organic cat food, and postage is reasonable too. I would definitely recommend them.
Excellent value
I now always buy the largest bags of James Wellbeloved cat food as it works out at such good value for money. Easy to order and good delivery service as this is a heavy item I wouldn't want to go to a pet store to buy it. Saves me time and money . Would recommend and its the only food my Birman cat seems to like.
Good price, slow delivery
I was very happy with my overall experience, the price was good and everything I ordered was in stock and delivered but delivery was much slower than I expected - two weeks. As it happens I was not desperate for my goods and I will use BestPet again but I will make sure I order well in advance.
Excellent service and quality
Great service, arrived as promised. Quality was determined by the brand I bought but good to see there was a huge range of product and price to choose from.
Usally the best
Hi there
I have to tell you that BestPet.co.uk are usually the best. They always have the dog food I need in stock - quite something as one of my dogs needs a special food due to allergies. They always deliver when they say they will.
So why do I say "usually the best"? - because they are not always the cheapest. I buy about £100 worth of food at a time, and 5-10% makes a difference.
dog shampoo
this product works very well and I have used it before
Not interactive
Ordered prescription supplies on 1stJune I sent them prescription by post within a day or two
As I had not had meds and stock was low I contacted them to be told they had not received prescription
My vet then sent them a fax of the prescription twice. First one they could not read. Second one did not have dosage instructions
If they had contacted me some time ago I could have resent another prescription. Unfortunately they are very slow to be interactive and leave all chasing to customer
I have had a refund and will not bother this company again

Respuesta de BestPet.co.uk
Quick and Easy
Best price and best service. Will use BestPet again with no hesitation.
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