BestPet.co.uk Opiniones 

2857
•
TrustScore: 2 sobre 5

1,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My order was big enough to qualify for free postage. However, instead of my parcel, I received an invoice from the post office because they had paid the letter rate rather than parcel rate. I had to... Ver más

Valorada con 5 estrellas sobre 5

Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey... Ver más

Valorada con 1 estrellas sobre 5

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver más

La empresa ha respondido

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1,8

Malo

TrustScore: 2 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 16% de las opiniones negativas

Suele responder en menos de 2 semanas

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1,8

Todas las opiniones

(2857)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service excellent products

I bought bird seed and fat balls for wild birds,the quality of the wild bird food is very good,no rubbish bits in it, the birds love it,and the service from best pet is outstanding,can't fault them . Thank you.

23 de junio de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor service

I have today sent photos of a damaged tin of dog food, I do realise these things happen, however I phoned the company 4 times yesterday with no response and twice today before the phone was answered. I hope my complaint will be dealt with promptly.

23 de junio de 2015
Opinión espontánea
Logotipo de BestPet.co.uk

Respuesta de BestPet.co.uk

Dear Norma,

Thank you for your feedback - we apologise for the delay in getting through to us over the phone. It appears our team are dealing with this matter as we speak; the pictures can be forwarded to us again as requested (to the "medicanimal.com" address) and we will investigate immediately.

Thank you.

Valorada con 5 estrellas sobre 5

Colourful ladder

I ordered this ladder for a friend's bird, she and her pet loves it I'm sure she will be looking to order more products, order arrived promptly and well packaged, will recommend.

23 de junio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service & competitive prices

I recently ordered a product but forgot to change my delivery address to my current workplace. I called Best Pet and they advised that as soon as the original delivery had been returned to them from the incorrect address I would receive a full refund. I placed a new order in the meantime which i received the very next day and within a week I had my original order refunded. Very efficient and true to their word. Great service!

22 de junio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent value

I now always buy the largest bags of James Wellbeloved cat food as it works out at such good value for money. Easy to order and good delivery service as this is a heavy item I wouldn't want to go to a pet store to buy it. Saves me time and money . Would recommend and its the only food my Birman cat seems to like.

20 de junio de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good price, slow delivery

I was very happy with my overall experience, the price was good and everything I ordered was in stock and delivered but delivery was much slower than I expected - two weeks. As it happens I was not desperate for my goods and I will use BestPet again but I will make sure I order well in advance.

19 de junio de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Usally the best

Hi there
I have to tell you that BestPet.co.uk are usually the best. They always have the dog food I need in stock - quite something as one of my dogs needs a special food due to allergies. They always deliver when they say they will.
So why do I say "usually the best"? - because they are not always the cheapest. I buy about £100 worth of food at a time, and 5-10% makes a difference.

17 de junio de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not interactive

Ordered prescription supplies on 1stJune I sent them prescription by post within a day or two
As I had not had meds and stock was low I contacted them to be told they had not received prescription
My vet then sent them a fax of the prescription twice. First one they could not read. Second one did not have dosage instructions
If they had contacted me some time ago I could have resent another prescription. Unfortunately they are very slow to be interactive and leave all chasing to customer
I have had a refund and will not bother this company again

17 de junio de 2015
Opinión espontánea
Logotipo de BestPet.co.uk

Respuesta de BestPet.co.uk

Dear Trafford,

Thank you for your feedback - we are very sorry to hear of this having happened and will be looking into the matter further to avoid such upset in future.

Please get back in touch at any further time with any further queries and we will endeavour to assist.

Thank you.

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