Best Student Halls Opiniones 341

The best customer service i have received, patient with me and guided me all throughout.

Even with technical issues and all sorts of obstacles Krishnendu from best student halls helped every step of the way to find and provide the best solutions. Great communicator always available and ready to help. 10/10 guy providing great service!

i had a really positive experience with Neeraj. they were extremely helpful throughout my student accommodation process, explaining everything clearly and answering all my questions with patience. i really appreciate their support and would definitely recommend them to anyone needing help with accommodation applications.

An hour upon booking in their website, Utkarsh from Best Student Halls promptly contacted me regarding my booking. Despite my initial accommodation being unavailable, he provided me with many alternatives patiently and promptly. He always replied as soon as possible and contacted me to ask if I needed any help when I was using their third party website, Homes For Students. Utkarsh’s professionalism and efforts are commendable and I am extremely
grateful for his help in my desperate times of securing housing.

I highly recommend looking for student housing with Best Student Halls

Note that accommodations on the website listed as potentially still available (running out fast) might not be accurate to the moment so it’s recommended to ask your designated staff from Best Student Halls to find one available for you.

Romantic film with the

Neeraj was very helpful and answered all my questions.
Thank you.

I worked with Neeraj, and it was an amazing experience, he was very diligent and communicative, allowing for the whole experience to run smoothly

The whole experience was great!!! Although there were some things I was confused and worried about, Neeraj was amazing. He helped and reassured me which definitely made me feel less overwhelmed. The whole accommodation process was done in less than two days, and super easy to follow. Would definitely recommend to anyone looking for affordable (but still worth it) accommodations

Useless company. Terrible customer service. Take ages to reply to messages and can’t handle any sort of criticism.

Was finding it difficult to find accommodation, however not long after signing up for Best student halls I was contacted and guided through the application. It was easy and smooth with the help of Utkarsh, with constant updates on the progress of the application and being able to ask any questions.

Neeraj was so helpful and kind and ensured me and my friend got to live together. Reccomend him to everyone ☺️

Great assistance with my stay in London. Thank you for the support

i was having loads of trouble with other places trying to find student accommodation but when i got in contact with best student they helped me loads, thanks utkarsh for helping me

Booking was faster and the team was responding quicker and with care

Great support

Great service and assistance for accommodation in UK

Great assistance and support given by your team. Specially for a new country I had a very smooth experience with accommodation.

Their GPT helped me find the paper works in Sheffield. Got Bronze Ensuite.
Then Utkarsh from sales helped in completing the booking. Really fabulous experience.

*this is an updated review as my first one was flagged by beststudenthalls **
My experience with best student halls is that I enquired on their website and was reached out to by a representative. On the website the property I tried to book was listed as having a £250 deposit. Upon reaching out, the representative sent me a link to a “verified booking fee” which was £250 to pay. In the page linked it said “pay now to secure your room” - once I paid the £250 + fees I was sent a link to a page to pay the actual deposit on a separate website. Keep in mind that beststudenthalls is an “online student marketplace” (as described by the managing director) with a service fee of £250 (or maybe it differs depending on the property) . When I told the representative that I did not want to pay £250 twice when it was described as only £250 to secure a room I was told the booking fee is “non refundable” - only after I had paid. My messages asking for a refund were responded to with the representative telling me “it is non refundable” and it’s a “one time service fee you have to pay”. After that my messages were ignored. The next day I went into their office listed on google - 15 Stratton street. The receptionists there told me that they had moved out of their office a few months ago and that other people had come in looking for them. I called their customer service number listed on google “ 020 3095 8888” several times and it did not go through. One I got back I left a review calling beststudenthalls a scam - my experience of having £250 taken from me, told I could not get a refund after I had paid, and having no point of contact to them was all my experience. Then I get an email from , the managing director, telling me that my review was defamatory and untrue - he agreed to give me a refund and that he could expedite it if I took my review down. He told me he had been running his business for 13 years, how 15 Stratton street is a “virtual” office done for SEO purposes, and how he does not outsource his employees. He said he would get a tech team to look into why my calls did not go through. & also their team is actually based out of 1 Fore Street Avenue, in Moorgate. Then he proceeded to tell me that my previous review, that used the language “scam” “disgusting” “targeting students” fits the legal definition of libel and gives grounds to
“ Request immediate removal of the review
Send a formal cease and desist
And, if necessary, pursue legal action for reputational harm and business loss.”

There is another review on Trustpilot saying that best studenthalls refused to issue a refund unless they deleted a bad review, and other reviews on feeling misled by the booking fee VS deposit commotion.

I got my refund, but still felt like I should give an accurate description of my experience using beststudenthalls. I did not appreciate the threats of legal action from the managing director, and want to emphasise that there is a separate service fee you have to pay prior to booking a room and paying an actual deposit.

Did not have a particularly good experience. I recommend that beststudenthalls clarifies that their “verified booking fee” is separate for the deposit to fully secure the property and non refundable BEFORE any students pay. They should also update their location and phone number on google in case people want to contact them directly. They should also look into improving their customer service as I cannot imagine why any representative trying to take me through the booking process should ignore my messages after failing to disclose that a fee is non refundable. And take a less inflammatory tone when speaking to customers who had a negative experience.