Used the site for a few months and maybe withdrew 3 times. Just seems like its near impossible to win on the casino, depositing over £100 to be left with nothing at all every time. Sportsbook was rest... Ver más
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Consulta las opiniones de los clientes
Account opened and verified successfully using ID. Took all my deposit with zero wins and not even a hint of a chance of bonuses. About 15 minutes after I made deposits I got an email asking for ba... Ver más
La empresa ha respondido
You will never see a win above your bet you will never see a bonus round they're definitely manipulating slots on here to pay out as little to zero as possible
La empresa ha respondido
Ok they don’t pay in the weekend which might be fair enough but they paid straight away this morning a wining over 2k. Apparently had my account verified with them a while back and was no need for ext... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Betnero UK
Escrito por la empresa
Join the Revolution of Betnero
Betnero is a premier online casino and bookmaker brand, known for delivering exceptional gaming experiences. With years of success in the Italian market, we are thrilled to bring our exciting platform to the UK.
Discover Our Casino Welcome Offer
Betnero online casino offers a 100% casino welcome bonus, doubling your first deposit up to £50, plus 50 bonus spins. New customers can claim this by using the bonus code NERO100.
The Sports Welcome Bonus
At Betnero, we promise you’ll never get bored if you’re a sports lover. We offer a 10£ Free Bet Welcome Bonus for new bettors and plenty of betting options. In addition, our Altenar-powered platform comes with great features such as special bets, multiple bonuses, and cash-out options.
JOIN US >
Freely Choose your Payment Methods
At Betnero casino, you can choose from a variety of payment methods to suit your convenience. Among many options, we support Google Pay, PaysafeCard, Skrill, PayPal, Neteller, and all the traditional bank debit cards.
Betnero = Customer Care
No more long waits or unanswered emails. At Betnero, you come first, and our team of professionals is always ready to assist you every step of the way.
PLAY SAFE, ENJOY THE EXPERIENCE
Información de contacto
Reino Unido
- info@betnero.com
- betnero.co.uk
Información importante
1,9
Malo
64 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Withdrawal of winnings not received
Withdrawal of winnings not received . Can't get through on live chat and email twice no response. Could be a sign the company is struggling so I wouldn't deposit people.
1 de octubre de 2025
Opinión espontánea
Respuesta de Betnero UK
Thank you, Alan, for sharing your feedback.
We want to reassure you that Betnero is in excellent shape and is actually becoming one of the most popular and growing brands in the UK, despite being a young company. The delays in withdrawals you experienced were due to manual verification procedures, which are required by law and implemented to increase player security. This process is different from deposits, which are automated. We communicated these delays to all our players with a notice on our website.
We have also submitted a request on Trustpilot for more details about your account, so we could assist you directly, but unfortunately, we haven’t received a response yet.
If you haven’t received your withdrawal, please get in touch with us directly at info@betnero.com, mentioning your account details, and we’ll be happy to resolve your situation as quickly as possible.
Thanks again for your feedback and for giving us the opportunity to clarify.
Regards,
Erika
Betnero Team
Really poor
Played and made a withdrawal. Requested documents four days ago and have heard nothing since. Told withdrawals are done in order, but this is not true as a fellow player had a withdrawal done within hours. Have sent numerous emails and had not one replied to. Really poor and still waiting for my money
30 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Thank you for your feedback, James.
We’re sorry for the delay and for any frustration this has caused.
We understand your concern about the order of processing: while our aim is to process withdrawal requests in the order they are received, additional account verification can sometimes affect individual cases.
We have reached out via Trustpilot for more information about your account, but have not received a response. If you are still waiting for your withdrawal, please email us directly at info@betnero.com with your situation, and we will prioritize resolving it for you.
Thank you for your patience and for bringing this to our attention.
Regards,
Erika
Betnero Team
No response and no withdrawal
I requested a withdrawal 2 days ago on the early hours of 29th September. It’s now nearly the end of today (2nd october) and I have not heard anything let alone receive my winnings. I got through to live chat yesterday by some miracle and I was told 1-2 working days, this time has been exceeded. They say it’s 48 hour maximum time for processing but it’s been closer to 72. I have been trying to access their live chat for 3 hours now and can’t get through, I simply get the automated message each time. No response via email too. I fear I may have been scammed after reading these reviews and their lack of communication. The person on the live chat yesterday told me which exact documents they require so I have sent these in (one of which they uploaded themselves). The person on live chat also told me I’d receive my winnings via e wallet (skrill) which Betnero say is a faster payout time, from instant to same day, which is also not true. I haven’t even got an update to say they’re processing my withdrawals. Nothing. I would like to know when, or if, I will get my winnings at the very least. I will update my review if I get my winnings.
Update: it’s now Friday and been 3 working days and still no response nor have I received winnings. The next working day is Monday so hopefully it is done by the end of today rather than making me wait all weekend and wiser till next week
Update 2: it’s now Tuesday evening and no sign of withdrawal. They want a verification call but that hasn’t happened yet. They finally replied to my email after a week but warned me if I email again they’ll close my case- how is that even allowed. I think it will be another week before I get an email, let alone withdrawal.
2 de octubre de 2025
Opinión espontánea
Respuesta de Betnero UK
Thank you for sharing your experience.
We understand how frustrating delays can be, and we sincerely apologize for the inconvenience caused. Over the past few days, we have posted a notice informing our players about delays in manual withdrawal checks, which are mandated by law and a crucial part of our online fraud prevention measures.
We also tried to get more details about your account through Trustpilot to intervene quickly, but unfortunately, we didn't receive the information needed to assist you further. Please rest assured that we are processing withdrawals as promptly as possible within the legal guidelines, and we appreciate your patience during this process.
Regards,
Erika
Betnero team
Update: Dear Customer, could you please share your account details with us at info@betnero.com so that we can investigate your case with our Customer Support and Finance teams? Thank you for your patience and cooperation.
The worst online casino ever so fast to…
The worst online casino ever so fast to tsje the money try get your winnings and they want your whole life info I told them to keep it I can't be bothered goin screen shit this find out we're i live 30 years ago hope no one uses this fake scamming shit
10 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Brett,
Thank you for sharing your feedback, and we are truly sorry to hear that you found the payment process difficult. At Betnero, like many other fully licensed casinos operating in the UK, we are required by law to implement a manual verification system for withdrawals. In some cases, this involves requesting additional documentation to prevent online identity theft and to ensure the security of all our players.
It’s important to highlight that these procedures may be more time-consuming when using a payment method for the first time. As you continue playing and using the same methods, the verification process becomes much faster and future transactions are processed more smoothly and quickly.
Regards,
Rick
Betnero Team
Stay well away…
All was fine until I had the audacity to have a win. Then it turned to hell. Long pending times, requests for every document under the sun (copy of my passport, photos of the card I used, bank statement, payslip) all for my protection apparently. It’s been 4 days since I made the withdrawal and sent the documents. Still waiting for it to be processed. Most places I gamble at takes an hour or 2 to process and send back. Appalling service. Will never be using them again and I recommend you don’t either.
30 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Greg,
We are sorry to learn you had trouble with our withdrawal procedure. This week, our processing times were affected by unforeseen delays, and we promptly notified players about the situation. I’m pleased to confirm that everything has now returned to normal, and any pending withdrawal requests have been addressed.
We hope this experience won’t put you off giving Betnero another try. We’d be delighted to welcome you back.
Kind regards,
Erika
Betnero Team
I have to give this site 5 stars waited…
I have to give this site 5 stars waited 2 days for my withdrawal after all the negative comments was worried but I got mine after 2 days.
I’ve just requested my second withdrawal which was within a day. Just requested my 3rd hope to be a quick as my previous. I will continue to enjoy playing in this site 😀
30 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Katie,
Thank you so much for your trust and for sharing your positive experience with us! We’re happy to hear your withdrawals have been processed smoothly, within the typical 48-hour timeframe.
Unfortunately, some negative reviews resulted from a technical delay that caused a backlog, meaning a few players had to wait longer than our usual 48 hours. This was an unprecedented situation, and we are confident it will not happen again.
We truly appreciate your continued support and look forward to rewarding your loyalty as you keep enjoying Betnero.
Best wishes,
Erika
Betnero Team
Joined on Saturday
Joined on Saturday, great site, great choice of games but 4 days later and still awaiting a withdrawal to be processed, account has been verified, same replies from chat team 1-2 business days. No further documentation needed, taking time as manually done. I would have give this site more stars as really enjoyed the games, layout and the ease of playing but the withdrawal process let's it down badly, so much so Im now considering leaving the site.
30 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Denise,
Thank you so much for your kindness and honest feedback.
We’re really happy to hear you enjoyed our games, the site layout, and found everything easy to use, it’s great to know you had a good experience with Betnero apart from the withdrawal wait.
We’re genuinely sorry that your payout took longer than expected. Even when accounts are verified, the last step for withdrawals is a manual check for security and regulatory reasons, and last week we had some unexpected delays.
We reached out via Trustpilot to request a few more details about your account, but haven’t received a reply. If you’re still waiting, please send us an email at info@betnero.com with your information so we can prioritize your case and help you as soon as possible.
Thank you again for trying Betnero and for taking the time to share your thoughts. Feedback like yours helps us improve.
Warm Regards,
Erika
Betnero team
The website is great but
The website is great, but the withdrawals are a huge problem. I've been waiting for my payment since Friday. I keep hearing that they're getting a lot of complaints, which I understand, but I've never really waited this long for a withdrawal. When I deposit money, it's instantaneous. Reading the reviews below, I'm afraid I'll be waiting a long time for my money to be paid out.
Update: After yesterday's message from live chat, I received information that it would be done by the end of yesterday, or today at the latest. However, I still haven't received any message, and the chat always returns the same results. It's sad that I have to wait so long and live chat can't help solve the problem. I hope it will happen today and my winnings will finally reach me. I'd like to continue using the site, but for now, I have doubts based on the current situation with winnings and how many people have the same problem.
Update: I received the money this morning. Thank you, despite the long wait.
29 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Joanna,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the recent delay in manual withdrawal checks.
This process is a necessary step we take to comply with legal requirements and protect our players. Generally, these verifications are completed within a maximum of 48 hours.
We are glad to hear you have received your winnings and truly appreciate your patience. We hope you continue to enjoy playing with us, and we remain committed to continuously improving our services.
Best regards,
Rick
Betnero Team
Don’t normally write reviews but felt…
Don’t normally write reviews but felt the need to. AVOID at all costs will do anything they can not to pay you I have been waiting for a week to be hit with more and more and most ridiculous documentation requests I have uploaded over 16 documents verified my identity and still won’t pay me avoid at all costs and save your money!
27 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Adam,
We are sorry to hear about the inconvenience you experienced over the past few days due to the slowdown in our manual withdrawal verification process. Please understand that this manual check is an extra precaution Betnero takes to ensure the highest level of security for all our players.
Extra documentation requests, like the one you mentioned, are typically only necessary in certain cases and usually during the initial stages of new user registration.
Thank you for your understanding.
Best regards,
Erika
Betnero Team
Withdrawal 3 days pending
Always loved this site and withdrawals have normally taken 24 hours but it’s
Now almost 3 days and my withdrawal is
Still pending which is
Not ok keep being told they’re
Processed
Manually and it’s taking time but 3 days for a withdrawal that’s crazy.
Will
Update once it has been received
23 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Sasha,
Thank you for sharing your feedback. We have passed your details on to our technical team, who have confirmed that your payment has been processed.
Each withdrawal request requires manual verification to protect our players' data, and this process can sometimes extend the usual timelines.
We look forward to providing you with the reliable service you have come to expect from us, and hope this experience will not affect your overall opinion of our site.
Kind regards,
Rick
Betnero Team
Just over 24 hours for a withdrawal but good otherwise
Been using the site for about 2 days now, Interface is good, markets are pretty decent (Football Betting)
My only gripe is that Paypal withdrawal on other sites are done within an hour or two. I have been waiting on a small withdrawal for about 14 hours now. All KYC completed.
If the withdrawal thing is a one off then I will return and add an extra star but as it stands I haven't managed to complete a withdrawal yet
Update - Approaching 24 hours since my first withdrawal request 1 of 5. Going by the reviews on here I have provided my KYC and hopefully the company isnt unnecessarily awkward with over use of documentation request. Futher update to follow
Update, All withdrawals processed in just over 24 hours. I will be continuing to use this site.
24 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi,
Thank you very much for your detailed feedback and for updating your review after your withdrawal was processed. We appreciate you taking the time to share your experience and for increasing your rating.
Your constructive comments help us learn and enhance our processes. While initial withdrawals may require more thorough checks for security and compliance, we strive to make each transaction faster, especially for our regular customers.
Please do not hesitate to reach out if you need any assistance or have further suggestions. We look forward to providing you with the best possible service in the future.
Regards,
Rick
Betnero Team
My Bet Nero Experience - Avoid This One
2/5 Stars (and that's being generous)
So I tried Bet Nero and honestly, it was a mess. Mixed feelings but mostly bad ones.
What Went Right
I actually won some money on sports betting, which was cool. The betting part worked fine and I had some decent wins.
What Went Wrong (Pretty Much Everything Else)
The Withdrawal Nightmare
This is where it all went downhill. Soon as I wanted to take MY money out, suddenly they need to "verify" my account. Of course they do. When I was putting money in? No problems at all, come right in!
Lies About Timing
They told me 1-2 working days for verification. Got my money after 3 days. Not the end of the world but why lie about it?
Crazy Document Requests
They wanted everything - photos with my bank account, bank statements, payslips. Like, seriously? All this just to get my own winnings? It felt way over the top and honestly a bit sketchy.
I'm Worried About My Info
Now I'm sitting here wondering what they're gonna do with all those personal documents I sent them. That's not a good feeling to have after using a betting site.
24 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi,
Thank you for sharing your feedback. We want to reassure you that the documents and information you provided are completely safe and always handled in line with UK gambling license regulations, which are very strict and designed to protect players.
While we completely understand how frustrating it feels to face extra checks when withdrawing your own winnings, the reason we have to be so careful is that withdrawals must go only to the verified account holder. This step is there to protect players from fraud or online identity theft, which sadly are real risks nowadays.
We are truly sorry if the process and small delay made you feel uncomfortable about your data or discouraged from playing with us. Please know that our intention is to protect you and all our players. We really hope you’ll give us another chance to show you that your trust and security are our top priorities.
Warm regards,
Erika
Betnero UK
Literally can’t fault it
Literally can’t fault it. The game I play regularly on other sites, played the same and nothing looked suspicious while playing it on betnero. Deposit £50 got to £200. Requested withdrawal last night and it was in my bank for half 8 this morning. So nothing but good impression from the get go.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi Nicholas,
Thank you so much for your feedback.
We’re really glad to hear that everything went smoothly, from playing your favorite game to the quick withdrawal process. It’s great to know your experience with Betnero has been a positive one from the very start.
Best regards,
Erika
Betnero Team
I just went on the betnero site and it…
I just went on the betnero site and it wasn't straightforward to find the terms and conditions. Eventually I found them and when I clicked on the horse racing it didn't appear to have any UK racing on it. It did have Irish racing along with USA and a few other countries.
Sister sites include luckymate and winomania, I only mention them as many sites don't like duplicate accounts.
Early days in the UK market and this site does have a UK gambling licence which gives some protection to players.
I noticed on the other reviews that documents were requested immediately. Under UK gambling commission regulations a £2000 gambling threshold when reached would make it compulsory to request documents. If documents are being asked when little amounts have been deposited or requested withdrawals then this site might not do very well.
18 de agosto de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi Rob,
Thank you for your detailed feedback and for taking the time to share your experience with us.
We appreciate your comment about the difficulty in finding the Terms and Conditions. We will pass this information to our Content Team to ensure these are easier to locate in the future!
Regarding the racing markets, we continuously work to expand and improve our offerings, including UK racing coverage, so your observation is helpful for our ongoing updates.
On the verification process and document requests, while it may feel like a lot, these procedures are in place to prevent fraud, ensure payments go to the rightful account holder, and meet anti-money laundering obligations. Note that we request the verification once only per payment method, it's not something happening at each withdrawal.
Thanks again for your insights and for helping us improve.
Best regards,
Erika
Betnero Team
Harsh with scatters minimal payout i…
Harsh with scatters minimal payout i suppose it the way bookies make there money slots you cant expect to win all the time but with slots dont expect anytime has the payout system favours bookies in long run money making machines your site is harsh with payouts and hardly any scatters
5 de agosto de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi Ian,
Thanks for your feedback and for trying Betnero!
Like all online casinos, our games come from licensed providers and work on a random, fair system. Slots are games of chance, and the casino’s edge is usually quite small compared to what players get back.
We appreciate you giving us a try and hope you’ll have a better experience with us in the future.
All the best,
Erika
Betnero Team
Just done me £1000 iv played some bad…
Just done me £1000 iv played some bad sites over the years but this is shocking the slots are heavily rigged. how do random games no your balance is getting low dead spinning like crazy no scatters to be seen then your about to bust and it's tease after tease then a little top up then dead again multiple slots doing the same thing deposit after deposit seems the longer you play the worse they get how is that random why is Ukgc allowing this cheating
2 de agosto de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi there,
Thanks for sharing your thoughts and for playing on Betnero!
We understand that losing money can be frustrating. However, because our site operates under a strict UKGC license, all slot games are regulated to ensure fairness and transparency. This means the chances of winning don’t change based on how long or how much you play, the outcomes are always random and unbiased.
We hope this helps clarify things and that your future sessions with us will be more enjoyable.
Best regards,
Erika
Betnero Team
There is better out there
Honestly just to withdraw there is verification up on verification even had to answer phone calls from them. Your a silly casino not a bank stop calling people to verify 😂 one ID check should be fine why you need pictured of bank accounts with transactions. What kind of shady shit you doing behind the closed doors.
Edit: your not a bank no one is going to defraud you 😂 your a casino stop acting like some important goverment organisation. In fact I will go down a star. Just because you replied the way you did
13 de julio de 2025
Opinión espontánea
Respuesta de Betnero UK
Dear Fred,
We are truly surprised to hear that you view these checks as suspicious, rather than appreciating them as necessary legal steps designed to prevent fraud and identity theft online. Unfortunately, these issues are all too common on unlicensed gambling sites, but at Betnero, we take compliance seriously to protect our players.
Please note that direct phone calls are used only in extreme cases and are not the usual practice.
We kindly ask you to reconsider the importance of these verification processes and encourage you to always play safely and responsibly with licensed operators.
Thank you for your understanding.
Best regards,
Rick
Betnero Team
Scammers!!
Scammers!!! No one game no give bonus scatter!!! AVOID
17 de junio de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi Diana,
Thank you for your feedback and for trying Betnero!
While some slots offer better scatter features than others, slots are ultimately games of chance. The results are unpredictable and are always supervised to ensure fairness by the UK authorities.
We hope your experience improves and you enjoy playing with us.
Best regards,
Rick
Betnero Team
Respuesta de Betnero UK
Hi Ricky,
We’re sorry to hear that you didn’t have a good experience with us. We would appreciate it if you could share more details about what went wrong so we can find a solution for you and continue to improve our services.
Thank you,
Rick
Betnero Team
Poor
Poor, signed up with deposit referral code for free bet after first bet and didn’t get any free bet after it settled and didn’t respond to email. Avoid.
7 de junio de 2025
Opinión espontánea
Respuesta de Betnero UK
Hi Mark,
We’re sorry to hear you had issues redeeming your free bet. If you did not receive a response from our customer care, it was likely due to a technical problem. Please contact us directly at info@betnero.com so we can review your case and find a solution for you.
Thank you for your patience,
Erika
Betnero Team
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