Customer service is lacking
I order a free harness, mystery box and my pets name fr the harness. After I got them to taker off the premium products they make you go through when ordering. I never heard back with regard to my original order. I pretty much lost count of the emails sent to them regarding where my order is, i did get one response and they blames it on the “overwhelming” demand for the product. According the to tracking number there has been no movement on my order. I will be a month soon that i placed this order and once it hits that make i will attempt to cancel the order. Very disappointing. Will never order or recommend this company again.
PawlyLab Co.
ORDER #21680
You have received a refund
Total amount refunded: $54.90 USD. It may take up to 10 days for this refund to appear in your account.
Order summary
No-Pull Harness [Free Today] × 1
Red / S (15-25 lb)
Free
FREE Mystery Dog Box × 1
Free
Custom Name Patch × 1
$8.95
Upgrade To The Premium Harness (Less Rubbing) × 0
Removed 1 of 1
$0.00
Premium Bungee Leash × 0
Removed 1 of 1
$0.00
Subtotal
$8.95
Shipping
$15.95
Taxes
$0.00
Total
$24.90 USD
Visa (ending in 3220)
$24.90
Visa (ending in 3220)
$29.95
Visa (ending in 3220)
$24.95
Refund
Visa
-$24.90
Refund
Visa
-$29.95
Refund
Visa
-$0.05