Thank you for your review. We value all feedback, positive and negative. We are sorry to hear that Better Proposals didn’t work the way you expected.
Just to clarify, Better Proposals does integrate with Zoho CRM. Our direct Zoho connection lets you search and pull Zoho contact details into Better Proposals when creating a proposal, as explained in our documentation: https://help.betterproposals.io/en/articles/1822494-integrating-zoho
For more advanced workflows, including proposal created, sent, opened, or signed triggers, this integration is available through Zapier.
You can read more information about what's possible via Zapier here - https://zapier.com/apps/better-proposals/integrations/zoho-crm
That said, it sounds like you expected a deeper native two-way CRM sync inside Better Proposals itself, and that’s fair feedback. If you can recall any marketing material or articles that didn't accurately reflect what the Zoho integration is capable of, please forward any relevant links to our support team, and we'll get that looked into right away.
Our product team is always working to improve integrations, and we’ll take this feedback into account as we continue to improve the Zoho integration.