Bettybasics Opiniones 

I won't be shopping with Betty Basic again. For my $69 purchase + $10 delivery. $10.90 for a return label, my refund was $58.02. A total out of pocket of $20.98. No thanks, never again

Thought I'd share my recent experience as a warning to others. I ordered a dress that was advertised as 100% cotton but the dress I received looked the same as on the website but was 100% polyester. I emailed them and they said I can return it and get a refund. I noticed the dress still advertised as 100% cotton which annoyed me as maybe someone else had let them know of the error before me but they didn't update the website which led to me wasting my time on this purchase. I emailed them to tell them to update their website, I asked for a compensation for the experience which they offered me 10% but only on full priced items. I returned the dress but noticed 10 days later I still hadn't received the refund so I emailed them again. Before I emailed I checked the website to see if they had updated the dress, which they had but they are now selling the polyester dress for the same price as what they were selling the cotton one. After I emailed them they gave me back my refund... Very disappointing experience and I won't be buying again from them

Be very careful with this company. I have been waiting 5 weeks for a refund on a returned item that was too big. Multiple emails and promises and nothing.
Beginning to wonder if there is an insolvency problem.

Be careful. I think there might be some financial problems. Daily emails no response. Took three weeks to get a refund of just $200. No telephone no they ignore emails. I sent emails every day hoping to annoy them. While I have received my refund they said they had still not processed my returns

Ordered over 10 days ago, no update on progress - no reponse to emails!

Extremely disappointed with customer service with my last purchase of 25/11/25, still not received, with no explanation. Still no response to my online query of 12/12/25. No option of actually speaking to someone, just direction to lodge online query, with advice a response will be received within one business day. Appalling customer service

Great website, products are very good quality
I purchased the long sleeve tops in cotton and bamboo
Love them all but the bamboo ones are super soft
Delivery next to none, easy exchangeActually sent me the products before receiving the original
Super Trustworthy
Love Australian sites