Bettywins Opiniones 574

Respuesta de Bettywins

4 jul 2025

Hi Juan,

Hope you are well and safe,

Unfortunately, we have not yet received the necessary login details, which prevents us from thoroughly reviewing your account and addressing your concerns.

Having access to your account would allow us to investigate the issue in detail and provide you with accurate information. Without these details, it is difficult for us to offer a proper resolution. We believe it’s important to clarify the situation, not only for you but also for other players who may have similar concerns.

We appreciate your cooperation and look forward to assisting you further once we receive the requested information. Thank you for your understanding.

Best Regards
Daniel Levy
Bettywins Management

Respuesta de Bettywins

17 abr 2025

Hi JuanC,


Hope you are well and safe,


Thank you for reaching out to us, and we appreciate the opportunity to address your concerns regarding your recent experience!

Upon checking the account with the provided login information, we found that you played with the 50% deposit bonus, which has almost no rules, on your deposit of $50.01 made on the 5th of April.

After completing the wagering requirements for the used bonus, you started playing the progressive slot Aztec's Millions (637 bets) and won $1,925.00 by playing that restricted game.

The rules for your bonus were:

- Wagering: 1x Deposit + Bonus
- Max Cashout: NONE
- Min. Deposit: $20
- Max bet per hand: None
- Allowed games: Non-Progressive Slots Only (excluding 777)

Unfortunately, due to a gameplay violation, all winnings of $2,400.00 made using the mentioned bonus were voided in accordance with the Casino rules. However, as an exception and to give you a fresh start, the original deposit of $50.01 was returned to your balance.


https://bettywins.com/terms-and-conditions

7.2. WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES, or MATCH BONUSES

c. Tournaments, Progressive Games, 777 slot or any Live Dealer games cannot be played with casino bonuses unless stated otherwise.

e. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided.

Despite the terms for the available bonuses being clearly presented for players to view on their accounts, our system also provides a warning message during wagering as a reminder to continue following the bonus rules. Additionally, another warning regarding progressive games is displayed in the form of labels, so players can distinguish between progressive and non-progressive games.

Please make sure to follow both the bonus and general rules in the future to avoid having your winnings voided, as was the case here.


Thank you for your understanding and cooperation!

Best Regards
Daniel Levy
Bettywins Management