BeValued Opiniones 

229
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service! Staff from Be Valued were knowledgeable and helped answer my queries on choosing a new fridge. Ordered, delivered and fitted by AO, two days later. Old fridge recycled and packagi... Ver más

Valorada con 4 estrellas sobre 5

After tool theft covered by LV is was passed to BeValued , I checked the reviews and thought here we go, more hassle I found the online application worrying ,difficult to get your point over and... Ver más

Valorada con 1 estrellas sobre 5

Finally received settlement after a month of what can only be described as extremely painful. Part of my home insurance with AXA had been subbed out to BeValued and from day 1 the experience was hor... Ver más

Valorada con 5 estrellas sobre 5

BeValued dealt with my claim 100-50-352937 They were absolutely exceptional from start to finish and no job was too big for them. They helped me out beyond my expectations and Matthew was brilliant... Ver más

Información sobre la empresa

  1. Aseguradora

Escrito por la empresa

BeValued specialises in the professional management of contents insurance claims. We combine the knowledge and expertise of our product specialists, the care and empathy of our claims handlers and our cutting-edge technology to deliver an exceptional claims experience for all policyholders.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

229 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(229)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful and friendly staff

Very helpful and friendly staff. Amy went above and beyond to help us sort out the model we needed.

23 de mayo de 2024
Opinión espontánea
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Respuesta de BeValued

Thank you so much for your wonderful feedback! We are thrilled to hear that you had a positive experience with us and will ensure Amy is notified of your kind comments.

Valorada con 5 estrellas sobre 5

Great company. Quick and efficient

The advisor I spoke with was friendly and professional. Very clear, quick and efficient. 10/10 for service

28 de mayo de 2024
Opinión espontánea
Logotipo de BeValued

Respuesta de BeValued

Thank you so much for taking the time to complete a Trust Pilot survey and for giving us a perfect 10/10! We are thrilled to know that you had such a positive experience with us.

Valorada con 5 estrellas sobre 5

Easy, Efficient, Speedy and Painless - with friendly staff!

I can't remember the last time we had to claim on insurance so I wasn't sure what to expect but I have to say that the whole experience was made easy and efficient by your staff. It was all explained well and the people we dealt with were informed and responsive. Thanks for making our claim so pain free!

24 de mayo de 2024
Opinión espontánea
Logotipo de BeValued

Respuesta de BeValued

Thanks for the wonderful feedback and we are thrilled that we made the experience seamless for you.

Valorada con 5 estrellas sobre 5

Excellent Experience 👍

Mathew ensured that I have had a pleasure experience whilst trying to selecting a new Laptop. Excellent experience 👍 Claim Reference : 2446979

24 de mayo de 2024
Opinión espontánea
Logotipo de BeValued

Respuesta de BeValued

Thank you for the lovely feedback, we will ensure Matthew is aware of your comments.

Valorada con 5 estrellas sobre 5

Claimed for a lost Camera lens

Claimed for a lost Camera lens through my insurance company within 24 hrs Albert from Bevalued contacted me very helpful and professional.
Within the next 24 hrs i had a settlement offer which i excepted and I'm now looking forward to my replacement lens.
Big thank you to all involved.

16 de mayo de 2024
Opinión espontánea
Logotipo de BeValued

Respuesta de BeValued

Thank you for taking the time to provide such lovely feedback, we will ensure Albert is made aware.

Valorada con 5 estrellas sobre 5

Very efficient and courteous.

Very efficient and courteous.
Great service

15 de mayo de 2024
Opinión espontánea
Logotipo de BeValued

Respuesta de BeValued

Thank you for your kind comments, we are pleased to hear that you received such great service!

Valorada con 5 estrellas sobre 5

Claim for lost phone handled for Aviva

Claim for lost phone handled on behalf of Aviva.
Super polite and friendly (perhaps a little overdone!) which is very refreshing these days.
Concluded with reasonable speed. It could have been faster - it took a week which is quite long in the context of a mobile - nevertheless not bad at all.
When I heard the Aviva claim would be handled by a third party, I was a bit apprehensive. That was misplaced.
BeValued performed very well - and I got a fair result pretty quickly. I’m happy!

15 de mayo de 2024
Opinión espontánea
Logotipo de BeValued

Respuesta de BeValued

Thank you for the kind comments, we are glad we were able to overcome any apprehension for you!

Valorada con 5 estrellas sobre 5

Damaged camera

I damaged my camera at home and decided to claim on my AXA home insurance. (2444845)
The process was quite straightforward and a video interview carried out to determine the facts of the matter.

The claim was passed to be valued to resolve. Collection of the faulty camera was quick and easy, including a secure plastic packing container which saved hassle finding suitable material to ship, to the assessor. Within a few days the assessment was passed to the insurer.

It took a few days for AXA to agree to settle the claim but as soon as that was done, be valued contacted me again explaining the next steps.

Process was handled in an efficient way and all of the people that I have spoken to (or video conference) have been friendly and sympathetic to my situation.

From start to finish it would’ve taken a little under three weeks including a public holiday but I also delayed it by a week - asking not to have the replacement camera shipped to me during my holiday period.

All in all a good process but obviously better if I hadn’t damaged my camera!

14 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Handled claim quickly and efficiently

Handled claim quickly and efficiently. Friendly, polite and professional. Shannon and Albert were very helpful. Had a call the same day as handed over from the insurance company. Item pickup was arranged quickly and replacement agreed and ordered within the same week. Happy with service provided.

9 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This was such a good…

This was such a good experience.....everybody I spoke to were professional and polite. The link to ao for the replacement glass hob was so easy and it was delivered the next day. Reimbursement for the cost of fitting was very prompt and infact Bevalued chased me up as they wanted to pay me! Special mention for Meg and Amy...both so pleasant to deal with.

9 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick & easy claim settlement

Despite the mixed reviews here, I have a had a very positive experience. Part of my insurance claim for stolen luggage with M&S/ Aviva was passed through to BeValued.

BeValued called within 2 hours of this pass through which I missed. I called the number that was left and after a 20 minute call, BeValued agreed with our valuations and offered a cash settlement. I'm promised this will be deposited within 2-3 days - will update if not received. Great and efficient experience

9 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Doing everything to not pay out

Between them, BeValued, RSA and Sedgwick seem to conspire to deliberately introduce delays and confusion into the claims process, each blaming the other for the lack of progress in my claim following a burglary that has now stretched on for five months.

7 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent attention to detail

We had a break in and burglary at home and our two lightweight e-bikes complete with bike computers and panniers containing various items were taken.
We phoned Aviva to report the burglary and claim on our house contents insurance and were told to start an online process with them (which we did).
I’m not sure what the purpose of the Aviva online system was as we were immediately passed to Cammi at BeValued who dealt with everything very efficiently from the first phone call. We emailed her all the receipts and descriptions and photos of the items stolen and within a few days (and a few emails and phone calls from Cammi) she had a settlement offer for us. We were very impressed with the speed with which she sourced us replacement bikes, as we had thought we might be without them for several months. We’d also thought we were going to have the difficult process of finding everything ourselves.

It was quite a stressful time as we were about to go away and on top of everything else we needed to secure our home before we left.
Cammi, with her clear calm communication about the process and timeframes, made that process a lot easier for us. The service from Cammi at BeValued was excellent with swift, efficient and supportive friendly responses. Ref: 2443928

12 de abril de 2024
Opinión espontánea

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