B Free Australia Opiniones 

57
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Don't BUY! Have changed sizing (Magic Shaper Tank), quality of item, length & sizing - Often send the wrong garment. Have 15 and no 2 are the same. Complained and they sent a refund and told me i coul... Ver más

Valorada con 1 estrellas sobre 5

I bought a size small strapless breastfeeding bra and the sizing was terrible. It was so tight and suffocating, definitely smaller than XXS. Yet the cups were DD size. The quality and packaging was li... Ver más

Valorada con 5 estrellas sobre 5

Amazing quality and comfort I’ve had a really positive experience with B Free Intimate Apparel. The products are beautifully made, comfortable and feel great to wear. I was especially impressed wit... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased multiple items from the 100% cotton range, including high cut underwear, long pants, long sleeves, and tank tops. I am absolutely in love with these pieces. The Cotton range has... Ver más

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

B Free Australia is an apparel and intimates company based in Melbourne. Our brand value involves creating create comfortable, quality intimates that meet the needs of the everyday woman. Our products are based on what women truly want - flattering, comfortable pieces that are essential in any wardrobe. We achieve this by investing in creating the perfect basics based on customer feedback and through extensive fittings anf wear trials on women of all sizes and body types.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

57 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 11% de las opiniones negativas

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Todas las opiniones

(57)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

New Favourite Everyday Bra

I bought the Long Line Spaghetti Strap Bralette. Love it! It makes the girls look good, the super wide band sits comfortably and probably my favourite thing about it. It's definitely something I would wear everyday, feels like it would be great to wear for light exercise, like a walk. Great product to sleep in as well. I think I might need to buy more, one definitely isn't enough! <3

28 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Inferior, incorrectly sized products

Dreadful quality products. I bought a crop Top Bra that it physically took the skin off me it was so rough. The material was akin to sandpaper, some sort of cheap nylon that literally hurt to touch. When I complained they redirected me to a sight that said that I hate to pay to have it returned as they didn't include any return details in the package. Then they had the audacity to send me more promotional rubbish with a $10 voucher included! Appalling!

18 de marzo de 2024
Opinión espontánea
Logotipo de B Free Australia

Respuesta de B Free Australia

Hi Kerry,

We're truly sorry to learn about your recent experience. At B Free, our mission is to offer comfortable everyday solutions, and made using luxurious fabrics. It's disheartening to hear that you found our fabrics to be rough, as this isn't a concern we've encountered before.

We understand that the matter was settled via Paypal. If this is not the case, would you mind reaching out to us via email at contact@bfreeaustralia.com.au and providing your order details? This will enable us to delve deeper into the matter and work towards a resolution that satisfies you.

Thank you for bringing this to our attention, Kerry. We're committed to ensuring your satisfaction and look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

THE SAGA CONTINUES WITH Bfree

The saga continues with Bfree. It could be interpreted as a joke if it weren't for the fact there's nothing "free" about this company. $10 to return substandard intimate apparel so small it's obviously Asian sizes and then charged an additional $10 postage for a still tiny inferior garment. Upon sending the item back I've been attempting to contact customer service for well over a month and I'm ghosted both by email and on the site itself which in my opinion is a drop shipping company. I have a friend who ordered what suspiciously appeared to be the exact items from TEMU. I was promised a refund on both the items, bra and shorts, and if the issue isn't resolved soon I'm taking the matter to the relevant authorities

11 de enero de 2024
Opinión espontánea
Logotipo de B Free Australia

Respuesta de B Free Australia

Hello,

Firstly, we want to clarify that we are not a dropshipping company. This information is readily available on our website and can also be verified through a quick search on Google.

We understand that finding the perfect fit can sometimes be challenging, which is why we offer hassle-free exchanges or store credit with no expiry date.

In our commitment to providing a seamless experience, we offer an easy-to-purchase return label for $10 to simplify the returns process for our customers. This convenient option saves you the hassle of arranging shipping on your own. Furthermore, to demonstrate our dedication to your satisfaction, we cover the cost of sending your exchange, meeting you halfway in the process.

We want to assure you that we have been actively responding to your emails. Upon reviewing your account, we have identified that there might have been some oversight in following our initial email instructions, leading to miscommunication regarding the status of your return. We sincerely apologise for any inconvenience this has caused.

We are dedicated to ensuring that your experience with us is smooth and satisfactory.

Valorada con 1 estrellas sobre 5

Do not buy from this lot!

I purchased a Bra and was very disappointed in the quality. You have to remove the pads and hand wash separately. ALso the pads are very poor quality and twist and snag in their pouches, and dont add a jot to decent shape. The sizing is poor ( smaller than expected). Clicked on the Returns link only to find no refund, just another product or a store credit AND A $10 INVOICE to get the return address as a sticker, What !! Returns are a customer right!! Let alone paying for them. Shocking gouging, yes I know your returns policy is in small print at the end of the returns link, should one find it. I just assumed the right to a refund as so many of my suppliers offer.

5 de febrero de 2024
Opinión espontánea
Logotipo de B Free Australia

Respuesta de B Free Australia

Hi Margaret,

Thank you for your review. We have received your email and we have replied to you the very next business day to help provide clarification on your concerns.

In regards to our returns process, we meet you halfway by offering FREE standard shipping to send your exchange parcel to you. Please note that although we do charge $10 for providing an Australia Post return label, this service is designed to save you a trip to the post office and ensure a quick and seamless return experience. As customer satisfaction is of high priority to us, we absorb the admin costs of processing and handling returns without any extra fees.

All this information is readily available at the top of our Returns Policy, ensuring that our customers can make well-informed decisions with ease.: https://www.bfreeaustralia.com.au/pages/new-returns-policy

I am genuinely sorry to learn of your disappointment with the bra, though it's regrettable that this concern wasn't conveyed in your previous email. Our seamless and wirefree bras are constructed to offer a flexible fit for ultimate comfort.

Due to its stretchy nature, this is best worn on the loosest hook so you have room to adjust when the bra naturally stretches out over time. If you are happy with the cup size, some of our customers have found it helpful to pair this with an extender to help add room when still new.

Since we haven't received any further communication from you, please don't hesitate to reach out to us at contact@bfreeaustralia.com.au. We're here to assist you and address any lingering concerns you may have.

Valorada con 1 estrellas sobre 5

Terrible

Terrible. Beware that sizing is inaccurate. The stick on bras I purchased were much smaller than they advertise. There is absolutely no way a larger breasted person can wear these. Absolute rip off given that they do not refund for stick on bras. I understand that they can’t exchange this item for hygiene reasons but the product isn’t fit for purpose based on the ridiculous size system. Don’t waste your money or your time.

23 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waste of money

Poor cut, no support, distance between shoulders and armpits huge. Would have given 0 if I could.

1 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Received faulty bra, didn't get a refund

Bought their wireless minimiser lace bra, washed it once and the lace snapped in multiple places throughout but because it had been almost two months since I received the bra all I got was a discount for 15 dollars. Really says something that they don't believe their own bras should last longer than 2 months without significant damage. Added with the fact that the size chart isn't accurate and having to send it back is up to the consumer to pay for. According to the size chart I was fit for their size L/XL but it was much to large to the point it didn't minimise at all. Even with the "correct size" I still have spillage on the top so the fits up to an F is definitely false as I'm an E cup. Overall wouldn't recommend, not worth the hassle especially with no money returns on top of all the faults. The fact there's not one, one star review or even a two star review also makes me suspicious.

Update to reply to company feedback: The lace isn't broken at the edge but throughout the middle which can be seen in the photos. Trimming isn't an option I'd have to rip off the entire lace panel. Wear and tear shouldn't happen after a few wears and a single wash. I've never seen this happen to any of my lace or delicate garments before even after owning for a much longer time. A 15 dollar coupon isn't helpful as I would not want to purchase another bra that will break so quickly with not option to refund and if the size chart was not accurate for my first purchase who's to say it would be accurate for the next. It adds up quickly to pay shipping for every return even if the fault is not the customers.

8 de septiembre de 2023
Opinión espontánea
Logotipo de B Free Australia

Respuesta de B Free Australia

Hi Jasmin,

We appreciate your feedback regarding your recent purchase and we apologize for the issues you've encountered and would like to address your concerns.

We've thoroughly examined the photos you provided and determined that the lace fraying is likely due to wear and tear. We recommend lightly trimming the frayed edge and taking care not to cut too close to the edge.

Fraying of the lace is uncommon feedback for us, it can occur when another item that has a rougher feel has rub against in when washed in the same lingerie delicates bag. It can also be influenced by the texture of clothing worn over the bra. Although not a manufacturing fault, we've offered you a $15 discount as a gesture of goodwill to ensure your satisfaction.

We understand that the sizing based on our chart did not align with your expectations. Our size chart is the result of extensive fittings and wear trials. However, personal preferences and differences in bust shape can affect fit. To address this, we offer hassle-free exchanges and store credit with no expiration date. As a small business, we request customers to cover the return shipping cost, but we meet you halfway by providing free shipping for the replacement item. We appreciate your understanding that, as a small business, we must balance providing free returns with competitive pricing and free shipping.

Your feedback is invaluable to us as we strive to improve our products and services. We're committed to ensuring every customer has a positive experience with us. Please reach out if you have further questions or concerns. Thank you for shopping with us at B Free, and we hope to serve you better in the future.

Valorada con 3 estrellas sobre 5

Unethical Returns Policy

I am giving three stars for two reasons; I did really like one of the bras I received, it was very comfortable. The compression bras, however, were awful for a larger chest size. As soon as I tried them on I realised they weren’t suitable and I contacted BFree to request a return so I could purchase another elsewhere. Lo and behold, they do not offer refunds, only store credit or exchanges. This goes against Australian consumer law. After a long discussion and several follow ups, I ultimately did end up receiving a refund for those compression bras, which is the second reason I gave a higher rating. BFree were very reluctant to give me a refund and I had to threaten escalation to the ACCC before they agreed. I would encourage BFree to align their business policies with Australian Consumer Law otherwise I don’t foresee their business succeeding long term. I won’t be a returning customer for concern of future purchases not being suitable for my body and not being entitled to a refund.

30 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love my B Free purchases!

One of my favourite items from B Free is their Cushion Padded Strap Wire Free Nursing Bra.
I bought a size M/L and they hold me in so well, super supportive even without padding or wires!
I loved the black so I had to get the cream colour as well!

Highly recommend there wire free bras, I live in them ☺️

5 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

A consumer right is a refund

A consumer right is a refund. Bfreeaustralia begrudgingly - after many hoop jumps - provide a refund and even then, they keep a percentage of the refund for their costs. I call that ordinary.

15 de junio de 2023
Opinión espontánea
Logotipo de B Free Australia

Respuesta de B Free Australia

Hi Sonia,

We understand that your recent experience with our refund process may have left you feeling frustrated, and for that, we sincerely apologise. Our Returns Policy is readily accessible on our website, and we would like to take this opportunity to provide some clarification on certain aspects that might have been misunderstood.

In cases where the garment received is faulty, we do provide refunds as a part of our commitment to quality assurance. For instances of change of mind, we provide the option of easy exchanges or store credit with no expiration date.

In light of our decision to issue a refund despite your ineligibility under our returns policy, a small fee has been applied. This fee is intended to account for the costs associated with the refund process, encompassing administrative expenses and transaction fees. Your cooperation and comprehension in this matter are valued.

If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team at contact@bfreeaustralia.com.au.

Once again, we appreciate your understanding, and we're committed to using your feedback to serve you better in the future.

Valorada con 5 estrellas sobre 5

B Free's 100% Cotton Range is Amazing!

I recently purchased multiple items from the 100% cotton range, including high cut underwear, long pants, long sleeves, and tank tops. I am absolutely in love with these pieces.
The Cotton range has exceeded my expectations. The combination of comfort, softness, versatility, and the ability to mix and match colors has made these garments a staple in my wardrobe. Whether I'm lounging at home or getting a good night's sleep, these pieces make me feel amazing. I highly recommend :)

1 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Game-Changer for Cold Days

I recently purchased the thermals top and bottom set, and I must say, it has completely changed the way I approach chilly weather. As someone who is constantly cold and needs multiple layers to stay warm, this set has been an absolute game-changer for me. It's so incredibly effective that I no longer need to pile on layer after layer just to stay comfortable.
Considering its high quality, the softness of the fabric, and exceptional warmth, the price is more than reasonable! I personally purchased the classic black and the vibrant Jade, I cannot recommend these thermals highly enough. It's an absolute winner for anyone who, like me, is always cold and in need of extra layers.

6 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Most comfortable bras

After covid I can’t go back to underwires and wanted to invest in some really nice quality bras. BFree’s bamboo padded bras are just the best. So comfortable and supportive and gives a nice shape. I also love the matching bamboo high cuts and colour range. They cater for a huge range of sizes too so there is something for everyone.

1 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extremely disappointed

Extremely disappointed. This company makes so many false claims in their advertising about the sizes the bras cater for. It’s absolute rubbish. They are not suited to large breasted women. They post supposed legitimate reviews from customers however as soon as I posted an honest review about my experience it was deleted & I was blocked! How can you trust the reviews from a company that does that? If you have to return because the item doesn’t fit the size guide that they provide they actually charge you a fee! You still have to pay the shipping costs to return & an extra fee on top! Their customer service is atrocious. I emailed a question about sizing before I purchased which they never answered, that should have been my first clue not to trust them.

24 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can’t praise them enough

I can’t praise them enough. I hadn’t worn a bra in twenty years due to my weight and lack of confidence. I tried their bras and omg the difference. They’re quality and they package everything in a lovely way. Very very happy.

16 de abril de 2021
Opinión espontánea

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