The wardrobe did arrive damaged but they did amazing in sorting it out and I had new panels arrive in a few days. We was really grateful for the prompt response .
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Consulta las opiniones de los clientes
Terrible service. Sent tv cabinet that was damaged. Sent another one, damaged again. Quality is terrible. Asked to return for refund. Arranged for pick up Wednesday. They said they try To pick up Tu... Ver más
Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Ver más
La empresa ha respondido
When our small sideboard arrived, there were two of piece number 6 when one of them should have been a piece 5. My heart sank as I’d seen other reviews of people having communication problems. However... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Montaje de muebles de kit
- Tienda de mobiliario para jardín
- Tienda de muebles para dormitorio
Sobre Big Furniture Warehouse
Escrito por la empresa
Big Furniture Warehouse
Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Why Shop with us?
Free Shipping on ALL Orders to UK Mainland
Loyalty Scheme
Affordable Prices
Pre-Order on New Ranges
Key Worker Discounts
Collaboration Opportunities
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Visit Big Furniture Warehouse
Información de contacto
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, Reino Unido
- support@bigfurniturewarehouse.com
- bigfurniturewarehouse.com
Free Shipping to UK Mainland
4,1
Muy bueno
2 mil opiniones
Invita a los clientes a opinar
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Grand..decent furniture and sturdy when…
Grand..decent furniture and sturdy when put together👍…all good
17 de agosto de 2026
Respuesta de Big Furniture Warehouse
We're glad to hear you're happy with your new furniture.
Thank you for your review Jim, Its much appreciated!
Kind regards,
Big Furniture Warehouse
New unit
Love the item even though had a part misding but did send it me promptly the only thing im not sure i like is the brown tape at the back where the 2 back panels meet its not very secure at all and keeps coming off could of done that better im not happy with that at all but the unit itself is lovely
17 de agosto de 2026
Respuesta de Big Furniture Warehouse
Hello Julie,
We're sorry to hear your item arrived with a missing part, we're glad we resolved this promptly for you.
We have taken a look at the assembly instructions for this product to understand how the backboards are fixed. If the tape is no longer sticky, any adhesive tape should be suitable for the back panels as these can't be seen.
If you have any further issues, please don't hesitate to get back in contact.
Kind regards,
Big Furniture Warehouse
My bedroom furniture
My. Granddaughter built my chest of drawers and two bedside cabinets. I am delighted with them. They have plenty of room and sturdiy
21 de agosto de 2026
Respuesta de Big Furniture Warehouse
We're glad you're happy with your new furniture Janet.
Thank you for taking your time to leave a review, it is much appreciated.
Kind regards,
Big Furniture Warehouse
Respuesta de Big Furniture Warehouse
We're glad you're happy with your new furniture.
Thank you for your review!
Kind regards,
Big Furniture Warehouse
Respuesta de Big Furniture Warehouse
Thank you for your review Nicola!
Kind regards,
Big Furniture Warehouse
Ordered garden furniture at the end of…
Ordered garden furniture at the end of July, first delivery had 1 of 3 items, 2 weeks later 2nd box arrived a week later 3rd box arrived, to find we had no fitting instructions and missing parts. I requested a refund which took over 2 weeks for the item to be collected and now 2 weeks later i have still not received my refund! No customer service, no live chat, does not respond to emails, no phone number.
I would say dont use this awful company but you cant prevent it because stores like “the range” are selling as a middleman for them who are also not assisting in my situation.
6 weeks to receive and return the item BUT STILL WAITING FOR MY MONEY!!!
29 de julio de 2026
Opinión espontánea
Respuesta de Big Furniture Warehouse
Good morning Luke,
We're sorry to hear you experienced an issue with the garden furniture you purchased, please accept our apologies for the delay in getting this resolved for you.
We can see our customer service team have since been in touch and this has been refunded for you.
Thank you for your patience and apologies for any inconvenience this may have caused.
Kind regards,
Big Furniture Warehouse
Super firm to deal with
The easy website, excellent range of furniture, quick delivery. Extremely well packaged and excellent end result. Ie good quality furniture.
Very nice and efficient delivery man
17 de agosto de 2026
Respuesta de Big Furniture Warehouse
Thank you so much for your lovely review.
We’re really pleased to hear you found the website easy to use and were happy with the delivery and packaging. It’s great to know you’re happy with the quality of the furniture too!
Kind regards,
Big Furniture Warehouse
It’s not looking good
It’s not looking good.
Ordered a tv cabinet last Friday via the b&q website. The delivery date was shown as 2nd September so I scheduled the day off work to be in for delivery. It’s now 9pm on the 2nd and ive had no information, no updated tracking information and ive been unable to get a response to my messages and emails across various channels. Im really disappointed and confused. Where is my item and when will it arrive? Poor communication.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Big Furniture Warehouse
Hello Leoni,
We're sorry to hear your order was delivered later than expected, please accept our apologies for this.
We can confirm your order was placed on the 28/08, please kindly note due to the bank holiday weekend, this was dispatched on the 01/09.
Unfortunately there was a slight delay in the network once the couriers collected this, however this was successfully delivered on the 3rd.
Our team responded to your messages and provided the delivery information for you. If you have any further issues, please let us know.
Thank you,
Big Furniture Warehouse
Item was as described
Item was as described and arrived well-packed and assembled. Good price in sale.
12 de agosto de 2026
Respuesta de Big Furniture Warehouse
Thank you very much for your review.
Kind regards,
Big Furniture Warehouse
Happy with product but delivery issues
We are pleased with the final product which we received, but this was after some delivery difficulties. The first item broke as it was delivered due to inadequate packaging, and although BFW wetre quick to offer us a refund / redelivery, this ultimately caused some confusion and inconvenience: although we opted for redelivery, the refund was processed automatically, forcing us to reorder the product instead and consequently missing out on a discount we had originally qualified for. So product quality 5*, but delivery, customer service and communication 3*.
11 de agosto de 2026
Respuesta de Big Furniture Warehouse
Good morning Amy,
Please accept our apologies for your original order arriving damaged and a replacement not being arranged as requested.
Unfortunately, once your order was returned, a refund was automatically issued when our warehouse team had processed your return. This was an admin error at our side and we're sorry for any inconvenience this caused.
We would be happy to honour the original discount if you wish to repurchase this. Please let us know and we shall get this arranged for you.
Thank you,
Big Furniture Warehouse
It has not been put together yet!
4 de agosto de 2026
Respuesta de Big Furniture Warehouse
Hello,
Our team have attempted to contact you with regards to your order.
We’d really appreciate the opportunity to understand what has gone wrong and see if there is anything we can assist you with.
If there is a problem with the item, please let us know and we’ll be happy to look into this for you.
Thank you,
Big Furniture Warehouse
Fast delivery and good quality…
Fast delivery and good quality furniture. Very easy to put together
10 de agosto de 2026
Respuesta de Big Furniture Warehouse
We're glad to hear you're happy with your new furniture, thank you very much for your review.
Kind regards,
Big Furniture Warehouse
Was very happy with my purchase & it…
Was very happy with my purchase & it looks beautiful
10 de agosto de 2026
Respuesta de Big Furniture Warehouse
Thank you very much for taking the time to leave a review Judith.
We're pleased to hear you're happy with your new order.
Kind regards,
Big Furniture Warehouse
Zero Customer “Service”
Took me over two weeks to resolve a lost parcel issue. Ended up losing all the money on that order. Spent days trying to contact them via socials, emails, their website, but no one would respond. They do not have a phone number.
When they finally did respond, three people answered me all with different answers and so the issue got even more tangled.
Huge amount of stress, incredibly dreadful service, and a waste of money.
10 de agosto de 2026
Respuesta de Big Furniture Warehouse
Hello Debra,
We apologise for the time taken to get your issue resolved, and we appreciate your patience in this instance.
We hope you understand due to your order being placed with the incorrect delivery address, we had to contact the couriers and arrange for the item to be returned back to us. Once we received confirmation, a refund was issued straight away for you.
Sorry for any inconvenience this may have caused.
Thank you,
Big Furniture Warehouse
The delivery was fine
The delivery was fine, but when I received my furniture 2 wardrobes with draws and a dressing table the all came damaged. The delivery drivers contacted the company and had 2 new wardrobes ordered, one of those were damaged, so another was ordered this one arrived and the draws draws did not line up as there was a gap. My 4th wardrobe was ordered when it arrived the doors were a different height to the other wardrobe doors and the original wardrobe started to fall diary, doors not shut properly and the draws kept coming off the draw rails, so in all the furniture was cheap, and tacky would never order from them again. Had to wait over a week for a full refund which I wasn’t happy about because I needed to purchase new furniture.
10 de mayo de 2026
Opinión espontánea
Respuesta de Big Furniture Warehouse
Good morning Christina,
We're extremely sorry for the issues you experienced with this order and any disappointment this may have caused.
Our team escalated this internally, as this certainly isn't the level of quality and service we aim to provide.
We can confirm your order was successfully refunded on the 4th of August for you. We appreciate your continued patience while we worked to get this resolved for you.
Once again, we're sorry for any inconvenience caused.
Thank you,
Big Furniture Warehouse
Great product for the price and it…
Great product for the price and it arrived fully assembled. Delivery was very quick. I recommend this company
4 de agosto de 2026
Respuesta de Big Furniture Warehouse
Thank you very much for your review Lindsay, we're glad to hear you're happy with your new order and the delivery service provided.
Kind regards,
Big Furniture Warehouse
Respuesta de Big Furniture Warehouse
Thank you for your review Jane, it is much appreciated.
Kind regards,
Big Furniture Warehouse
Great quality wardrobe
Great quality wardrobe, great and fast guys to assemble it together. However I was let down when I was told the guys who assemble it do NOT take away the rubbish and the customer has to do it. Otherwise they get charged apparently.
7 de agosto de 2026
Good quality and delivery was fast…
Good quality and delivery was fast everything well packed
6 de agosto de 2026
Respuesta de Big Furniture Warehouse
Thank you for your review Yvonne,
We’re really pleased to hear you’re happy with the quality and that your delivery arrived quickly and well packaged. We really appreciate you taking the time to leave a review.
Kind regards,
Big Furniture Warehouse
Ordered a chest of drawers but quickly…
Ordered a chest of drawers but quickly had to cancel and requested a refund (£180)
Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to arrange delivery - despite order having already been cancelled!
Advised that refund had been processed via email, which could take 2-5 working days. Waiting for almost a month now, no email replies.
Having to take further through Trading Standards and possibly solicitors.
Be careful - after service non-existant!
3 de agosto de 2026
Opinión espontánea
Respuesta de Big Furniture Warehouse
Hello Robert,
Please accept our apologies for the issues you experienced with your order.
The particular item you purchased is ready assembled and made to order by our manufacturers, while we received confirmation this order was cancelled, unfortunately this was still dispatched in error.
Rest assured, we arranged for this to be returned and a full refund was processed straight away for you. We're really sorry for any inconveniece this may have caused.
We're glad this has now been resolved for you, and we appreciate your patience in this instance.
Kind regards,
Big Furniture Warehouse
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