Hi Quirenchia,
We’re sorry to hear how disappointing this experience was, especially after the cost of your sew-in.
We ask that every bundle be washed with the security ties intact before installation so you can check for shedding and let us know about any concerns before the hair is altered.
Once installed, it becomes difficult to determine whether shedding is related to the hair itself or how the wefts were cut, sewn, or handled during installation.
Installed hair is considered used and is no longer eligible for return under our return policy. This is why we ask that any concerns be raised before installation.
Our clip-ins come fully assembled and ready to wear, with no cutting or sewing required, which avoids those installation-related factors. However, some shedding is still possible with any extensions.
We understand your hesitation and would be happy to answer any questions about our clip-ins so you can feel confident before deciding.