Detailed and responsive customer service from Callum. Ran into a minor issue with shipping, and Callum got back within a few hours with clear updates, even speaking to Royal Mail on my behalf. Ve... Ver más
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Consulta las opiniones de los clientes
I recently made an order with Big Robots Rock and had a wonderful experience. My package arrived on time in excellent condition. They also wrote me an incredibly sweet note and even chucked in a free... Ver más
Only managed to find the kit I was looking for in this store, and was glad to see that aside from kits it also had the necessary tools so that I didn't have to look elsewhere. The package shipped quic... Ver más
Fantastic online hobby shop, super friendly, gave me tips on alternate build instructions, all sets I wanted in stock and arrived quickly and in perfect condition. Zero complaints
Información sobre la empresa
Escrito por la empresa
Big Robots Rock is an online retailer specialising in providing the very best gunpla (Gundam plamo) and plamo (plastic model kits) to the UK market with the convenience of buying form a UK business. We stock all of the main gunpla lines produced by Bandai Spirits including, HG (High Grade), RG (Real Grade), EG (Entry Grade), MG (Master Grade), MGSD (Master Grade SD) and PG (Perfect Grade). We also stock other select ranges of Bandai Hobby Plamo including the 30 Minutes label series of kits (30MM - 30 Minute Missions, 30MS - 30 Minute Sisters, 30MF - 30 Minute Fantasy and 30MP - 30 Minute preference) and Figure-rise lines of model kits as well as a small range of plamo from other manufacturers. Across the items on our website we're able to cater to model builders of all experience and skill levels. Orders will be despatched within one business day of payment being received. We offer a range of delivery methods across both Royal Mail and DPD, standard delivery starts at £4.95 but we offer free Royal Mail Tracked 48 delivery to UK mainland orders priced at £80 and over. If you change your mind about your purchase we allow returns subject to notification of intent to return within 14 days of delivery (subject to goods being returned in their original condition).
Información de contacto
Reino Unido
- info@bigrobots.co.uk
- bigrobots.co.uk
4,7
Excelente
27 opiniones
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Always excellent service
Always excellent service, and now my go-to company for my Gundam orders.
9 de abril de 2026
A great small retailer of big robots
The service from Big Robots Rock was superb. Items arrived well packaged and shipped in good time. Their website has a great selection of products, particularly for a smaller specialist retailer and the pricing is competitive.
The only negative part of the experience was not the company's fault and involved Royal Mail's slow delivery service. I wouldn't mark Big Robots Rock down for this as they did everything right and Royal Mail dropped the ball. I will definitely be buying from them again!
4 de abril de 2026
Awesome fast brilliant love the gift…
Awesome fast brilliant love the gift too it arrived on Saturday
14 de marzo de 2026
Big robots rock it’s in the name!
Great communication! Great packaging, 100% would recommend!
12 de marzo de 2026
Absolutely exemplary customer service
Absolutely exemplary customer service, Big Robots Rock go above and beyond to ensure that the customers are taken care of from the beginning of the transaction to the end, shipping times are as short as possible and the items always arrive in pristine condition. The pricing on the store is also always competitive with other retailers , if not lower than many
1 de enero de 2026
Opinión espontánea
Absolutely Fantastic
The team at Big Robots Rock are phenomenal, providing excellent customer service ! Looking forward to purchasing from them again 😀
13 de marzo de 2026
Opinión espontánea
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