I was dealing directly with Mark, asking a lot of questions about finding a replacement spring for my B16 coilovers on my RS4. He was great in providing all the information i needed and has source... Ver más
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Consulta las opiniones de los clientes
Phenominal customer service orderd 2 shocks and some top mounts but the tops were out of stock so they let me know and refunded them and the shocks were here in no time,will be ordering many more thin... Ver más
When I needed new front suspension struts for my Mercedes SLK AMG. I browses the Internet looking at suppliers and fom reading reviews I see that Bilstein we highly recommend. My local parts stor... Ver más
La empresa ha respondido
Have bought the most expensive shock absorber for a fiat bravo. Put it in my fiat had engine probkem and never started. I have same car in Italy send it there and put it in that car less than a year t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Información de contacto
71–75 Shelton Street Covent Garden, London , London, Reino Unido
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
4,0
Muy bueno
173 opiniones
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Great communication
Great communication, excellent quality, all delivered as promised!
22 de junio de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Lukasz,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we took care of you.
Thank you for highlighting the quality of our communication—we greatly value your acknowledgment.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for efficient deliveries each time.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Very helpful
Very helpful, found the exact shock absorbers I needed, gave me price and availability, highly recommended.
22 de junio de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Mike,
Thanks for providing a feedback and for recommending us.
We're glad to have served you well and to hear how impressed you are with our services.
We greatly appreciate how you highlighted our efforts in getting the correct part for you.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
I can highly recommended this company
I can highly recommended this company, their website is great, delivery times are a couple of days from ordering, customer service is 2nd to none and Bilstein are one of the best suspension upgrades available. I was unsure of the best shock absorbers to purchase for my campervan but their live chat communication got me sorted with the right parts. Highly recommended!!!!!
15 de junio de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Murray,
Thanks for providing a feedback and for recommending us.
We're glad to have served you well and to hear how impressed you are with our services.
We greatly appreciate how you highlighted our efforts in getting the correct part for your campervan.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Live chat very efficient and helpful
Live chat very efficient and helpful. Answered my question if B12 will fit RHD cars. Received answer in less than 5 min. Splendid!
15 de junio de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Rico,
Thanks for providing a feedback.
We're glad to have served you well and to hear how delighted you are with our efficiency and helpfulness.
We greatly appreciate how you highlighted the small amount of time we took to give you the information that has been requested.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for efficiency and correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent customer service by Dominique
Excellent customer service by Dominique!! Very responsive to emails and she kept me well communicated with ETAs for out stock shocks. Very fast delivery and well packaged items. I am very pleased and have been a regular customer for a while and it will be always my first choice for ordering shocks in the UK!!
9 de junio de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Mina,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are.
We greatly appreciate how you highlighted Dominique's efforts in getting the parts to you as fast as possible.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Bilstein-shocks.co.uk saved my roadtrip!
My B16 rear shocks (bought another place 15 months ago) was defect and I was going on a 6000 km road trip with my daughter.
Everything was booked. My daugter had taken time off from work, she had taken the driver license for manual gear (she already had for automatic) specially for this trip which we had dreamed about for 14(!) years - planned for one year.
Shipment from another country to Norway can take a lot of time - if the supplier even have the product in stock.. Noone had it in stock or they had "in stock" but was not able to ship it until 2-3 weeks later... I had 6 business days until I was going..
Checked Bilstein-shocks.co.uk's chat and got lucky, no chatbot, directly to a person which checked with inventory and also shipment. FedEx International Priority and Express.
I ordered the B16 kit for my car and paid online (agreed upon later pay the difference for express shipment). Later the same day I got the invoice for the express, paid this and expected delivery is in 2-3 business days! Sooooo happy, because I don't want to drive this car (E46) in other shocks when I have B16 adjustable in all corners...
Happy customer, Magnus B., Sandefjord, Norway.
4 de junio de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Magnus,
Thanks for providing a feedback. This trip sounds like an adventure of a lifetime!
We're glad to have served you well and to hear how happy you are. Your words mean a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted our efforts in getting the parts to you as fast as possible.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Competitive price on the B8 shocks I…
Competitive price on the B8 shocks I was looking for, took about a week to get me which was I was more than happy with as it was on back order from Germany, the customer service was quick to respond to all my questions and very knowledgeable, would buy from them again.
15 de mayo de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Alec,
Thanks for providing a feedback.
We're glad to have served you well. Your words mean a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted our efforts in getting the parts to you sooner than expected.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
They make garbage products and customer…
They make garbage products and customer service is about the same. Don’t waste your money on garbage products
15 de abril de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Rob,
Thanks for providing a feedback.
We understand that getting the best parts can be expensive and may disappoint sometimes most especially due to unexpected failures.
We wish to help you. The thing is, we do not recognize any order based on your description and contact details shared.
We believe it is worth mentioning that we are NOT Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Replacement B8s…
Louie made purchasing replacement B8s easy and quick. Friendly, helpful and knowledgeable. Top service! 👍🏻
28 de abril de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Adam,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted Louie's effort in helping you get the correct replacement B8 model.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
I would never buy it again and I cannot…
Billigstein, i would never buy it again and I cannot recommend it
6 de abril de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Thomas,
Thanks for providing a feedback.
We understand that getting the best parts can be expensive and may disappoint sometimes most especially due to unexpected failures.
We wish to help you. The thing is, we do not recognize any order based on your description and contact details shared.
We believe it is worth mentioning that we are NOT Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
On line chat inquiry works well with…
On line chat inquiry works well with Louie. I got a prompt and clear reply on my inquiry; stick situation, delivery timing overseas, and parts compatibility. Satisfied by 100%.
9 de abril de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Kazuhiko,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted Louie's effort in getting the correct parts exported to you efficiently.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent service from gentleman to 'chat' with-…
Excellent gentleman to 'chat' with- knowledgeable and helpful . However as B4s 'product out of stock' and so would have to order from Germany with 2-3 week lead time. As time slot booked for following week - regret went with a good offer on KYBs.
2 de abril de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Peter,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Say things are in stock when they are not
I placed an order 2 days ago for a full set of shock absorbers. All were shown as in stock. I received an email today saying the rears are ready but the fronts are currently on backorder with an estimated lead time of 1 week (could be more, could be less). If I go on the site now it still says they are in stock when they clearly are not in stock. I asked them to split the order and send me the rears first, but they wanted an extra £14.4 postage (more even than the £12 I was paying anyway). Since I was going to have wait an indeterminate time for my parts, I cancelled the order and bought them from autodoc, who were also 20% cheaper.
24 de marzo de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Pete,
Thank you for your review.
We understand your frustration and appreciate the opportunity to clarify how our service operates. As a dedicated supplier of performance suspension components, we work through a distributed supply network rather than holding all items in a single physical warehouse. This allows us to offer a much wider range of products than traditional stock-holding retailers, but it also means availability is dependent on real-time supplier data.
While our website reflects the latest information available to us, stock status can occasionally change between the time an order is placed and when supplier confirmation is received — particularly for fast-moving or specialist parts. This is an industry-wide challenge when operating across multiple fulfilment points, rather than a single stocked location.
With regard to your order, the rear items were available for immediate dispatch, while the front units became subject to a supplier backorder shortly after purchase. As standard, we consolidate shipments to avoid customers incurring multiple delivery charges. When a split shipment is requested, additional courier costs do apply, as items are dispatched separately from different locations within the network. These are real shipping costs rather than added margins.
We do take your point regarding how stock availability is displayed and are continuing to improve how this is communicated to better reflect situations where supplier confirmation is still pending.
Our aim is always to provide access to genuine parts at competitive pricing, alongside clear communication when circumstances change. We appreciate your feedback as it helps us refine both our systems and customer experience.
If you would like us to review your order further or assist with alternative options, please feel free to contact us directly.
Kind regards,
Bilstein-Shocks.co.uk Team
Sourcefy Ltd.
Very great
Very great. I appreciate Mike again for giving me all the effort to settle down the parcel.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Karel,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted Mike's effort in getting your parcel exported to you after all the hiccups we encountered.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Had bilstein 5160 shocks installed by a…
Had bilstein 5160 shocks installed by a Toyota dealer on my wife's Toyota tacoma, truck now on my has 41000 miles,never off road,right shock broke, left shock had no oil,dealer said no sign of leak,
24 de febrero de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Tom,
Thanks for providing a feedback.
We understand that getting the best parts can be expensive and may disappoint sometimes most especially due to unexpected failures.
We wish to help you. The thing is, we do not recognize any order based on your description.
We believe it is worth mentioning that we are not Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Very helpful and knowledgeable
David Masters was very helpful and knowledgeable.
23 de febrero de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Colin,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Bilstein-shocks.co.uk
I unfortunately had a frustrating experience ordering from Bilstein-Shocks.co.uk and wanted to share this so future customers are aware.
I placed an order for Bilstein front springs which were shown as available on the website, paid in full, and received an order confirmation. Shortly afterwards I was informed via email the items were not in stock. Initially I was told they had checked with their warehouse, but later it became clear that the company does not actually hold stock themselves and instead sources parts from third-party suppliers, they are a DropShipper, not a product holder. They were disingenuous at first claiming they checked with their own warehouse staff and the product was not in stock, until later communication proved that they do not hold stock themselves and order and ship from third party suppliers. I very much doubt they have a warehouse.
Because their supplier could not fulfil the order at the advertised price, I was then asked to proceed at a higher cost after purchase. £35 + VAT. While I appreciate that Mike from their team tried to assist and remained polite and professional throughout communication, the overall situation was frustrating — particularly as the website did not indicate the items were out of stock, and I do not feel customers should be asked to pay more after completing a purchase. Under UK consumer law, the responsibility for sourcing stock after purchase sits with the retailer rather than the customer, so I would not expect any additional costs to be passed on in order to fulfil the confirmed order.
In the end I chose to cancel and purchase the same part elsewhere at a lower price without issue. AutoDoc has the part I required at £35 each, with a shipping fee of £8, totalling around £80. The original cost via Bilstein-shocks was around £90 (incl £12 shipping fee) they then asked for a further £35+ VAT. It was a no-brainer. It also seems that Bilstein-Shocks.co.uk source parts from Thyssenkrupp Bilstein, so you would most likely wait a week or two for the item to be delivered, same as AutoDoc if you are not in a rush and can wait for parts.
My advice to others: confirm stock availability before ordering, check other suppliers, as pricing and availability may change after payment. I can see that I am not the only customer that has encountered this issue with this dropshipper.
Hopefully this feedback helps improve transparency for future buyers.
18 de febrero de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello James,
Thank you for taking the time to share your experience. We’re genuinely sorry that this order did not proceed as expected and that it caused frustration.
We understand how disappointing it is to receive a stock or pricing update after placing an order. In rare instances, due to the way performance automotive parts are distributed across manufacturer and supplier networks, availability and cost adjustments can occur between the time an order is placed and the point of supplier confirmation. When this happens, we always contact the customer before proceeding so they can choose whether to continue or cancel — as you did in this case.
To clarify, we operate through an authorised supply network rather than holding every listed item in a single on-site warehouse. This model allows us to offer a wider range of genuine parts, but it can occasionally mean we are reliant on real-time supplier confirmations. We apologise if our earlier wording around stock checks caused any confusion — that certainly was not our intention.
We also want to thank you for recognising our teammate's efforts to assist professionally throughout the communication. Our team’s priority is always to resolve matters respectfully and give customers clear options when circumstances change.
Your feedback regarding transparency has been noted, and we are reviewing how stock messaging and availability indicators are presented on our website to make this clearer going forward.
We completely respect your decision to purchase elsewhere and appreciate you sharing your experience. Feedback — even when critical — helps us refine our processes and improve clarity for future customers.
If you would like to discuss anything further, please feel free to contact us directly.
Kind regards,
Bilstein-Shocks.co.uk Team
Sourcefy Ltd.
Respuesta de Bilstein-Shocks
Hello Mr. Morgan,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Ordered suspension and paid £900…
Ordered suspension and paid £900 beginning of December, half way through February, nothing received,had to telephone today for refund , company doesn’t even care , Bilstein Uk Ltd
11 de febrero de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello,
Thanks for providing a feedback.
We understand that sourcing parts can be a pain and be very expensive nowadays. We know how challenging this can be.
We wish to help you. The thing is, we do not recognize any order based on your description. As per the contact information you provided, we believe you were assisted by a different retailer in the UK.
We believe it is worth mentioning that we are not Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
A very quick response to my query
A very quick response to my query. Louie was extremely helpful and precise and cheerful in his replies. All information I needed was provided and I am definitely a satisfied customer. PAT
6 de febrero de 2026
Opinión espontánea
Respuesta de Bilstein-Shocks
Hello Pat,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
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