Biokube Opiniones 

Respuesta de Biokube

Hace 7 días

Hej Anders,

Tak fordi du har taget dig tid til at skrive. Vi er kede af at høre, at din oplevelse ikke har levet op til forventningerne, og vi vil meget gerne se nærmere på det.

For at kunne hjælpe har vi brug for lidt flere oplysninger om dit anlæg og din sag. Vi har sendt dig en anmodning via Trustpilot, men du er også velkommen til at kontakte os direkte på info@biokube.dk, så ser vi nærmere på din sag.

Venlig hilsen
Jonas, BioKube

Respuesta de Biokube

29 sept 2026

Hej Kirsten

Tak for din ærlige anmeldelse. Du har ret i, at det ikke giver mening at betale en helårspris for kun tre måneder, og vi er kede af den måde, du blev mødt på, da du spurgte ind til det.

Vi har talt sammen i telefonen og fundet en løsning på din opkrævning, som du også har fået bekræftet skriftligt. Vi gør vores for, at de næste mange år med anlægget bliver en bedre oplevelse end starten.

Venlig hilsen
Jonas, BioKube

Respuesta de Biokube

28 oct 2025

Hej Henrik,

Tak for din anmeldelse – og for de pæne ord om vores teknikere og anlæggets funktion. Det sætter vi stor pris på.

Vi er meget kede af din oplevelse med den administrative håndtering af din sag. Der er desværre gået information tabt i forbindelse med overdragelsen mellem en afgående og den nye ansvarlige tekniker i det område, hvor du bor – herunder ønsket om at blive adviseret inden servicebesøg. Denne information er nu overdraget til den nye ansvarlige tekniker, så du fremover bliver adviseret forud for besøg.

Den nye tekniker i området havde brug for assistance fra en erfaren kollega til reparationen, hvilket desværre ikke var muligt før nu på grund af udlandsrejser, efterårsferie og opstartsforløb. Opmålingen, der muliggør bestillingen af reservedelen, er nu planlagt, og som oplyst på mail, kommer vi ud til dig på torsdag, så sagen kan komme nærmere en afslutning.

Vi beklager forsinkelsen og den manglende opfølgning, og vi sætter pris på din tålmodighed – samt rosen til vores teknikere, som vi naturligvis bringer videre.

Venlig hilsen
BioKube A/S

Respuesta de Biokube

Actualizada el 19 may 2025

Answer to original comment as of 17/5

Dear Mr. Grum,

Thank you for your review – we’re sorry to hear about your experience.

What you describe suggests that the system might not be functioning correctly or is not configured properly. Have you been in contact with BioKube, and has a technician had a chance to inspect the unit? We would very much like to help and resolve the issue as soon as possible.

Please don’t hesitate to contact us at +45 55 98 98 16 or email us at info@biokube.dk. We will make sure to send a technician to check the installation.

A 5 PE system for a standard household typically consumes only 350–450 kWh per year. This is supported both by our external tests and the experience from more than 5,500 systems installed in Denmark.

Please reach out to us – we’re here to make sure your system runs as efficiently as it should.

Best regards,
Peter, BioKube
___________

Answer to reviewed comment as of 19/5

Dear Mr. Grum,

You are absolutely right that wastewater discharge patterns can vary significantly between households – even those with the same number of family members. Differences in water consumption and wastewater concentration are natural, and this can indeed affect the energy consumption of the system.

That said, it remains a fact that the average electricity usage for BioKube’s systems in family homes typically falls within the 350–450 kWh range per year. The energy usage you are reporting, however, sounds unusually high – in fact, it exceeds the maximum consumption capacity of the blowers used in BioKube systems.

I would therefore like to escalate your case to our engineering department to investigate further and find a satisfactory solution for you. We want you to be just as satisfied with your treatment plant as the rest of our customers.

Could I kindly ask you to provide your system number and contact details – preferably by sending them to info@biokube.dk – so we can begin addressing your case immediately?

Best regards,
Peter, BioKube

Answer to 2nd reviewed comment as of 19/5

Hi Christian, we would like to comment further on the the case but it is done most qualified if we can read the technical log of your treatment plant and talk to the technician who has serviced the plant. Then, together with BioKube's engineering team, we shall comment and action further. Knowing which excact plant we are talking about, will also allow us to look up which electrical components that are installed in your plant. New plants as of 2023 and forward are equipped with just one blower, some older versions has two or more blowers. As we wrote, your case is not representative for the many thousand plants we have installed and are servicing throughout Scandinavia. Therefore we naturally wish to invest time in understanding your case. The contact information you provided on Trustpilot, name, email and phone number does after an attempt in our CRM system, unfortunately not allow us to find your plant in our CRM system. Could I kindly ask you to forward the installation adress of the treatment plant, and/or the 4-5 digit plant identification number on an e-mail to info@biokube.dk, and we shall get back to you the soonest. Best regards, Peter

Respuesta de Biokube

27 may 2024

Hej Birger, Tusind tak for din anmeldelse. Vi er glade for at du har haft en problemfri hverdag med dit renseanlæg gennem de sidste mange år. Vi sender dine pæne ord videre til BioKubes servicetekniker. Med venlig hilsen BioKube

Respuesta de Biokube

27 may 2024

Hej Kate, mange tak for dine pæne ord. Med venlig hilsen BioKube

Respuesta de Biokube

27 may 2024

Hej Carsten, vi er glade for at du havde en positiv oplevelse med BioKubes tekniker, og at anlægget har fungeret godt. Vi sender din positive feedback videre til vores tekniker. Med venlig hilsen, BioKube