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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

What a delight, to walk into a beautiful revamped store. In west Bridgford. What a terrible disappointment, That you can't even get your cake on plate,on a paper bag!When did we lose civili... Ver más

Valorada con 1 estrellas sobre 5

Just awful. Revamped stores in West Bridgford promised a lot but on visiting to sit in: paper cups, paper bags, no cutlery, and the a flat white that tasted of nothing. How environmentally wasteful, w... Ver más

Valorada con 3 estrellas sobre 5

I notice that it has changed in Burton but it is all bling… I used to love their pork pies and have queued early in the morning at Christmas to make sure of a couple for over the festive period. Thoug... Ver más

Valorada con 2 estrellas sobre 5

I have bought my 'Christmas cobs'from birds,for years,and have always been highly delighted until this year. I ordered as usual to collect the day before Christmas eve, as my family come for a pre ch... Ver más

Información sobre la empresa

  1. Panadería
  2. Fabricante de alimentos
  3. Servicio de pedidos de comida online

Escrito por la empresa

We are a family bakery located in the heart of the East Midlands. We have been powering our communities with cream cakes and sausage cobs since 1919. Everything we make, we make from scratch. And many of our recipes have remained unchanged for generations. We take as much pride in our work as we ever did. Our family goes far beyond the Birds. It's all about people that have mixed our dough, topped our tarts or bagged up our buns. Everyone's got a story about Birds, from lifetime employees and lemon tart devotees to our loyal suppliers and local charities.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

95 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Bread less and gutless

Turned up at 1030 and no bread again! Why oh why does this company have nothing for sale after mid day. This time it was Mapperley top, but it’s the same at all outlets.

7 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Gone down really bad over last few…

Gone down really bad over last few years, prices gone up but quality gone down!

WHY WOULD YOU REPLACE YOUR CHEESE PASTY WITH A BOMBAY SPICY PASTY? IF I WANTED AN INDIAN TYPE FOOD I'D GO TO A INDIAN TAKEAWAY!

29 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Birds packaging and minimum order requirements

I used to purchase luncheon meat by the slice, maybe just 2 or 3 slices which was all I required. This was in served in a paper bag. Then Birds changed it to pre packed plastic packs with a minimum 6 slices. No idea what the plastic packaging is all about in these enlightened times of recycling, and I have never required 6 slices anyway. A rather mute point though, as Birds no longer sell it. So, today at Vic Centre I called in to collect a couple of crusty cobs (I have not been in Birds for months) and I was informed that I had to buy a minimum of 6 cobs in a pre wrapped package. I queried this and was told it changed ages ago, firstly to a minimum of 3 and bow a minimum of 6. Needless to say I didnt bother and, whilst only a customer on very rare occasions, I have no intention of using any Birds again. Im sure the market research was done prior to making these decisions but I can see no logic in not letting customers choose the quantity of the product that they wish to purchase.

20 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful cakes, pastries, bread & meats

Having bought bread, cakes, pastries, sausages (tomato - simply the best!) and cooked meats for many years I’d like to thank Birds for their amazing customer service.
A problem with an order was rectified without fuss plus gift vouchers.
Thank you Birds.
I’ll continue to order & visit your shops & definitely recommend you.

11 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best cream doughnuts in the world.

I travel up North to see my family (I am in the South) and HAVE to visit THE best bakery there is!!!! Consistentently brilliant, libely staff. But the cream doughnuts are the very best. As is there potted beef, sausage snd bacon. Great quality in all the 70 years I have never had anything bad, always look good and the hot rolls in Melbourne are something else. Fab-U-Lous. I have been to great patisseries but this is the best...please open up near me in the South!!!!

22 de diciembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello Jackie,

Thank you for your kind words! We are so please you love our products. We hope to see you again soon!

Many thanks,

Birds Bakery

Valorada con 1 estrellas sobre 5

Pork Pies down the Pan

I have been buying a Christmas pork pie from Bird's for years. What has gone wrong? The pastry was soggy and the meat under-seasoned. Worst of all, hardly any jelly. Very disappointing: the pie went straight in the bin.

26 de diciembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello Janet,

We are so sorry to hear about this and any inconvenience caused. Our food quality is incredibly important to us and so we really value customer feedback.

If you could drop us an email and we will investigate the issue.

We can be contacted through our website https://shop.birdsbakery.com/pages/contact

Many thanks,
Birds Bakery

Valorada con 1 estrellas sobre 5

Porkpie. Dry. No jelly. And disgusting

Always pay for a good porkpie. Not sure where you had these pies from but brought on 24. I had 3 and just had a big slice. Disgusting is too say the least.. No jelly. Dry. And the meat was was falling out and dry.. Nearly 20 pound what as just been thrown in the bin.. Complaint been sent along with the pictures of them..

24 de diciembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello David,

Thank you for your feedback, we really value customer feedback. Quality is an incredibly important part of our business.
Please send in your feedback to one of our teams. We can always be contacted through our website.

Many thanks,
Birds Bakery

Valorada con 1 estrellas sobre 5

Two pork pies purchased 23/12/23.

Two pork pies purchased 23/12/23.
No jelly in them. Disgusting

23 de diciembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello Andrew,
We are so sorry to hear about this. Our food quality is of utmost importance to us and so we really value customer feedback.
If you could drop us an email and we will investigate the issue.
We can be contacted through our website https://shop.birdsbakery.com/pages/contact
Many thanks,
Birds Bakery

Valorada con 1 estrellas sobre 5

I have been a loyal customer of Birds…

I have been a loyal customer of Birds for years and am surprised and saddened by the deteriorating quality of their products. The broccoli mini quiche has shrunk in size and where it contained a savoury mix of filling and broccoli it was a slush of bubbles with something green, inadequate for a quick lunch.
The only cream cakes left today looked a mess so bought 2 of the reindeer cup cakes, so sickly and really not worth anything like the £5 they cost.

A Chia loaf, 2 horrible cupcakes, a rip off mini quiche and a box of mince pies - Total spend £14 +
Something has gone horribly wrong with Birds 😩

22 de diciembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello Annette,

Thank you for your loyal custom.
We are so sorry to hear of your recent experience with us. We have not changed any recipes, ingredients or sizes of our products.
Our teams would love to help you with your complaint. We can be contact through our website.

Hope to see you again soon.

Many thanks,

Birds Bakery

Valorada con 1 estrellas sobre 5

I went to birds nottingham victoria…

I went to birds nottingham victoria centre, I was wanting a made up as they had none left in the cabinet and I wanted another with no butter. I asked and was told no they would not do this. I was going to buy some cakes as well but just walked away and I went elsewhere. Customer Service is also not great at this shop. They could do with some customer service training.

21 de diciembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello Jo,

Thank you for your feedback and taking the time to share your recent visit to our Victoria Centre store. We are truly sorry to hear our store did not meet your expectations. The feedback will be passed on to the relevant teams for investigation.

Please feel free to contact us via our website so we can discuss how we can ensure a better experience for you next time.

We hope to welcome you back soon.

Warm regards,

Birds Bakery

Valorada con 2 estrellas sobre 5

We have purchased two pork pie's in…

We have purchased two pork pie's in the last few weeks and the quality as got worse, the pie's have not been as good as usual the meat has a lot of gristle ,the pastry has not been cooked it was not as crisp as normal it was soggy .I gave always told people that they were the best but not any more ,if this is what they are like now I will not be purchasing any more

16 de diciembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello Mr Williamson,

Thank you for taking the time to share your feedback. We are sorry to hear that our food did not meet our usual quality. We take comments about our products very seriously.

We would love the opportunity to improve. Please feel free to contact us via our website so we can discuss how we can ensure a better experience for you next time.

We hope to welcome you back soon.

Many thanks,

Birds Bakery

Valorada con 2 estrellas sobre 5

The girl took our order and bought it…

The girl took our order and bought it over to us 2 Cappuccino ordered but 2 lattes were served and the bacon roll served was fatty and no butter to be seen
This all came to 3£ more than if I'd taken it outside
Then as we sat watching their hygiene was appalling .
I work in catering so have a hygiene certificate and aware of what's what
A ,no blue gloves were used in prep of the food ordered or serving to the customers .
A jug used heated up for baked beans was the same jug used before as dried beans were already on the jug
Then when used was put back on the counter behind the serving area to be reused again not washed after each use
There was a lady cleaning the meats counter out.
Again no blue gloves being worn she was cleaning with soapy water the glass shelf above the cooked meats this was not dried after but the food from top put back
She then swept the stainless steel cabinet with dustpan and brush still with meats in there and then served a customer .
No washing of hands was done in-between these two jobs
The dustpan and brush was left On the counter in full view of the shop disgusting
I won't be going bk there for sure
This is not the first time I've seen this in your shops hence the review now .
No receipt was given but paid with card

16 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Sausage Cob

You have to try the sausage cob if you are passing a Birds. The sausage, the cob, the apple sauce and stuffing, I was surprised to hear are all made by Birds and it's just perfect for lunch! I had one two days running whilst working in the area. Just make sure you get a good dollop of apple sauce! Yum yum.

26 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Over the last year I've become a frequent shopper at the Sutton-in-Ashfield store and would just like to say that the food we buy is still very good quality, but what makes it a pleasure to visit is the staff. Always courteous and with a smile. It really is a pleasure to go in there. Thank you all of you.

23 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bird's Bakery is a true gem for anyone…

Bird's Bakery is a true gem for anyone who appreciates the warmth of a family bakery and dedication to quality. I ordered the cream tea bundle from the online store, and the cream was absolutely outstanding. Definitely recommend it!

18 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service!
I reguarly shop in Bulwell and on Thursday I went into one of my favourite stops - Birds, their cream cakes can not be beaten for freshness and taste, I love the caramel doughnut, and their bread rolls are a massive hit with all the family.

29 de septiembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Thank you for your kind review :)

Valorada con 5 estrellas sobre 5

Great products with high quality and…

Great products with high quality and relatively fresh. It's great to know from a friendly staff that Birds supports local businesses.

29 de septiembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Thank you for your lovely feedback, we hope to see you again soon :)

Valorada con 5 estrellas sobre 5

Party platters and cream cakes

I purchased a large range of platters and cakes from Birds. The team were incredibly helpful, and I was able to order over the phone for collection a week later.
The party was a range of children and adults and all the food went down a treat, all happy faces and full tummy's. The cream cakes were to die for, traditional fresh cream, all hand made and we're definitely a special treat for our get together.
Would 10000% use them again!!!!

9 de septiembre de 2023
Opinión espontánea
Logotipo de Birds Bakery

Respuesta de Birds Bakery

Hello,

Thank you for your lovely review. We are so pleased the platters and caked were well received.

We hope to welcome you again soon at Birds!

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