Blackhawk Computers & IT Support Opiniones 

94
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Blackhawk Computer Support went above and beyond with their service when I needed them. Stefan was very knowledgeable and professional. He got right down to the root of my problem.

Valorada con 5 estrellas sobre 5

Blackhawk Computers removed my corrupted hard drive and replaced it with an SSD drive for much less than local tech stores quoted me. They also were confident that all my data could be transferred, wh... Ver más

Valorada con 5 estrellas sobre 5

I acquired an older server but was having problems troubleshooting it to start-up. I am pretty good repairing pc but this was beyond my abilities. I called up Blackhawk and I connected to a person im... Ver más

Valorada con 5 estrellas sobre 5

Been using their service ongoing for a couple years. If I call, they take control of my computer and before I know it , the problem is resolved. I would not use any other service.

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de computadoras
  2. Asistencia y servicios informáticos
  3. Empresa de alojamiento web

Escrito por la empresa

We are not Blackhawk Network in Pleasanton. Our company name is Blackhawk MSP, LLC. We do Help Desk Support for small businesses and residential. We do not sell gift cards or products.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

94 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(94)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great IT Support!

Ryan is great! Blackhawk has a talented team that helps fix any IT related issue.

9 de febrero de 2021
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Respuesta de Blackhawk Computers & IT Support

Thank You!

Valorada con 2 estrellas sobre 5

I don't have the computer expertise to…

I don't have the computer expertise to critique the service I received (which is why I use Blackhawk!), but something felt wrong about the way Stefan chose to address my problem. I just can't believe that was the only or the best way to fix the sudden problem with downloading a photo from my iPhone via gmail to Picasa for editing. Of course I could be wrong, but I just didn't feel that he knew exactly what he was doing or understood what I was asking. I know Picasa was discontinued a few years ago, but I was still able to use it on a regular basis. This has really been unfortunate.

9 de febrero de 2021
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Respuesta de Blackhawk Computers & IT Support

Sorry, but Google cancelled Picasa a long time ago and now it doesn't work. They suggest that you use Google Photos as their new editor and that is what we switched it out to.

Valorada con 5 estrellas sobre 5

Good

Good. I will use them for future IT needs

8 de febrero de 2021
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Respuesta de Blackhawk Computers & IT Support

Thank You Very much for your business.

Valorada con 5 estrellas sobre 5

Had problems connecting to vpn

Had problems connecting to vpn. Running solidworks (couldn't get license). Ryan fixed these quickly. Thanks.

6 de febrero de 2021
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Respuesta de Blackhawk Computers & IT Support

Thank You Very much for your business.

Valorada con 5 estrellas sobre 5

Blackhawk provides rapid and competent…

Blackhawk provides rapid and competent response to help our requests. Timely assistance with configuring laptops and IT equipment helping to keep our operation running smoothly. Would definitely recommend to a new company or organization looking to improve their IT infrastructure and support needs of employees.

4 de enero de 2021
Valorada con 4 estrellas sobre 5

Good initial response -- quality work.

I received a fast initial response by blackhawk, but when my issue wasn't easily corrected it had to be sent to another tech. After the referral, they were slow at getting back to me. It seemed I got lost when moving from one tech to the other. When they finally got back to me, Terrell fixed my problem very quickly and I am up and running.

14 de octubre de 2020
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Respuesta de Blackhawk Computers & IT Support

Thank you for being a very patient, great customer. Unfortunately I wanted to escalate this to another tech but he was on vacation for 2 weeks. He was trying to do some work while out but it wasn't happening. Finally Terrell got the ticket. :)

Valorada con 5 estrellas sobre 5

Worth the online evaluation

I acquired an older server but was having problems troubleshooting it to start-up. I am pretty good repairing pc but this was beyond my abilities. I called up Blackhawk and I connected to a person immediately to blindly walk through every possible problem. The technician patiently worked through for an hour until we resolved it was a motherboard issue. This would have been such a hassle to find a company and drop it off then schedule a pick up time days or weeks away. Blackhawk was well worth the hour technician fee.

13 de octubre de 2020
Valorada con 5 estrellas sobre 5

Ryan is fantastic

Ryan is fantastic! Very knowledgeable, quick to help and do repairs. I highly recommend him and his team.

Petra-

8 de octubre de 2020
Valorada con 5 estrellas sobre 5

Five stars is not enough

Five stars is not enough. We are very happy to have found Ryan and Blackhawkmsp. It's great to know we can get excellent help and get things fixed when we need it. Blackhawkmsp is an excellent, smooth, running service and a pleasure to work with. Best of all, they know what they are doing. Thumbs up!

8 de octubre de 2020

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