Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Información sobre la empresa

  1. Tienda de accesorios de moda

Escrito por la empresa

Black Tulip Studio is a founder-led premium footwear brand designing elegant, comfortable everyday shoes for real women's wardrobes. We were founded in 2023 by Sonam Joshan, a fashion designer who married into a family with three generations of shoe-making heritage — and still couldn't find a pair that was elevated, comfortable, and honestly priced all at once. So she made one herself. That combination is what sets us apart: a fashion designer's eye for how women actually get dressed, paired with decades of production knowledge most brands can only outsource and hope for. Every pair is designed around real wardrobes and real days, not catwalk trends. Our core collections — Arbi, Willow, and Cassava trainers and sneakers — are built on three things we won't compromise on: quality you can feel immediately, design for real life, and honesty about what things cost. We'd rather you buy one great pair and wear it for years than three average ones you stop reaching for. Any unsold stock goes to Smart Works, a UK charity helping unemployed women prepare for job interviews. We operate as a slow-fashion, direct-to-consumer brand out of our design headquarters in London, with drops released on a preorder system so we produce only what's genuinely wanted — reducing overproduction and overconsumption along the way.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

9 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 66% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(9)

9 opiniones en los últimos 12 meses

Escribir una opinión

Comprobamos las opiniones

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent product !

Very happy with the product received - these shoes are as comfortable as sleepers, very well manufactured and the delivery was fast.

4 de septiembre de 2026
Logotipo de Black Tulip

Respuesta de Black Tulip

Hi there,

Thank you for your lovely review!

We really appreciate your support and hope you enjoy your new trainers!

Kind Regards,

Kerry
Customer Care

Valorada con 5 estrellas sobre 5

Great customer service.

2 de septiembre de 2026
Logotipo de Black Tulip

Respuesta de Black Tulip

Hi there,

Thank you for your lovely review!

We really appreciate your support and hope you enjoy your new trainers!

Kind Regards,

Kerry
Customer Care

Valorada con 5 estrellas sobre 5

Fine

Fine. Trainers are lovely. Good service - no hiccups.

31 de julio de 2026
Logotipo de Black Tulip

Respuesta de Black Tulip

Hi there,

Thank you for your lovely review!

We really appreciate your support and hope you enjoy your new trainers!

Kind Regards,

Kerry
Customer Care

Valorada con 2 estrellas sobre 5

Lovely shoes but too small & not as…

Lovely shoes but too small & not as advertised with no larger option. Returned ok but was charged a fee which I think is not fair in circumstances. Haven’t actually seen refund yet.

31 de julio de 2026
Logotipo de Black Tulip

Respuesta de Black Tulip

Hi Sue,

Thank you for taking the time to leave your review. We’re sorry to hear that the fit wasn’t right for you. Our returns information is available on our website ahead of purchase, and we try to be as transparent as possible about how it works.

We can also confirm that your refund was successfully processed from our end and a refund confirmation notification have been sent to you.

If you haven’t received the refund, please contact us directly and we’ll be happy to look into this for you.

Kind Regards,

Kerry
Customer Care

Valorada con 5 estrellas sobre 5

The bag arrived on time

The bag arrived on time, all as promised.

31 de julio de 2026
Logotipo de Black Tulip

Respuesta de Black Tulip

Hi Jane,

Thank you for your lovely review!

We really appreciate your support and hope you enjoy your new bag!

Kind Regards,

Kerry
Customer Care

Valorada con 5 estrellas sobre 5

Great product

Great product, fantastic quality & sustainably sourced materials. Would definitely recommend.

31 de julio de 2026
Logotipo de Black Tulip

Respuesta de Black Tulip

Hi Melanie,

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality of your purchase.

We really appreciate your recommendation and support.

Kind Regards,

Kerry
Customer Care

Valorada con 1 estrellas sobre 5

£14 to return trainers!

Beware - this company charge £7 for return, per item! I wanted to try on two pairs of trainers and their sizing is off so I need to return both trainers - they are charging me £14 to do so, which seems very expensive. Also the quality of the trainers does not match the expensive price tag. Would not recommend.

26 de mayo de 2026
Opinión espontánea
Logotipo de Black Tulip

Respuesta de Black Tulip

Hi Ellen,

Thank you for your review, Ellen. We're sorry the fit wasn't right across both pairs. Our returns information is available on our website ahead of purchase, and we try to be as transparent as possible about how it works.

We'd love to understand more about your experience with the quality, if you're open to it, please do reach out to us directly and we'll make sure your concerns are properly looked into.

Kind Regards,

Kerry
Customer Care

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más